Some 2021 Bronco, Edge and Nautilus customers may be unable to authorize the
FordPass/LincolnWay app and the Enable Connected Services prompt is not showing in the SYNC
screen with no diagnostic trouble codes (DTC) present in the telematics control unit (TCU) or the
gateway module A (GWM). Before any repair attempts, try to authorize the vehicle via
FordPass/LincolnWay app in order to verify the customer concern is still present. If the concern is
present, make sure the GWM is at the latest software level, and then make sure the TCU is at the
latest software level. If no software updates are available, remove the TCU and GWM fuses to reset
the modules. Make sure the customer is able to authorize the vehicle from FordPass/LincolnWay to
confirm the repair. If the concern is still present, follow normal diagnostics in Workshop Manual
(WSM), Section 415-00.
