really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
28,433 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Dodge Ram 3500 steering problems

steering problem

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2010 Dodge Ram 3500 Owner Comments

problem #2

Nov 162012

Ram 3500

  • 54,657 miles


My husband and I totaled our 2010 Dodge Ram 3500 less than 24 hrs after pick up the truck from the lythia Dodge which they had for 5 days straight prior to the accident. For the steering, check engine light and the brakes. In 18mos my truck was in the shop 6 times, for repairs {unacceptable}. we were driving on a arterial St at about 35, when I heard a snap. We suddenly went into oncoming traffic where we sideswiped a sm SUV. Went thru two fences and crashed into a huge shop traveling about 210 yards. My husband was cited for neg 2. he stated he came to in the shop, the officer reported he feel asleep. My vehicle was a total loss. The auto source from the ins. For the payoff, had a list of recalls for my vehicle one of them was for the tie-rod. We recalled seeing the trucks tie-rod had been broken at the scene. So I tried to get my ins to investigate. They said his ticket was what they had to use for deciding fault.so I contacted Chrysler they wouldn't talk to me they gave me a care no and said an investigator would come in 5 days, he came and got all the picts they wanted downloaded the brain history, everything they could want. Then told me he could only give this info to Chrysler, denying me any of it. Later Chrysler informed me by letter that the tie-rod failure age was from the accident not the cause of it. I ask if the would consider the work orders that lythia had gave me {that clearly states they were beyond specification, never warning me of the dangers} and the picts. I took. I couldn't afford to fax them and they refused me an email address to send them. That evidence was not considered. They have not settled this with me only refused their liability. The airbags never deployed, and brakes were not applied. I got 3 notices for recall N49, 1 yr after the accident. Multiple recalls at that time, do a recall search by now VIN now and nothing comes up.

- Spokane Valley, WA, USA

problem #1

May 272010

Ram 3500

  • 2,209 miles
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) city of ottawa has four (4) Dodge Ram 5500 units, bought in March 2010 with VIN numbers listed below, all have been plagued with steering problems which drifts at speeds over 70 kmh and is difficult to control when facing consecutive small bumps - so much that in my test ride I was afraid I could end up in the opposite lane of traffic and cause a head-on collision. My personal concern is that if new or inexperienced drivers face such steering, it could cause accident, damage or even fatality if it goes unchecked. Unfortunately the dealerships (southbank and capital Dodge) seem to have very little knowledge of the root cause and no capacity to do real analysis and testing on these units. Chrysler corporate has been contacted via 1-800 phone calls and fleet emails and files were opened on all our units but that has been the extent of their cooperation, and even the local service managers have not heard from Chrysler's engineering or the district service manager who usually tends to such calls. VIN# [xxx], city of ottawa's unit B5-3359, 4WD, at southbank Chrysler, test driven per above, deemed not safe at high speeds. VIN# [xxx], city of ottawa's unit B5-3360, 4WD, has been at capital Dodge, it has had some repairs done, and was also test driven and steered normally. Dealer has yet to share with us the details of the repairs or retrofits performed. We suspect steering box was replaced. VIN# [xxx], city of ottawa's unit B5-3358, 4WD, at southbank Chrysler, the steering box was replaced, and then unit was deemed acceptable. VIN# [xxx], city of ottawa's unit B5-3357, 2wd, although a few complaints from users re steering, but mechanics accepted the unit.

- Ottawa, 00, USA

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