hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
69,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford E-350 drivetrain problems

drivetrain problem

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2012 Ford E-350 Owner Comments

problem #1

Jul 282014

E-350 8-cyl

  • 69,750 miles


2012 E350 Ford with 69 K miles and before I reached 70 K miles the transmission froze up. The forward planetary assembly bearing failed. This is covered under Ford"S customer satisfaction program 12N04. I being the 3rd owner, I did not know of this Ford program when the trans failed. The trans failed block from community transmissions in bellflower, I drove in and had the repair work done. Total $2012.70. No problems with them. I never received the Ford customer satisfaction letter. I called Ford in detroit and they first said I would be covered. I was instructed to take the repair bill and old parts to caruso Ford as they have to file a claim for me. After waiting a month, I called Ford detroit again and found out that caruso Ford said that I am not covered. I spoke with richard who is my service writer at caruso Ford, long beach. First, he said I was not covered because I do not meet the time and mileage limits in the letter. I pointed out that my Ford does meet the 6 year and 150 K limits in the letter. Then richard said I had the repair done on a Monday and all Ford dealers are open on Monday and I could have had the repair done for free at a Ford dealer. Richard then said that Ford detroit said that I am not covered. Passing the buck! I asked to speak with the caruso Ford service manager, and was told he would call me. I never got a call from him. I call Ford detroit again and asked to speak with a supervisor, I was told supervisor robert would call me. I never got a call from him. The Ford satisfaction letter states that ?if you have paid to have this service done before the date of this letter, then you maybe eligible for a refund." I received no letter. I did not know about the customer satisfaction letter until after I had the repair work done. I feel that Ford is not living up to the intent of their letter.

- Torrance , CA, USA

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