Our family was traveling from Lake George New York to Boston MA on Wednesday [XXX]. As we passed another vehicle in the far left lane on [XXX] the vehicle bounced and we lost control of the backend of the vehicle and it "fish tailed" across the highway nearly causing a collision at 65 miles per hour. The anti-lock breaks were activated and we nearly collided with several cars but managed to pull into the emergency lane. The vehicle was not drivable after this incident because any pothole or bump on the highway, at speeds over 50 MPH, made the rear of the vehicle very unstable. It will skid and sway. Our vehicle is now undrivable and Ford says the only available solution is a "buy back" program and a solution will not be available until Q3 of 2025. This leaves us with a 4 year old vehicle with only 24k miles undrivable. This is not acceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chelsea, MA, USA

The contact owns a 2021 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was exhibiting symptoms of the recall. The contact stated that suspension was very soft, and the vehicle was bouncing while driving over a dip in the roadway while driving at various speeds. The contact stated that the vehicle was swaying to the right and the left and was making abnormal squeaking sounds in the rear of the vehicle. The contact stated there was no warning light illuminated. The manufacturer was made aware of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

- Punta Gorda, FL, USA

The contact owns a 2021 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 24V635000 (Engine and Engine Cooling) and 25V025000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was hydraulic fluid leaking from the vehicle near the rear struts. While driving approximately 35-45 MPH, one fluid reservoir on the driver-??s side rear strut detached from the vehicle. The contact continued to drive to an independent mechanic. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed that both rear struts were defective and needed to be replaced. The vehicle was towed to the dealer, and the contact was informed that the repair was not covered under warranty. Additionally, the parts were on backorder. The vehicle was towed to another mechanic who replaced the struts. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to request a reimbursement. The failure mileage was 40,000. VIN tool confirms parts not available.

- Center Valley, PA, USA

The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle was swerving all over the road. The vehicle was driven to the residence. The contact became aware that there was oil on the ground underneath the vehicle. The contact stated that the left rear shock absorber had no cushion or oil. The vehicle was taken to the dealer where it was diagnosed. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 25,500. VIN tool confirms parts not available.

- Woodmere, NY, USA

Both rear shocks disassembled. The external reservoir to the factory 2021 Badlands bilstein shocks fell off at or around 36,000 miles. I did not hit a particular pothole, drive off road, it-??s used for town/highway driving only, yet both external reservoir cylinders fell off at some point. These are solid cylinders that could cause damage to other vehicles. Now, my vehicle has an unsafe suspension ride, bouncy and kicks, and I-??m scheduled for out of pocket repair.

- Rome, NY, USA

Shocks blew out on the highway with 47500 miles on it.vehicle was pushed sideways when hitting bumps

- Willington, CT, USA

The contact owns a 2021 Ford Bronco. The contact stated while driving 60 MPH, the driver's side rear shock absorber became detached and struck the vehicle traveling behind. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the shock absorber had exploded causing the shock to detach from the vehicle. The vehicle was repaired, but the failure reoccurred within a year. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 44,000.

- Georgia, VT, USA

The stock bilstein shocks lost the reservoir for hydraulic fluids causing shock absorber to fail while driving. the canister simply fell off. I didn't hit anything other than normal bumps in the road. The vehicle has never been in an accident or offroad to cause the canister to fall off. Many other owners have complained on different blog sites about this same issue. This causes the vehicle to bounce uncontrollably since the shocks are rendered useless without the hydraulic canister/reservoir. Bouncing down the highway is super dangerous, and Ford didn't really seem to be worried that this is happening when I called the 800 Ford Assistance number two different times. I think a recall of these shock absorbers is required. I ended up having to pay for brand new shocks after 36,600 miles and Ford told me I had to use OEM (same bad designed shocks) to maintain my extended warranty. Please research and recall this dangerous part. Here is one forum discussing the issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Howard, OH, USA

The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle was lopsided due to the driver's side front suspension measuring $38.25 inches from the ground while the passenger's side rear suspension measured 40.5 inches from the ground. The contact was concerned that in the event of a tire blowout, the weight distribution would cause a rollover. The vehicle was taken to the dealer where it was diagnosed with a faulty suspension that needed to be replaced. The dealer informed the contact that the vehicle performed as designed per the factory package. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 9.

- Tampa, FL, USA