This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The consumer could hear the radiator coming on/over and over again. Previously it overheated in June 2004. When the consumer took vehicle to dealer for repairs they changed the thermostat, added more water to the radiator, and something else in the transmission area. When the consumer picked up the vehicle the problem recurred. Afterwards, there was a rattling noise coming from the dashboard. They told her that it was due to a bracket that broke.. dealer replaced the radio. The consumer stated that the air conditioner was no longer working properly since they replaced the radio. Also, the dashboard was loosening and there were wires showing. The front driver's side window knob came off. These were the only known problems with the vehicle at this time. There had been no accidents concerning these issues.
I recently became aware of a recall that occurred in 2001 on 1995-1999 Ford Contour, Mercury Mystique, and Cougar. The dashboard in my 1999 Ford Contour is tearing and a friend of mine told me there was a recall on it. So I decided to check the recall information on NHTSA's website. Instead I found other disturbing information. According to a report listed, the blower switch / resistor overheats and starts or could start a fire. It also states that "failure of the blower switch causes loss of one or more blower speeds". however, I was never notified about neither recall. In July 2003, I had to have my 1999 Ford Contour (bought brand new) repaired because my A/C stopped working. The repairs involved the wiring in the fuse panel (repaired) and the blower / resistor was replaced. The cost: $60 (technician hooked car to a machine to diagnose check engine light staying on, parts & labor) and $187.40 (A/C problem, part $7.40 and labor $180). I was never informed by the service department (local Ford dealership) that there had even been a recall. Will I be reimbursed for this mishap?
Consumer stated dashboard was lifting, and defogger did not work. There was a recall regarding this issue. However, there was no recall information in the system. Consumer was told that a letter was sent to her two years ago.
I have normal use on my car and on July 26, 2004 my air bag light and the emergency brake light came on. I read my owner's guide to see what the problem could be and it stated that if theses problems was to occur that I need it to be service by a qualified technician. I brought my vehicle in on July 27, 2004 to get it serviced. I informed Ford that I smelled a wire burning, and that I saw a little puff of smoke on July 26, 2004 that came from under my dash board. I was informed my the Ford dealership that they did 3 diagnostic test on it and they still could not figure out what the problem is with the airbag system. This is a safety problem that could have ended up deadly if I was to get into an accident because of the malfunctions in the car. As far as what is being done is beyond me because they still cannot figure out what the problem is, and what parts are going to be needed for the repairs on my car. I would like to matter to be investigated immediately before someone get hurt, and they don't have their air bag system nor emergency brake light system working.
I own a 1999'Contour the dashboard has curled up at the vent area near window. Have contacted Ford Motor Co. And they refused to do anything about issue. I have contacted previous owners and they knew nothing of the customer satisfaction program provided by Ford. Ford tells me it was a time is of the essence type of thing. But I see that they have only tried to avoid taking responsibility for a faulty product. I will seriously consider never purchasing another Ford. This has been my 4th Ford that I have owned and it saddens me to see the poor response from Ford about a potentially hazardous problem.
- Milwaukie, OR, USA
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A recall was issued for the dashboard buckling. However, the problem recurred. Consumer contacted the manufacturer and dealer, and their response was sorry, there was nothing they could do.
Our car has had problems since day one we have 2 different emblams on the fenders, window fell out, speakers busted, carpet ruined by leaks, fan switch only works on high setting, instrument panel smoked up as if burning, hood doesn't meet up with cowl, trunk stays soaked, and there are numerous other problems all happened within six months of original purchase.
Said car had defects almost as soon as we purchased it, we noticed it had 2 different emblams on the fenders and they had to run the VIN# so they could find out which it was. The car started leaking within 6 months of purchase, they worked on it 3 times to no prevail(still leaks) the dash has bowed up at the windshield and at the panel behind the steering wheel, instrument panel has smoked up, heater switch only works on high setting, pass. Side front window fell out of door track while going down the highway, speaker busted, carpet ruined because of leaks. Blancetts had all of these parts ordered for over 6 months and they still did not get all of them in, an D Ford Motor Company has closed them down. I don't know the specifics of the reasons for closing them, but they had trouble once or twice with getting cars and trucks with mileage rollback problems.
A D V E R T I S E M E N T S
- Vista, CA, USA