fairly significant
Typical Repair Cost:
No data
Average Mileage:
7,150 miles
Total Complaints:
7 complaints

Most Common Solutions:

  1. not sure (6 reports)
  2. not fixed, only good will compensation (1 reports)
2013 Ford C-Max Hybrid fuel system problems

fuel system problem

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2013 Ford C-Max Hybrid Owner Comments

problem #7

Sep 032013

C-Max Hybrid SE 2.0L

  • Automatic transmission
  • 6,113 miles


Ford's C-Max is the worst vehicle purchase & it is grossly overpriced for the quality and comfort level of this Vehicle. Save yourself a headache and never buy a Ford Vehicle. Ken Grody Ford Customer Service Satisfaction has a lot to be desired. I have contacted them multiple times from the time I purchased Vehicle in July 2013. Salesperson Aaron led me to believe it had navigation and pointed to the My Ford Touch Sirius Package and during test drive linked his phone and used navigation. I found out later it was missing chip and that package was not navigation. The service and extended warranty contract was misrepresented. At time of contract signing I was not taken into finance office, it was done at sales person cubicle where both Sales manager Ramon Gitesatani and car salesman Aaron spoke of the features of vehicle and warranty while I was trying to sign and go over paperwork. Some was not completed. (Warranty) and then I did not receive my paperwork until January 2, 2015. I have had vehicle in 6 times to dealership for My Ford Touch recalls and have another Safety recall that needs to be taken care of. Ford quality and craftsmanship and standing behind products are not good at all! The Driver side door molding sticks and molding comes out when trying to open door. Service department wants to charge 800.00 to replace molding. I was charged 55.00 to cut and screw which was ineffective. Hatchback door handle coming off will not warranty. The Service contract only included 6 oil changes for 1450.00 no alignments or anything else which is outrageous by any standards. Extended warranty was misrepresented. I Purchased Tires from dealership for 700.00 and 1 year later they don't even cover Road Hazard. I ended up purchasing 2 new tires from Costco and they will cover Road hazard and fix flat for no charge. My first time after purchase that I contacted with issues was September 2013 with no one returning any calls or emails. I went into dealership in December 2013 wanting out of Vehicle. Ramon the Sales Manager was rude and would not help unless I came out of pocket with more money. I have contacted numerous attorneys and was advised to go to small claims with Ford over MPG issues which I did. However, the agent for service for dealership never showed up and could not serve so dealership part of lawsuit was dismissed without prejudice. I am having to refile although I have a letter stating they would refund my service contract by Attorney. I have been getting the runaround from Ford for months that have turned into years as I struggle with the issues this car has had. And the amount of time that it has cost me to fight over it. I cannot believe Anyone would want to purchase a vehicle from this company if this is the customer service and support that they offer. Ford is in Breach of contract I do not think I owe another penny with what was advertised and what I agreed on per contract. I am completely disgusted and am not happy at all that my mother is having to get the brunt of this deal. I will make sure that I let everyone know my experience with Ford and Ken Grody.

- ginadca, Lake Elsinore, CA, US

problem #6

Oct 282012

C-Max Hybrid SEL 2.0L

  • CVT transmission
  • 35,500 miles

Selling point from Ford was vehicle gets 47mpg, now that figure has been updated to 40mpg actual. I don't see any point of keeping the vehicle because I could have chosen to get the Prius which maintains the 50mpg. Nice that Ford refunded some dough for the stated mpg difference but that does not reduce the monthly payment that I have to pay.

Now looking for a way to trade vehicle.

- roadwarrior69, Lynnwood, WA, US

problem #5

Jun 242014

C-Max Hybrid SEL

  • CVT transmission
  • 3,305 miles

I bought my C-Max Hybrid near the end of January, 2014. I knew the MPG had been lowered from 47 to 42, and found out later prior owners had been compensated with cash. I was trading up from my Prius for a little more size, and lots more features. I keep a spreadsheet of MPG for a tank, and cumulative MPG since purchase. My last fill-up was on 6/4/2016 with 3305 miles. The cumulative MPG was 36.9.

My biggest disappointment with this MPG issue is the highway MPG. We are planning on driving to Florida next month, and I have a tough choice to make. Cruise down at highway speeds (70-75) and get closer to 28-30 mpg, or drop my max speed to 65 and get 32-35 MPG. Highway driving was never an issue with the Prius.

When I was choosing my next car, I looked at the Prius, C-Max Hybrid and Energi, and the new Subaru Hybrid. I eliminated the Subaru because their advertised MPG was 32. I eliminated the Prius because I was ready for a change. I had to eliminate the Energi because my local dealer couldn't sell me one (they didn't have a charging station at the dealership), and the closest dealer that could sell the Energi was adding an additional $1000 for "Transportation". Knowing what I know now about these cars, I would take a harder look at the Prius and C-Max Energi.

- Ed N., Bentonville, AR, US

problem #4

Dec 122012

C-Max Hybrid SE 2.0L Atk

  • CVT transmission
  • 2,020 miles


I really love the car. Lots of power. When I drive it really easy and not accelerate barely at all I get good mileage. But even going really easy I only average 35.3 MPG. I live in Florida where it is very flat so hills are not an issue. The only way to get good mileage is to set the cruise control and stay well below 60 mph.

Ford needs to stop making these high mileage claims and compensate the owners for the lost mileage in this $26,000 car I purchased.

- David K., Sunrise, FL, US

problem #3

Oct 152012

C-Max Hybrid LES 2.0L

  • CVT transmission
  • 650 miles

Well, I traded in a 2010 Golf TDI. I thought the C-max would be better for MPG and Power. This is how the car is advertised. The C-Max Hybrid does keep track of your total mileage and displays it when you shut off the vehicle. My breaking score is 94%.

No matter what I do to try to improve the mileage, it still results in an overall average of 35.3, give or take a few tenths. If I am on a flat long stretch, going 55, I can get 38.5? My TDI performed much better on the highway and just below the C-max in the city. I shelled out 35K for the C-Max Hybrid and I purchased it exclusively for the mileage and low environmental impact? I've been duped.

- lanthony2848, Page, AZ, US

problem #2

Nov 282012

C-Max Hybrid SEL

  • Automatic transmission
  • 250 miles

I bought this car for the expected fuel mileage to be 47 mpg. Not 32.9 mpg And another thing the clock wont keep time one day it may work or maybe be off 4 or 5 hours.If there is a class action suit going on about this mpg thing ,then i want in. If you know of one please e-mail @ hight@airmail.net

pissed off in texas:


- ronnietedford, Giddings, TX, US

problem #1

Dec 312012

C-Max Hybrid SE 3.2L

  • Automatic transmission
  • 2,000 miles

No one should buy a C-Max based on the hope of getting anywhere near the advertised mileage. The advertising says "47 mpg City/Hwy" and we have consistently averaged 30-32 mpg; that's a third off the mark. It's a nice looking car. It rides nice. But I can't enjoy driving it because I am always feathering the gas pedal to try and eek some extra mileage out of it. The mileage rating has no correlation to real world driving AT ALL! Two months before I bought the C-Max I bought a Focus which you can dirve like a real car and it gets better mileage than the C-Max and cost several thousand dollars less. CAVEAT EMPTOR on this one folks... BEWARE!

- Cere M., Angleton, TX, US

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