This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Dodge Journey has a random no start. It will just click. The battery, alternator, and starter are all good. I usually have to jump it to get it to start. Sometimes that doesn't even work. It will make the lights start to go haywire. They will flicker or flash on and off. It will say no key detected when I'm literally sitting with my key fob in hand. It is a push button start. I have got the batteries replaced in the key fob as well. This will happen at random. It's happened in my driveway with a slight incline so we parked it on the curb where it was flat to see of maybe the incline of the driveway had anything to do with it, but it's done it on flat surfaces as well. I have tried to look up reasons why and have seen this as an issue with a lot of other Journey owners. This started back in the spring and happens several times in a week then it will stop for almost a month and the cycle will start all over again.
The engine has started to cut off when I decelerate, such as to make a turn or come to a stop. This is dangerous in mid-traffic, especially when my family is in the car. It has happened a few times and is becoming more frequent, as in the last time this happened was yesterday. I see that there are many other complaints from customers experiencing this with their Dodge Journeys and wondering why there isn't a recall for this incredibly dangerous occurrence.
I was charged over $1100 for an alternator and battery and labor. Then when I was given my billing paperwork the milage was written in as 155000 miles. My actual mileage was over 167000 miles thereby voiding all warranties as you can see in the photo. I had to return to the dealership and force them to fix the paperwork. Just a few months ago I took my challenger in to have the transmission serviced. They overfilled the transmission fluid. Again I had to return to have the issue resolved. I have been going to the lake city dealership for 6 years and never had a problem when it was sunbelt. Now it is roundtree moore and I have had nothing but issues since the change.
My Journey keeps stalling on me especially when stopped (red lights, stop signs, in traffic etc.) at one point it even stalled out on me while driving and I couldn't move the steering wheel, brakes, nothing! it completely locked up. I was lucky that that time I was in my neighborhood otherwise I would have gotten in a car accident. At first the fuel cap light kept coming on, Dodge dealer told us to just have the cap replaced (we did) but the light keeps coming on and off still and not resolving any problems. Then a red lightening bolt came on a couple times and that's when my car would shut off at a stop and try restarting on its own. Now at the moment no lights are on and it's still stalling. And every time is stalls it's always in drive and will completely turn off. It has stalled in parked a few times also but majority of the time is when stopped in drive. This is very very dangerous. I have 3 kids who are always with me. I can't imagine if something happened because of this. I've done my research and noticed there are many many people having the same exact issue. Dodge needs to recall the vehicle quickly before they run into a lawsuit.
For two years battery has been unable to hold charge, even when replaced new, engine riding rough to complete stop in road, no flashers etc. Alternator replaced complete electric harness burnt, all fixed still will not hold battery charge. No car for two months. Car stalled in road.
- Bridgeton, NJ, USA
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Battery light came on diagnostic test was performed I was told to change the alternator which I did. An hour later the light came on again then I was told to replace the battery which I did. After an hour drive the light came on again I was told the battery sensor needed to be replaced. The next day the car died completely I had to get towed. I was told to get an alternator from mopar which I did. New battery another new alternator a new sensor now the check engine light is on.
Misfire, loss of power, and stalling while in motion and while idling. Had vehicle inspected. Cylinder #2 has a misfire and the cylinder head needs replaced. I was informed that my year make and model was involved in an extended warrantly from Chrysler to cover all vehicles fitted with the 3.6 liter motor for this exact same issue. However my particular VIN isn't showing that it is covered even though I have the exact same motor, year make and model, and issues as the others. This is not fair that I am experience these issues but they refuse to fix it because my VIN isn't on the list!!! this is very expensive to fix and is dangerous. I was driving on the highway and completely lost power, I was almost hit by another vehicle while I was trying to find a place to get off the road. This has happened on several occasions. The vehicle will stall when I am pulling out, which has left me stalling in the middle of the road on more than one occasion. This is my primary vehicle and I have no choice but to continue to drive it. This is a defect that has been recognized by Chrysler group and yet they refuse to fix my vehicle. The extended warranty was to cover the pentastar V6 3.6 liter six-cylinder to 10 years or 150,000 miles which ever comes first.
The contact owns a 2013 Dodge Journey. While the contact's son was driving 40 mph, the dashboard was emitting extreme heat on the floor and fire emerged from the engine compartment. There were no warning indicators illuminated. A police report was not filed. The driver extinguished the fire. The vehicle was towed to hendrick Chrysler Dodge Jeep Ram Fiat of concord (7630 hendrick auto plaza nw, concord, nc 28027, (704) 467-8270) where it was diagnosed that the engine cylinder was faulty and there was no oil in the vehicle. Also, the starter, battery, and transmission needed to be replaced. The vehicle was repaired, but the failure recurred. The failure mileage was 46,000.
The contact owns a 2013 Dodge Journey. The contact stated that the service engine, fuel cap, and electronic throttle control warning indicators kept flashing. Also, there was a drastic reduction in speed and the vehicle hesitated to accelerate while on an incline or hill to the point of stalling. The contact also noticed a strong odor of fuel inside and outside of the vehicle. The dealer (ramey Chrysler Jeep, Dodge, Ram, 498 courthouse rd, princeton, wv 24739, 1-888-794-4317) was notified. The vehicle was not diagnosed or repaired. The manufacturer was notified. The dealer and the manufacturer indicated that the vehicle was excluded from any recalls. The VIN was not available. The approximate failure mileage was 114,000.
Cylinder 2 misfire - engine lock suddenly as valve was not installed properly at time of manufacturing. This is a known defect in this make of Dodge. My car is not included per the dealer and should be. The valve is faulty. Causing burnt valve and warped head. *extremely costly repair that was unavoidable with recommended regular maintenance on my vehicle! dealer will not repair. Manufacturer has not included my VIN in recall.
I was driving my car through town(35mph) when it just shut off. I didn't have power steering or brakes. No alert lights come on. I managed to pull into a gas station, put it in park then it restarted after I pushed the button. I did chat with Chrysler and they said no recalls or issues showed up for my car. After googling my experience, I found numerous other complaints from people having the same problem. If I had been going faster on the highway or even on our curvy backroads I could have been seriously injured or even killed! I drive my children in this car and I'm scared to death to get back in it. I'm still paying on nb this car and it's a deathtrap!
The contact owns a 2013 Dodge Journey. While driving 70 mph, the contact heard an abnormal noise and the ABS, check engine, and traction control warning indicators illuminated. The vehicle was taken to autonation Chrysler Dodge Jeep Ram pembroke pines (13601 pines blvd, pembroke pines, fl 33027, 954-446-8775) where it was diagnosed that the anti-lock brake module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and stated that the repairs had nothing to do with the failures. The manufacturer stated that they would call her back, but the contact had not received a call. The failure mileage was approximately 36,000. Consumer stated she went to picked up her car, she was charged $766 and recall was not done. Car is still doing what consumer brought it in for. Brake module is still bad, I'm sure I will need another brake job. Updated 10/17/18
Dodge Journey burst into flames after being repaired after a factory recall, driver had to pull over to the side of the highway stop and exit the vehicle until smoke subsided and fire was extinguished.
I have a 5yr. 100,00 ml warranty on this car bumber to bumber. Months of problems to find out it has internal failure totally integrated power module.. months of car jumping, towing, doors locking cant get out, lights flashing,2 recalls, brought a car battery now its sitting on Dodge lot since 10/17/17.an will not run. As a consumer who brought this vehicle believing Dodge would hold to this accountability total failure and wants me to pay for it this should not be accepted. My experience with this is not safe for me and my family.
While driving on U.S. 84 highway in Alabama I noticed the engine making a strange noise and pulled over to the side of the road. I could then see smoke coming from under the hood, when I opened the hood I could see at the base of the engine orange flames. Used water bottles on hand to put out the fire. After my insurance company sent out inspectors it was found that wiring to the oxygen sensor had shorted out causing the fire. Inspectors believe it was faulty wiring that caused the fire. Contacted Chrysler and they denied any responsibility.
Vehicle stalls for no reason while driving. Makes braking and steering very difficult. This has happened 4 times in the last 2 weeks. All times the weather was good and dry. There are no codes or check engine light. There is no way to diagnosis the problem.
The contact owns a 2013 Dodge Journey. The contact received notification of NHTSA campaign number: 15V431000 (engine). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Bought the 2013 Dodge Journey brand new on March 2013. My Journey only has less than 21,000 miles on it and yet the V6 misfires causing the gas to fill the (all the way to the muffler) back and front (engine) of the vehicle, I found this out when I turn on my car Saturday morning, the car started shaking and I could smell the gas fumes filling up the inside if the car. I drop it off to the repair shop and I was told, I was lucky that it didn't caught on fire.
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- New Carlisle, OH, USA