I was driving down the road with my wife in the front passenger seat when I heard a loud bang, thinking something stuck the rear passenger side of the vehicle. There was nothing there, but I noticed that the Active Head Restraint had deployed. Fortunately, my wife was leaning forward at the time. I tried to reset, but the plastic brackets holding the steel pin were broken thus not allowing me to reset.

- Mcmurray, PA, USA

The driver side headreast randomly deployed.

- Bow, NH, USA

While driving to work this morning, I was suddenly hit so hard in the back of the head, my face almost hit the steering wheel. The hit to my head caused me to swerve almost hitting two cars in the lane next to me. I thought I had just been in a car accident! Once it was safe for me to pull over I saw that the driver side headrest deployed. There were no signs or warnings this was about to happen and we have never had problems with the seats. I have not taken it to the dealer or had the seat inspected by anyone as it just happened this morning. The consumer stated Dodge dealership, who informed them that warranty is extended for the headrest until 2026. The part is being ordered and consumer is currently waiting for the part.

- Litchfield Park , AZ, USA

My wife was driving and the active headrestrant deployed on me for no reason shot my head forward this happen just with her driving nothing happen no accidents or anything I have had headaches since this has happened

- Jefferson City, MO, USA

Front passenger seat headrest deployed. No one in seat front passenger seat. Rear facing carseat behind it. Headrest will not compress back to original function.

- Rock Hill, SC, USA

The headrest deployed out of nowhere.

- Las Vegas, NV, USA

Driver side headrest deployed without cause or warning. Occurred while vehicle was in motion.

- Edinburgh, IN, USA

Seat heats don't work properly when remote starts. Sometimes when you manually start they work. Back track light some how got water inside and now the whole track light is not working along with license plate light.

- Killeen, TX, USA

I was on the highway one day and I took and exit to get home and right before I had to do a stop the headrest on the passenger side jumped out with out any crash or incident

- Oxnard, CA, USA

I own a 2015 Dodge Durango and the passenger seat head rest exploded out of no where, we were parked at church on 12/20/20 at approximately 11

- Kissimmee, FL, USA

Drivers side headrest has popped as if it was in an accident, but has not been in one. The headrest is pushed forward about 6-10 inches from it's normal resting position and cannot be retracted back. Vehicle was sitting in a driveway and not being driven at the time the failure happened.

- Orlando, FL, USA

Driver side headrest deployed hitting me as I was driving. Was on freeway felt like someone punched me in back of my head.

- Wildomar, CA, USA

The passenger side head rest active restraint system automatically deployed. Plastic appears to be broken and will not reset. Happened while driving.

- Red Oak, TX, USA

Went into a store, no other cars around me. Came back out of store, noticed the active headrest system on passenger side deployed. No damage or apparent damage to vehicle, still empty parking lot.

- Evansville, IN, USA

While driving, without contacting another vehicle, a loud pop happened and the passenger headrest 'shot' out. Upon review, the plastic parts holding back a metal pin had broke off allowing the active head restraint to 'engage.' Happened on a level city street.

- Trussville, AL, USA

The passenger headrest deployed while driving in a parking lot. The headrest deployment is supposed to be a safety feature of the car to help avoid whiplash in case of an accident but it did it on its own without an accident. This is very concerning as if one of my children were in the seat, they would have been seriously injured.

- Phoenix, AZ, USA

My Durango was parked at the end of the day at approximately 5:15 pm, in a covered carport, and locked. When entering the next morning at approximately 8:00 am I noticed the passenger side front seat head rest looked odd. When looking at it closer, it looks as if the headrest separated. The 2 pieces are still connected but not compressed together as it should be. I called my husband out to look at it and he tried to compress it back together but it would not stay. This happened when the vehicle was unoccupied and not moving. I can not explain what happened because no one was there. It was discovered when I entered the next time.

- Fitzgerald, GA, USA

2015 Dodge Durango. The active head restraint in the front passenger seat deployed while the vehicle was parked in a private parking lot and unoccupied. Searching the internet this seems to be a common problem. I am now concerned the passenger side is probably next.

- Nutley, NJ, USA

My whiplash prevention headrest deployed without incident. Randomly deployed.

- Frisco, TX, USA

The active head restraint of the front passenger seat was deployed while the vehicle was parked overnight, due to the faulty plastic housing of the retaining pin. The pin just tore through the plastic while remaining in the latch itself. Looking through the internet I can see that this is not an isolated incident. Seems to be happening quite frequently to fca cars. Obviously there is a design flaw on the composition of the plastic used by fca for the housing, which weakens with time under the constant load of the heavy springs. Didn't seem to be able to find a recall for it though. This is a serious safety concern! I am now worried that the driver's side is next and I might actually be driving when it happens!!!

- Doha, AE, USA