definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
36,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford C-Max Energi fuel system problems

fuel system problem

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2013 Ford C-Max Energi Owner Comments

problem #2

Aug 012016

C-Max Energi

  • 23,000 miles


The 120 volt, 12 amp charge cord that came with my car (Ford part no. FM58-10B706ac) is overheating creating a fire hazard. The end of the cord that plugs into the wall has melted and the plug has left burn marks on three different electrical outlets on my house where I plug the car in to charge. Photos of the melted cord and outlet burn marks are attached. There is a design flaw in that the control unit built into the cord is too heavy and pulls the prongs from the outlet and if a prong is only partially plugged into the outlet it draws more current than the cord can handle. Ford is aware of the problem and advised (Ford ev help line 1-800-392-3673) that the cord should not be left hanging in mid-air and needs to be propped up when plugged in. Those instructions are not in the owners manual or on the cord, nor were they communicated to cmax energi owners. Ford asserts that the cord is not covered by its extended 8-year, 80,000 mile warranty for electrical components for the cmax energi, so this part is now out of warranty. It is very expensive (I was quoted $975 by Ford to replace the cord). Thus it is highly likely that owners will defer replacing the cord and keep using it, because it still works even though the plug is partially melted. This cord is highly likely to result in fires and may be responsible for the two cmax energi garage fires in Florida I read about in the press last month. I am happy to provide more information if you want to contact me.

- Arlington, VA, USA

problem #1

Aug 272016

C-Max Energi

  • 49,000 miles
While driving on an interstate at night at 70mph the car turned off its propulsion system without warning. A red warning indicator came on staying stop safely now. My wife was able to pull to the side of the interstate. She turned the car off and it restarted. The next day she drove it to the supermarket. On the 2 mile drive home it stopped multiple times while the car was in motion just like it had on the interstate. This seems very similar to the problems that led to a recall on the Ford Focus electric, which was made in the same plant at the same time in 2013: insideevs.com/Ford-Focus-electric-shutdown-problems-while-driving-get-official-as-nhsta-investigates/.

- Merritt Island, FL, USA

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