This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The air bag light was on and the cruise control was inoperative. Consumer had clockspring assembly replaced prior to recall notification and is now requesting reimbursement.
Consumer stated that while driving at any speed and no warning the air bag light comes on and the air bag could be inoperative in the event of a vehicle accident. Dealer notified.
Consumer states that while driving at any speed and no warning the clock spring went out causing the consumer horn not to work and the air bag light will come on. Dealer notified.
Called NHTSA via 888 line to check on a recall of an air bag switch transferred to "rowland". he took the make and model info and said there was a "recall" but that NHTSA did not have the VIN #S effected. He gave me the recall number for Chrysler 800-853-1403. "beverly" asked demographic info and after repeated requests she finally did give some info. She says there is "no official" request but that Chrysler is conducting an investigation (she did not give me any expected date of completion). I was given a case # 10626557. I asked to speak with "someone" who could answer my questions about a timeline. I was on hold for approx. 5 minutes and "sharon crenshaw" (supervisor) came on the line and repeated that no timeline is available. I thanked her but told her that NHTSA told me that there was a recall. Sharon said that cars that are included will receive a notice via the mail. I could choose to take my "chances" and go to a dealer and have them check the switch and repair if needed. Then I could submit a request for "possible" reimbursement. I asked if the dealer could compare the problem to the NHTSA description of the switch and tell me if it is the same. Sharon said the dealer does not have access to that information. I told her that what I have is public information from the NHTSA website. Sharon had nothing further to offer.
While driving, the horn system failed. Prior to this happening, the air bag senor light had come on and stayed on. The dealership replaced the clock spring.
Consumer states that the clockspring in gear box went out causing the air bag light to stay alluminated. Horn goes out\and cruise control does not engage.
The brake pedal goes to the floor. It has been almost 3 months trying to get fixed. The first dealer replaced the master cylinder twice and bled air to try to repair. The second dealer performed a brake inspection. They found a lot of air in the left rear line and also bled the ABS system. I also had them check the steering because the air bag light came on when I turned the steerring wheel and steering was noisey, like a groaning sound. They reported the clock spring clicking when the steering wheel was turned causing the air bag light to come on - and there is a moan or a honk noise when turning which would take new P/S hoses to repair. One week later the pedal was once again going to the floor and the ABS still coming on. The dealer said they would order a pump. Which took 2 weeks to get in. When I brought it in they kept it a few days then called to say it needed the ABS hydraulic package at a cost of $2,000+. they recommended I call Chrysler customer service to see if they could assist with the costs. Chrysler customer service said it was a mechanical part that could go out at any time therefore my cost since the van is no longer under warranty (low mileage doesn't matter). I called the dealer and haven't heard back in two days to see what they could reccommend/ I looked on the internet and found this to be a problem with the Dodge cravan so I wanted to file this complaint. Nlm
The consumer states that the clock spring on the vehicle is not working, the ribbon cable broke and now the air bag light is coming on and the air bag will not work. Contacted dealer.
A D V E R T I S E M E N T S
- Missouri City, TX, USA