Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,130 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango suspension problems

suspension problem

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2004 Dodge Durango Owner Comments

problem #3

Jun 022015


  • 88,500 miles


Approximately 10 months ago noted severe rust through beginning on both driver and passenger side rocker panels and rear quarter panels/wheel wells. Estimate at that time for full repair was over $4000 due to extent of rust. Rust affects rocker panels, driver compartment floor at door entry points and both driver and passenger quarter panels. Dealership body shot personnel noted that 'these Durango's and dakotas all rust out bad - and it happens fast'. very telling. The vehicle has been fully maintained throughout ownership and has been garaged continually. We do live in the 'rust-belt' area - but we are in no way pleased with the condition of this vehicle. To date - the rust is expanding to most lower body parts exposed to weather and the speed at which its - literally - disintegrating is ridiculous. The repair now will cost nearly $6000 and we simply do not feel it is worth doing. This has got to be a manufacturer's defect (referring to the dealership Dodge representative's comments as well as observing other similar vehicles in our region. Shameful.

- Iron Mountain, MI, USA

problem #2

Mar 312005

Durango 4WD 8-cyl

  • Automatic transmission
  • miles
Contact states the steering wheels pull to the right while driving the vehicle. The service dealer can't find what is causing this problem.

- Toronto, 00, USA

problem #1

Sep 252004

Durango 4WD 8-cyl

  • Automatic transmission
  • 4,890 miles
On Sept of 2004 I was driving when the air on the tire was going down I pulled over right away and had to put the spare tire on I want to get the tire repaired and was told that the treads was showing and was not able to be repaired at that time we look at the other tire on the new 2004 Durango under 6000 mills, one of the other tire was peeling, we went to good year per there care dealer advise and was told there was nothing they can do for me, and was given a # to call good year, I did go on the web site to file a complaint and was given this information. From: on 10/11/2004 04:46 pm sent by: Goodyear tire & rubber company consumer relations 728 1144 East market street akron, oh 44316 voice #: 800.321.2136 fax #: 330.796.6829, maria, if you believe you have defective tires I would suggest going to the nearest goodyer dealer. A few in your area are. *

- Brandon, FL, USA

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