This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Request reimbursement for defective ball joint repairs. When the consumer heard about a report regarding defective ball joints, he took the vehicle to the dealer, however they told him the ball joints were fine. When the consumer went to have the vehicle inspected, he was told the ball joints were defective.
I had to have the ball joints replaced at 61000 miles. The repairer said that he had seen an inordininate number of Durangos and dakotas with the same problem.
Problems with ball joints on 1999 Dodge Durango. There have been a number of cases where the tire had fallen off of the vehicle as a result. The consumer requested his money back.
While turning corners, the consumer heard a knocking and grinding sound coming from the front end. The dealer found that the ball joints were worn and the transmission need to be replaced.
The vehicle was taken to the dealer for a routine inspection. The mechanic inspected the vehicle and noticed that both upper and ball joints were loose and worn out. The consumer stated that a family down the street with the same vehicle are having the same problem.
- Medina, OH, USA
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1999 Dodge Durango: Vehicle had ball joints replaced at approximately 60K miles per dealers diagnosis. At 90000 miles dealer again states excessive ball joint wear and recommends replacement.
Consumer noticed that while driving, vehicle rode roughly. Consumer drove the vehicle to the dealer for inspection, and mechanic determined that both front upper and lower ball joints needed to be replaced.
Complaint regarding the ball joints on a 1999 Dodge Durango. The vehicles transmission was replaced at 50000 miles. Now the vehicle ball joints are failing prematurely. The consumer would like to know how long it will take to recall this problem.
I had my Durango at the dealer for a water pump replacement and after seeing a news story on the failure of ball joints on Dodge Durangos I asked them to check the ball joints for wear. I was called later in the day and told that the upper ball joints needed to be replaced because they had more wear than was allowed by the manufacturer ( I had them replaced at my cost). My Durango only has 47K miles on it, this is way to early to have to have the ball joints replaced. I also had no indication while driving the vehicle that there was anything wrong with the ball joints, if I had not asked for them to be inspected and subsequently this could have caused serious injury to my family when they had failed. The ball joints should be on a recall.
Broken ball joint - driver side (while driving from Chicago to Wisconsin, causing tire to explode, costing me $1,094) I had the vehicle towed to holiday Dodge in fond du lac, wi. And dwayne in the service dept. Told me that it would cost $2495 I asked him if the problem was covered under warranty since I had only 98,900 miles on the vehicle. He told me that it wasn't. he tried to charge me for things unrelated to the problem. That occurred on June 9,2004. Today, July 6,2004, my husband took the vehicle to midas to have the tires rotated and they told him that theupper ball joints needed repair before alignment can be donel. I contacted Dodge consumer complaint office and they said that the ball joint problem was under investigation.
The technician determined the need to replace the ball joints. An independent shop replaced on two occasion, both sides, the lower and upper ball joints at very low mileage. The pitman arm was replaced, shocks were installed because they displayed a bouncy/mushy ride.
Consumer took the vehicle to the dealership for inspection, and mechanic determined that the upper ball joints failed. The technician replaced the upper and lower ball joints.
The owner took the vehicle into the dealership for inspection; the mechanic informed the owner that the upper ball joints have failed. Dealership replaced both upper and lower ball joints.
I want to add my complaint against Dodge for the ongoing investigation into the possible recall of the 1999 Dodge Durango for failure of front-end tie rods and ball joints. My understanding is that the NHTSA has an ongoing investigation into the failure of these parts on this model year Durango. Just last week at 55K original owner miles I had to replace the ball joints and tie rods.
Consumer complained about a ball joint problem. Vehicle vibrated when moving at speeds of 50 mph or higher. Consumer contacted the dealer, and was told that because the vehicle had over 90,000 miles they would not cover it.
Ball joints on my 1999 Dodge Durango had been squeaking for a couple of years, after seeing expose on failing ball joints, I had them checked and all 4 ball joints were bad. I had them checked at 2 independent repair shops before taking it into the chrsyler/Dodge dealership in midland mi. Feeny Dodge. They confirmed that the balls joints were compromised and replaced them for the labor charge and did not charge for the parts. This was in November 2003. The vehicle only had 33,000 miles on it.
A D V E R T I S E M E N T S
- Warrenton, VA, USA