This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Severe steering problems. Wheel locks when turned completely to right or left. Wanders on dry pavement, almost impossible to drive in wet weather. Have been told to replace steering rack and inner tie rods.
I was driving around 40mph, came to a complete stop in order to make a right turn on to another street. Once making this right turn the vehicle's steering would not respond to the wheel being turned back to the left. This caused the vehicle to strike the curb. Once stopped the steering seemed to be corrected but this has happened at least two more times. The inner and outer tire rods have been replaced along with the struts and have had multiple alignments none of which have fixed the problem. Now the problem has been diagnosed as the rack and pinion.
Repairs were done to the engine on 3 occasions, rotors 2 occasions, brakes 1 occasion, control arms (suspension) 1 occasion, steering 1 occasion, & electrical. Although I only have 54,000 miles on my car and the engine has been replaced, the dealership refuses to fix the ongoing engine problems. The dealership manager, rod harris, admits it a lifter ticking but insists that it is normal. Chrysler gave me an "added care service contract" that is good through 6/26/04 and to 75,000 miles. Plan code is ad675H. They refuse to fix my car. This is the second time, after the first three attempts to fix it, I have been to the dealership. I filed a complaint with Chrysler on 1/12/04. Also note they still have my vehicle today 1/12/04 because the transmission failed. It's been in service for 5 days. Transmission failed while I was driving on 1/7/04. I am concerned with the safety of the vehicle and the engine failing now with my 10 month old daughter.
Vehicle is experiencing problems with the steering gear mounting bushings. There is a crunching type of noise heard from the steering when sitting at idle and cranking wheel. Consumer was informed by dealer not to drive vehicle. The vehicle was repaired. The steering gear mounting bush on the left side was replaced.
- Minnetonka, MN, USA
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Vehicle suddenly accelerated after shifting into drive with foot on brakes. Vehicle hit a tree. Also, steering locked up. Manufacturer sending inspector to check vehicle.
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- Uxbridge Ontario Canada, 00, USA