Description: My 2025 Ford Bronco suffered a catastrophic failure of both rear shock absorver external reservoirs, consistent with Recall 25S01 (NHTSA 25V025). The reservoirs detached intirely while driving out-of-state, forcing an 800-mile transit with 5 passengers on an unstable suspension. Issue: Upon presenting the vehicle to Interstate Ford, the dealer and a Ford Representative issued a formal denial of warranty coverage. They cited Claim Type 14, Condition Code 39 ("Missing Part"). Why it's a Safet Risk: Ford is using the severity of the defect - the fact that the part sepearated - as a reason to deny the repair, even though Recall 25S01 explicitly warns that the defect causes "seperation fo the external reservoir." This is a refusal to remedy a known safety defect that has already caused a hazardous driving condition.

- Berthoud, CO, USA