The contact owns a 2008 Dodge Ram pickup truck. He stated he was involved in a crash while driving 55 mph. The front air bags did not deploy at the time of the impact. While exiting the highway, he attempted to steer to avoid hitting an approaching vehicle but the steering wheel would not respond. The vehicle crashed into a concrete barrier along the highway head-on. Later, he received NHTSA campaign id number 09E001000, steering linkages; however when the dealer was contacted they stated that his VIN was not included. The passenger sustained moderate injuries which include head contusions, several cuts from the glass, neck injuries and cracked ribs. The driver sustained minor injuries to the head. Neither the driver or passenger's side air bag deployed. Repairs were made to the vehicle and covered under his insurance. The failure and current mileages were under 6,400.

- Glenwood, IA, USA