This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1997 Dodge Grand Caravan. Vehicle was manufactured in 1996. The ABS light came on and will not go off. Vehicle was taken to the dealership, who fixed the master cylinder because the light to airbags stayed on. The instrumental panel lights blinked off and on occasionally. When seeing the lights on the dashboard the consumer could look at this as a warning, because I could not see how fast she was going or how much gas there was in the gas tank. This has been a problem for about a year. There were no accidents. I the consumer took vehicle to dealership in 2003, and they changed the clock spring. Also, the dealer said there was nothing else they could do. First, the ABS light would come on and go off, now all the lights came on, but nothing was working on dashboard.
We received a safety recall notice on a fuel rail problem. On 10/08/02 my wife took our van in for the appointment at savannah Dodge for the repair. When she picked it up they told her they noticed the air bag light was on and they had diagnosed it as a clockspring failure. They told her it would be $181 to repair it. We told them we wouldn't do it then. On November 5 my wife was involved in a left frontal collision and only the passenger air bag deployed. Fortunately no one was seriously injured in our car. That is not the point of my complaint. Today we received a hand written postcard from the dealer saying our car was involved in a factory recall clockspring B24. I thought this was quite unusual that the notice came from the dealer and not Chrysler. I just did some research and found that in August 2001 tsb 08-010-01 was issued on this problem, and there's quite a consumer controversy over whether this is a safety item or not and whether it warrants a safety recall. So what's suddenly changed" is it really a recall or is the dealer just trying to drum up business" this seems to be an unfair business practice. I have saved the postcard in case you'd like it.
Instrument panel will intermittently fail, preventing consumer from reading speed/fuel levels and what gear vehicle is in. Dealership has examined vehicle and determined that "body control module" could possibly cause this problem.. consumer stated the problem was the instrument cluster circuit board.
Beginning about three weeks ago, the airbag light would be intermittantly illuminated. When it was on, the horn and cruise control would not work. When it was off, the systems seemed to work fine. Now, the airbag light is off all of the time and all of the systems are failing to work. Additionally, on three occasions, the first in September 2000 and most recently April 2001, when the car is turned on, none of the electrical on the dash operates. If I turn the car off and start again, then it works. Windows, airconditioning, radio, heat, etc.
- O'fallon, IL, USA
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Air bag light is illuminating on the dash. Also, the horn is inoperable and cruise control failed to work, due to a malfunction in a clock spring in the instrument panel. Consumer has yet to contact the dealer.
ABS warning light comes on intermittently and remain on for seconds to nearly an hour. During this period, directional signals and power locks become inoperable. There's also a straining sound under the hood. Dealer tested vehicle, but could not reproduce the problem.
A D V E R T I S E M E N T S
- Probo, UT, USA