The problem is... the rear axle pinion bearing on your truck (VIN: Xxxxxxxxxxxxxxxxx) may not receive adequate lubrication under certain driving conditions. This lack of lubrication condition could cause the pinion bearing to seize and cause a loss of vehicle control and/or a crash without warning. I have contacted three different servicing dealers, and have been told three different stories. The one common factor they have is that parts are not available, and backorders weren't being processed. I feel like I'm getting the run-around... the manufacturer left me a message, after my numerous complaints, stating that parts were being expedited for me, but they are not returning my phone calls now. They don't seem to be concerned over this "safety recall" since I can't get my truck fixed. My truck's axle has not failed as of yet. I can't seem to get the recall done though to prevent a failure. If Dodge is going to drag this out, they need to cover the cost of rental vehicles for affected customers until they can get the recall done. I'm concerned for the safety of my family while in this truck.

- Warner Robins, GA, USA