As I was getting in my car I notice the passenger side headrest was apart/deployed without any accindent. Also having issues with the passenger seat belt not retracting.

- Saint Pauls, NC, USA

Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.

- Isleta, NM, USA

I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.

- El Paso, TX, USA

Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.

- Peachtree City, GA, USA

2014 Dodge Durango Incident date 7/22/21 As my wife and daughter were entering the vehicle, the driver's side headrest exploded. There was no accident/collision. The vehicle was parked in our home's driveway, my wife and daughter were simply entering it to go run an errand. Had my wife already been in the vehicle, she would have been struck in the head by the impact. We are now worried that at any moment, the passenger side headrest may explode. This, I feel, is a serious issue.

- Weston, FL, USA

I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.

- Chula Vista, CA, USA

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

- Massapequa, NY, USA

While driving I heard a pop behind me. I realized when I got home that the head rest had broken.

- Blue Springs, MO, USA

We were driving down the road and the back of the passenger head rest exploded open for no apparent reason. I have contacted Chrysler about this but we have a restrictions on vehicle which I need to clear up with State of Tennessee but I have notice others complain about their head rest exploding.

- Mt Juliet, TN, USA

Passenger headrest deployed without notice or warning signs as I was parked in a parking lot today 6/27/2021. My son got into the backseat and reached forward to get phone charger and the passenger seat headrest deployed.

- Fort Washington , MD, USA

Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.

- Townsend , GA, USA

While traveling on freeway driver seat headrest deployed striking back of my head.

- Calimesa, CA, USA

Drivers side headrest exploded into the back of my head while driving down the road speed was 30mph. No bumps or accidents. Hit me hard enough in the back of the head that I became lightheaded.

- Hilliard, FL, USA

The active head restraint in the head rest deployed striking me in the back of the head while driving resulting in a headache.

- Newark, CA, USA

Passenger seat head rest suddenly popped out when I was driving on the freeway

- San Jose, CA, USA

Headrest deployed without reason while driving. There was no forward or rear impact to vehicle.

- Stovall, NC, USA

I was driving on an air force base, heading home after I picked up my children from their after school program. The active headrest suddenly burst open, while I was driving, hitting me in the back of the head and neck. It was so sudden and unexpected that I swerved out of my lane. Fortunately, I was able to regain control of the car without causing an accident. However, it distressed my children, put us all in danger, not to mention the other cars on the road. My neck felt like I had whiplash so I went home, iced it and made a doctor's appointment. I wish the manufacturer had contacted us about there being a recall, so that it didn't create this unsafe situation.

- Tampa, FL, USA

While sitting in the car with my family at walmart waiting for frock pick up the passenger seat headrest air bag burst open. We were not in accident or had we went over any large speed bumps. Actually the car was in park.

- Rock Hill, SC, USA

The vehicle was occupied by my wife and two small children. They were stationary sitting at idle in a parking lot when the active head restraint system in the driver seat deployed narrowly missing my wife's face as she was turned around looking at the children in the rear of the vehicle. There was no force or inadvertent contact made to the seat or in the vicinity of the headrest that would cause accidental deployment at the time of occurrence. The headrest is now unservicable and unable to be reset as the plastic hardware in the trigger mechanism failed.

- Marana, AZ, USA

Driving home and headrest forcefully deployed striking back of my head. I was in fairly heavy traffic and, at first, thought I had been rear ended. I discovered what had happened once I got home and saw that the headrest was not intact.

- Concord, NC, USA