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CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
8.5
pretty bad- Typical Repair Cost:
- $210
- Average Mileage:
- 62,500 miles
- Total Complaints:
- 4 complaints
Most Common Solutions:
- not sure (3 reports)
- Dodge needs to admit the defect and save the cost to fix it (1 reports)
accessories - exterior problem
Helpful websites
- Keyless Entry Repair - Provides an overview and option for broken Dodge kelyess entry FOBs
A D V E R T I S E M E N T S
Was not happy about having to replace the key fob for my durango the 1st time around, the fob had fell apart on the inside and no longer held the battery in place. However I paid the $200 at the dealership to have the fob replaced. Then a year and a half later the replacement fob stopped working. Went back to the dealership, was told that the fob only as a "1 year or 12,000 mile warranty" and to replace it would be another $200. Now I knew from looking online that Dodge has had a long running issue with quality on there remote entry system, however to sell it and then just stand back and wait a year for the consumer to come back with another $200 dollars is nothing short of robbery. If you know you are selling a piece of junk, and just keep doing it, then all you are doing is taking advantage of your customers.
- joeybkcmo, Kansas City, MO, US