This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This is on Chrysler: Chrysler "FCA US LLC" is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering "EHPS" and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail. Alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire. This happened 8/19/2023, the alternator caught on fire. My mechanic now says it fried my electrical system as well
The contact owns a 2013 Dodge Durango. The contact stated that while operating the vehicle, the battery warning light illuminated. The contact stated that after restarting the vehicle, the seat belt and ABS warning lights illuminated with a burning odor inside the cabin of the vehicle. The vehicle shutoff and failed to restart. The vehicle was later towed to the residence. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 185,000.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Dodge Durango. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the alternator was overcharging and needed to be replaced. The vehicle was repaired; however, the failure reoccurred 3 months later. The vehicle was taken back to the independent mechanic, where it was diagnosed that the alternator and the battery needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V634000 (Electrical System). The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist, and they could not sell the parts for the recall repair. The failure mileage was approximately 140,000.
Took my vehicle to 1 dealership to get fixed they said they couldn-??t do it because my vehicle was too old and wouldn-??t be able to find parts. Took my vehicle to 2 mechanics shops that said they could fix it. Insisted I need a wire harness AFTER completing other work they thought would fix it. My daughter came to visit and I told her what was going on. She began to look through wire diagrams of the vehicle and noticed the TIPM being a common factor in the systems that were effected. She took my VIN and noticed a recall that has not been addressed. I bought this vehicle not long ago from an independent dealership-?? I don-??t understand how it is legal that neither vehicle maintenance facility informed me of the open recall that has yet to be perform on this vehicle. I don-??t understand how it is legal for a DEALERSHIP not to inform me that a recall has yet to be address with this vehicle. Yet for every-time I get maintenance the VIN is to be recorded-?? So as I-??m trying to fix the vehicle mechanics enter this vin sees a recall that could very well be related to the recall and do nothing but charge me for parts and don-??t even inform me" How is any of that legal!"
- Moses Lake Wa, WA, USA
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Battery light came on on Friday night. Started my car Saturday morning to leave and started smelling an awful smell so shut my car off. I replaced my battery in the same spot my car sat (in my driveway). My hood was up still and the alternator was burning and smoking. I shut the car off. On Sunday replaced the alternator. Thought all was well. Drove the car 5 miles down the road and the battery light came back on. I pulled over at the local store and my car would not start again. Took the new alternator out and took it down to where I bought it to have it tested. It tested good. I replaced it anyways. Put that alternator in. Started car. Battery still not charging with new alternator in. Lights, windshield wipers and all codes started going crazy in the car. Then car died again. Monday morning, replaced the brand new battery again. Not charging. Took car to shop for diagnosis. ECM/PCM bad and needs replaced. Alternator fried the ECM/PCM. While doing research found recall T36. My VIN does not fall under this recall. My car is the same years and model but my VIN is not. My alternator almost started on fire ( which they do not smoke and short things out) typically unless they have issues which obviously the manifacture knows about. I believe that my car should fall under this recall and Dodge and the recall company does not want to help or help me understand why it wouldnt. I understand they are just doing their job. Please help me get my VIN on this recall as my battery, alternator and ECM/PCM all have and need to be replaced due to the alternator shorting out and would have started on fire if my hood would not have been up and me walking in front of my car and seeing the smoke coming from the alternator. Dodge is waiting for the part to come in now to replace the ECM. Thanks for your time.
the recall that Dodge had in 2021 on the fuel relay switch pretty sure mine was no good when they put it into my car. At times it just turns over and over but will not start this started after the recall of the fuel relay switch that they done.
The contact owns a 2013 Dodge Durango. The contact stated that while driving at 80 MPH, the vehicle lost motive power. Additionally, the electric throttle control warning light was illuminated. The vehicle was taken to an independent mechanic, where the fuel pump system was replaced; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed the vehicle stalled. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
We were driving on the highway using the adaptive cruise control with the 3 furthest distance setting. Someone got in front of me and the FCW light came on and the engine shut off. We were able to pull off to the side of the road. I tried to start the car afterwards and it wouldn-€™t start. So we sat there for 15 minutes or so and tried again and it started. It happened again about 3 weeks later with the Adaptive Cruise control. Haven-€™t used it since.
Vehicle has been having issues starting, acts like the fob is not in ignition. Vehicle has locked key in ignition and won't release it. Most dangerous concern is vehicle will completely shut down while driving, regardless of speed, and will not restart until completely stopped and put in park. Most recent occurrence was on interstate 80, 73 MPH on 12/23/2022. Everything except for hazards and radio shuts off and goes black. No warning lights, no codes tracked, just completely fails. Cannot use turn signal, brakes, power steering, nothing. Starting issues started about 12 months ago. Completely shutting down while driving started about 7 months ago. Issue is intermittent and does not show a pattern.
The contact owned a 2013 Dodge Durango. The contact stated after his son had parked the vehicle in a parking lot and returned, the son had observed that the interior of the vehicle was obscured by smoke. The contact stated that when his son opened the driver's side door the vehicle ignited and blew the passenger side door open. The vehicle became engulfed in flames. The fire department and police were called to the scene. The contact stated that the fire had been extinguished with water. The contact said that the local fire chief had opened an investigation and the police had written a report. The vehicle was mounted onto a flatbed truck and taken to an impound lot. The contact stated that his insurance provider had declared the vehicle a total loss. The contact had attempted to notify the manufacturer of the failure, but could not get his phone call taken. The contact had researched online and related the failure to an open recall NHTSA Campaign Number: 19V813000 (Electrical System). The failure mileage was approximately 300,000.
My car sputtered put after it was in motion. Upon trying to restart, the vehicle continuously shook while trying to restart during this time, I could not stop the car from trying with the start/off button or keys. I had to wait for the car to -€œgive up-€. The car could not restart. This is unsafe because I could have been killed by other traveling vehicles to abrupt stopping or killed while trying to restart the vehicle. The vehicle could not be put into drive or reverse and I could not stop it from trying to restart once I pressed the button. This could-€™ve caused a collision with other vehicles. I had the vehicle towed to an auto shop. They told me that the fuel injector fuse went bad which caused the stalling because gas could no longer travel through the vehicle. I have attached towing receipt and will post report once it-€™s emailed.
The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The insurance company deemed the vehicle a total loss. The failure mileage was approximately 123.000.
Existing recall for that model is T36. I faced the same issue, Battery warning lamp started to blink, alternator failed, PCU failed, all electric went off during I was driving on the highway with 2 Babys, my wife and dog in the car. outside 78degrees. Almost caused and huge accident. FCA Dodge Chrysler dealers in my town don´t want to help me with that concern. Nobody on the phone is able to help me.. I´m more then frustrated. I´m working for an big Automotive company. We´re responding different to an product safety problem ! And respecting every customers complaints.
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated while his mom was driving, the vehicle stalled without warning on two occasions. The contact called the local dealer and was placed on a waiting list. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 70,067. Parts distribution disconnect.
Alternator froze up and then started smoking. Smelled like a potential electrical fire about to happen. Pulled over safely and smoke filled the cabin and under the hood. Opened hood and tons of smoke, fortunately there was no actual fire at that point.
My 2012 Dodge Durango was serviced under NHTSA Campaign 19-V813. This called for the replacement of the fuel pump relay to correct a potential no-start or stall situation. This also prevented fuel pump failure due to the unit not being switched off by the TIPM when the car is turned off. This repair has not corrected the problem. The car would be available for inspection upon request. The safety of the occupants could be at risk. The problem is intermittent and has not been able to be duplicated at the dealer. There are no warning lamps or codes that can be read. The car will crank over for an extended period of time but will not start. This is an intermittent problem and occurs two times a month or more, has been happening since Fall of 2020, and has been increasing in frequency. The fuel pump relay was replaced in June 2021 and the car had a no-start two weeks later. The check engine light does not come on. No codes are found by the dealer. The engine has not quit while in motion, but possibly could as this problem increases in frequency. On two occasions while the car was in motion the right rear window went down for no reason. The window could not be raised until the car was brought to a stop, turned off and started again. The window could then be raised using the driver's door control. This poses a danger to the occupants of the vehicle especially during severe weather and is at least a distraction to the driver. The common denominator in these two problems is the TIPM. I think the fuel pump relay problem is actually a problem found deeper within the TIPM. Chrysler is simply saying that the "flix" is a relay and not the real culprit, the much more expensive TIPM. The dealer says they cannot diagnose this problem unless it is happening on their lot. They have inspected the fuel pump relay work that was done under recall and said that the installation was correct.
A D V E R T I S E M E N T S
- Rockwall, TX, USA