This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Ford Contour. The contact purchased brakesafe front disc pads for the vehicle. Approximately 30 miles later, a grinding and rattling noise was heard and an outer lining on the padding fell off. The contact took the vehicle to the mechanic and was informed that the pads were defective. He purchased new pads, which he felt worked as they should have. He attempted to call the auto parts store from where he purchased the defective pads, but they would not assist. He also called the corporate office and received no assistance. The contact filed complaints with the federal trade commission and Ohio attorney general. The serial number and part number were unknown. The current mileage was 135,000 and failure mileage was 134,970. Updated 06/25/08. The consumer stated passenger side caliper was warped and the rotor was damaged. Updated 06/25/08
My compliant is that I was backing my car up and the front brakes locked up specifically the right front. The car would not move. You could smell burning and see smoke from the right front wheel. I had to have the car towed to my mechanic. After extensive work on the car we found out that the brake caliper piston would not retract into the caliper, after the mechanic reassembled the car, he found out the right caliper would not bleed out, after extensive testing the conclusion was reached no fluid would come out of the port on the hydraulic control unit to that wheel. Replacement of the hcu and module assembly was necessary. My car was towed to the mechanics on 2-06-2003 and was finally finished on 2-20-2003. The delay in getting the car finished was because it was the Contour svt model 1998, changes in the brake parts had been made and were not easy to obtain. The Ford dealer did not have the parts needed to complete the job they had to be ordered. I have all the parts that were pulled off the car. Also letter from my mechanic.
- Hooper, UT, USA
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- Hamilton, OH, USA