Notes: The Dodge Journey got a major overhaul in 2011. Let's hope it's better than the first generation (2009-2010) -- it couldn't be much worse.


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
28,511 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Dodge Journey brakes problems

brakes problem

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2011 Dodge Journey Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #13

Jun 212011

Journey 6-cyl

  • 947 miles


Since shortly after taking delivery of this 2011 Dodge Journey crew, I have had issues with the brakes. I had it in a few times because the brakes seemed to have a pulsation when applied. 1st time on 11/21/11 with only 947mi on the car the tech reported "front rotors had high spots". they machined what were basically new rotors as a repair. Car continued to have minor pulsation feeling when braking but thought that it may just be something we had to live with as car seemed to brake ok and just feeling the sensation seemed minor. Again had the car in for brake pulsation this time with 9487mi on it. Once again they found they had to re-surface front rotors and said nothing about rear brakes....this was on 06/13/12. Continued to "feel" the brakes but again thought this was just something I would have to live with until it got bad again. In early 2013 we occasionally would smell a burning type smell and the first couple time we were driving and smelled it when we stopped at an we thought it might be something else either on another car or in an area we were passing. Upon pulling into the garage recently I smelled the same odor and noticed the rear wheel on the driver side smoking/steaming from the build-up of heat. It was so hot I was concerned about leaving it inside the garage so I parked it outside and watched it for awhile to be sure it cooled. So 06/03/13 w/24011 miles I got to my mech and they said rear brakes shot, completely rusted out. Had to have them repair ($ likely would have charged me 3X that amt) as it was unsafe to drive and I chose not to have it towed back to dealer. I kept photo's they took as well as old parts in the hope that someone with finally hold Dodge/Chrysler accountable for these years worth of flawed brakes and I might get reimbursed!

- S. Grafton, MA, USA

problem #12

Oct 012012

Journey 6-cyl

  • 20,000 miles
Issues with brakes on 2011 Dodge Journey. Recently brakes started squeaking and sounded like metal grinding coming from the front of the vehicle. Just recently took the vehicle to Dodge dealership asking that they look over the brakes, I was informed that they are no longer covered by warranty and will be at my expense if anything needs to be replaced. Got a call a short time later and they said that upon visual inspection they could not find any problems with the brakes. I was told that there could have been a rock or something stuck in the braking system. Problem still persists although it is intermittent and usually only happens at slower speeds we still question the safety of the vehicle and the proper functionality of the braking system.vehicle currently has just over 24000 miles problem started somewhere around 20000 miles.

- Billings, MT, USA

problem #11

Mar 012013


  • 26,500 miles
While driving at highway speeds the car shimmied and came to an abrupt stop without ever applying the brakes. Felt brakes lock and heard tires skid shortly after a loud thud under the car steering wheel felt as though the brakes had been slammed to avoid a crash with no warning at all. This has happened twice in a months time with no engine lights or warnings.

- Lusby , MD, USA

problem #10

Dec 262011

Journey 6-cyl

  • 4,667 miles


Since I purchased this vehicle in September of 2011 I've had problems from the radio not working, power outlets not working, bad cylinder heads, have random loss of acceleration, bad gas tank and fuel pump. According to the technician at the dealer the Journey has a problem with the cylinder going bed within the first year. The fuel pump had to be replaced twice. The first time they replaced it I broke down in the middle of the freeway 3 days later with my family in the vehicle. The brakes and steering wheel locked up and the vehicle shutoff. I was a sitting duck waiting to be hit be oncoming vehicles. I had the vehicle towed back to the dealer and 3 days later IżżM told that the vehicle is fixed but I need to replace the brakes because they were at 0%. first of all I just had to replace the tires 2 months prior and my brakes were fine now I have no brakes at all. Secondly they said they road tested the vehicle the first time they should have fixed the issue but yet they didn't tell me I needed new brakes. I couldn't fuel my vehicle to full. It generally stop around 3/4. they have replaced everything there is to replace and the car still doesn't work. After the second time the fuel pump was replaced I was told my vehicle was fixed I picked it up and it was worse than when I drop it off. The vehicle was making loud noises, vibrating, and I still couldn't tell how much gas was in the tank. On top of all of that they tried to charge me 20 dollars for gas and when I refused to pay they took the gas out the vehicle and left it on the line next to the E. I had enough gas to make it to the gas station. Needless to say I'm still without a vehicle.

- Spring Valley, CA, USA

problem #9

Apr 052012

Journey 6-cyl

  • 4,038 miles
I have had problems with my brakes, they were replaced 3 times now and I only have 17,200 miles on the car. I have all serves records please help me thank you

- Concord, VT, USA

problem #8

Jun 072012


  • 2,000 miles
The contact owns a 2011 Dodge Journey. The contact stated that while driving the vehicle, he began to engage the brakes and the steering wheel began to shake violently. The vehicle was taken to the dealer for inspection and stated that the calipers were too small and it would heat up the rotors. As a result, the calipers and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified but provided no assistance. The failure mileage was 2000.

- Tuttle, OK, USA

problem #7

Sep 082011


  • 1,127 miles


The contact owns a 2011 Dodge Journey. The contact was driving 65 mph and when the brake pedal was depressed, there was an excessive vibration within the steering wheel. The failure recurred when driving at highway speeds. The vehicle was taken an authorized dealer where the front and rear brakes and rotors were replaced three times. The manufacturer was notified of the problem. The approximate failure mileage was 1,127.

- Kokomo, IN, USA

problem #6

Jan 142012

Journey 6-cyl

  • 4,900 miles
I was getting noise from the brakes and a slight vibration at highway speeds, 50 mph or higher. Per dealer diagnosis front and rear rotors needed to be turned, but the brake pads are fine, they turned the rotors. About April or may I began to feel the slight vibration again when driving at speeds above 50 mph. I forgot to tell the dealership in April when I had my oil changed. I waited until the next oil change but by this time I had 13,000+ miles on it. I was advised my front rotors needed replacing and that I was out of the 12 month/12,000 mile warranty and I would have to pay a $50 deductible to have pads and rotors replaced, although again the pads were not worn. I paid reluctantly, but I needed my vehicle working properly as I was planning to take a "Journey" in it. Now I have about 17,000 miles and the pulsation and noise is back. The diagnosis is the rear rotors now need replacing but again the pad wear is ok. The dealer and Chrysler llc are now telling me again I am out of warranty and have to pay a $50 deductible to replace the rear rotors and pads because if you replace rotors you should also replace pads. I have noticed many other complaints for Dodge Journey owners from 2009-present about brakes and rotors. I strongly believe this is a safety issue and the rotors at least need to be recalled. I have an 11 year old child and I am now expecting another. Do not want to drive a vehicle where I constantly have to replace rotors every 5000 miles on the front and 15,000 on the rear. This is not normal for any vehicle new or used that I have owned, including other sport utility vehicles of this size.

- Auburn Hills, MI, USA

problem #5

Apr 042012

Journey 6-cyl

  • 5,000 miles
We bought out Dodge Journey new with 26 miles on it in Nov. 2011. I would say at around 5,000 miles we started hearing a loud squealing from the front brakes and a little bit of vibration in the steering wheel. So on our next service date on 4/3/12 with 6,746 miles on it we asked them to check the brakes out. They told us maybe a rock or something but they did not see anything physically wrong with the brakes. So we drove it with the brakes squealing getting worse for a few months. We took a road trip and went to hit the brakes and there was almost no brake and a violent shaking to the wheel. The very next day on 7/18/12 we took it to the dealer again and again we got the same answer. Knowing how the brakes did not work and was putting my family in danger I told them there was something wrong with the brakes to fix them. About an hour later I got a phone call stating that they were going to be replacing the front brakes and rotors and that I was just inside my 12,000 mile warranty with 11582 miles on our Journey. Since they have replaced the brakes and rotors we are starting to get noises on and off again and this time we heard a loud popping sound from the brakes. We took it to the dealer again and again nothing wrong with the brakes. Because of what happened last time I took it to an outside mechanic to visually look at the brakes and confirmed the brakes were once again with less than 3000 miles on them digging into the rotors, and the rotors are blue from getting to hot which can cause premature brake wear and failure. We have had it to two different dealers trying to get the problem fixed before my family or someone else gets seriously hurt. We keep getting the same answer we can not duplicate the noise and we physically see nothing wrong.

- Martinsburg , WV, USA

problem #4

May 152012


  • 23,000 miles
The contact owns a 2011 Dodge Journey. The contact stated that the driver was traveling 50 mph when the brakes were depressed and the steering wheel started to shake. The vehicle was taken to the dealer. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 23,000 and the current mileage was 28,000.

- Churubusco, IN, USA

problem #3

Jul 242012

Journey 6-cyl

  • 13,385 miles


The vehicle was purchased new approximately 1 year ago and now, after only 13,385 miles, the front brake rotors needed to be replaced due to warping.

- Brookfeild, IL, USA

problem #2

Aug 272011

Journey 6-cyl

  • 12,776 miles
I purchased at new 2011 Dodge Journey crew in February 2011, with 5 miles. During the course of a few months, I noticed that the drive was a little bumpy. I assumed that the uneven ride was due to low pressure in the tires or balancing issues. I reported this issue to the dealer in July 2011. The vehicle was evaluated with the following outcome: Rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. The dealer ordered new rotors/pads and I returned 2 weeks later for installation. A few months later, I started experiencing the same uneven ride and complained to the dealer. This complaint resulted in my tires being replaced (mechanic stated I had 2 bad tires). The mechanic also stated that the old tires had some wearing on them (most likely due to unbalance tires). My complaints to the dealership started to increase and resulted in a visit every other month to have my tires balanced. Needless to say, my rotors and pads had to be replaced a second time in March 2012 (24K miles). I worked through Chrysler case management on this replacement and I had to pay a $100 deductible for the repair (not sure why, but needed my car to make a living). My vehicle was back in the shop in April 2012 for balancing issues. The dealer forced balanced my vehicle (this was the second forced balancing on my vehicle). On April 20, 2012, I had another visit to the dealer just to be told that they replaced my front left and right axles, in an effort to fix my balancing issues. Needless to say, this has not resolved my uneven driving issues and I am back at the case management stage. Throughout my entire year and a half with this vehicle, several dealerships have told me the Dodge Journey has been known to have this type of issues.

- Decatur, GA, USA

problem #1

Jul 122011

Journey 6-cyl

  • 11,000 miles
I purchased my vehicle new in April 2011. Since I've had my vehicle I've been having issues with the braking system. I took the vehicle to my local Dodge dealership for a metal grinding noise I've been having at low speed braking and the steering wheel shakes violently when I apply the brakes at speeds usually above 45 mph or higher. After the dealership had a day to test my vehicle, they related they did not notice any problems with the vehicle braking system. Since that visit I've had new tires installed on my vehicle and im still experincing the steering wheel shaking problem when applying the brakes, the metal grinding noise with the brakes is speradic but almost always happens when it rains. It appears to me that the braking system in this vehicle is lacking and is a safety issue that Dodge needs to be concerned about. I hope NHTSA can address this issue with Dodge to have the braking issues with this vehicle reviewed and corrected to all current and future owners. Dodge only covers their brakes system parts for the first 12,000 miles of their vehicles, my recommendation is that they replace and defective parts immediatley and triple the mileage in warranty for their braking systems.

- Leesport, PA, USA

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