This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Brent Brown Chrysler Jeep (1825 N University Pkwy Provo, UT 84604) were made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2010 Dodge Grand Caravan. The contact stated while driving 45 MPH, the brake pedal was depressed however, the brakes failed to operate causing the vehicle to rear-end another vehicle. There was no warning light illuminated. The passenger-side airbag deployed upon impact; however, the driver-€™s side air bag failed to deploy causing the contact to impact the steering wheel. The contact was taken from the scene to a hospital and was treated for bruising to both knees and head. No other injuries were reported from the accident. A police report was filed. The vehicle was towed to an independent mechanic where the vehicle was deemed a total loss. A VIN search showed there were two open recalls on the vehicle; NHTSA Campaign Number: 14V234000 (Electrical System) and 20V396000 (Air Bags, Steering). The dealer nor the manufacturer had been notified of the failure. The vehicle was destroyed. The failure mileage was approximately 220,000.
The contact owns a 2010 Dodge Grand Caravan. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated no warning light was illuminated. The contact was able to pull over and restart the vehicle. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 20V396000 (air bags, steering) however, the part to do the recall repair was unavailable. West hills Chrysler Jeep Dodge Ram (900 w hills blvd, bremerton, wa 98312) and Tacoma Dodge Chrysler Jeep Ram (4101 S Tacoma way, Tacoma, wa 98409) were contacted and confirmed that parts were not available for the recall remedy. They both informed the contact that the part would not be available until December 1, 2020. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the recall. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. While driving approximately 70 mph, a deer jumped in the middle of the road causing a crash. The front driver's side air bag and driver's side curtain air bags did not deploy. The contact indicated that the passenger side curtain air bag partially deployed due to it being punctured by an unknown component of the vehicle. The contact mentioned that the front passenger side fender was damaged and the bracket was bent during the impact. The cause of the failures was not determined. Police report number: 19-2687 was filed. There were no injuries and the vehicle was towed. The manufacturer and local dealer were not notified. The failure mileage was 217,000.
Going roughly 55/60 mph a deer hit my drivers side of the van, totally my van. Air bags did not deploy and when looking at the damage to my van I was told that my air bags should of deployed. The damage to my van was considered a "total loss" as well as I went through massage therapy and chiropractic care.
The contact owns a 2010 Dodge Grand Caravan. While driving various speeds, the ignition switch turned off without warning. The contact lost power to the brakes and steering wheel and had to shift into neutral to restart the vehicle. The contact stated that the failure occurred on several different occasions over the years. The contact took the vehicle several times to butler Chrysler Dodge Jeep (1555 salem rd, beaufort, SC 29902 (843) 474-0026), but the failures could not be duplicated or diagnosed. Recently, the contact spoke to an independent mechanic who stated that they would need to keep the vehicle overnight to complete diagnostic testing and attempt to duplicate the failure. Prior to this, the failure recurred. The vehicle was towed to butler Chrysler Dodge Jeep, but the diagnosis was unknown. The contact's insurance company informed her about NHTSA campaign numbers: 11V139000 (electrical system) and 14V373000 (electrical system, air bags); however, the VIN was excluded. The contact tried contacting the manufacturer four times by leaving voice messages, but had not received a response. The failure mileage was approximately 40,000.
The contact owns a 2010 Dodge Grand Caravan. While driving 70 mph, all the warning indicators illuminated, the vehicle lost power, and stalled. The contact restarted the vehicle and the brake pedal became very difficult to depress. The failure recurred multiple times. The vehicle was towed to the contact's workplace. The vehicle was inspected by an independent mechanic who stated that the wireless ignition module failed and needed to be replaced. The vehicle was not repaired. The mechanic stated that the vehicle had already been repaired per NHTSA campaign number: 14V373000 (electrical system, air bags). The contact spoke to a dealer and informed the contact that there was no recall and declined to service the vehicle. The approximate failure mileage was 89,000.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. The contact received a recall notification for NHTSA campaign number: 14V373000 (electrical system, air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
Air bag indicator illuminated, cruise control did not function. Manual & dealership confirmed cruise would not work if air bag indicator is lit. Vehicle ran hot during slow speeds in hot weather. Dealership first said driver's airbag sensor & tipm were bad, & bad tipm affects all electronic components from airbags, lights, brakes, wipers, horn, windows, temp control, & more. Learned that Dodge has had widespread problems with the tipm, and did not want to chance the airbags not working, so we had to replace it even though it was not under recall. We are reporting the problem even though it did not cause a safety incident - we can not wait until *after* a potential safety incident that involved malfunctioning airbags... the vehicle has spent 3 wks + at the dealership, and we don't have the docs verifying the work they have completed yet. We will gladly provide the paperwork after the work is finished.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The air bag sensor comes on and goes back off.some times when turning on the vehicle and driving. I noticed it when I first bought it took it back the sales man said there was no way of checking
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the parts for the recall were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. The contact received a recall notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Dodge Grand Caravan. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 08/02/16 the consumer stated one of the fobik have worn out and the other one, was getting hard to use. Updated 08/15/16.
A D V E R T I S E M E N T S
- Oceanside, CA, USA