This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In Jan 2024 my car started running rough. In Feb 2024 I was mailed the 23V-905 recall notice. Late Feb I had the oil changed in my car. This didn't help the rough running. Mar 4 2024 a warning came on indicating "low engine oil pressure". I took it back to the oil change shop, who looked at everything, showed me it had a safe oil level...it was not dripping oil on my driveway. I was then told about the recall notice and to have it diagnosed at a dealership. Every dealer I called advised it an advance notice only, it's okay to drive my car, until parts are available - In July. I called Ford who gave me a service ticket CAS48387851. My dealership did a diagnosis and said there is metal in the oil with coes P0012, Intake camshaft position timing over re-tarded P0014, low or contaminated oil P0299, Turbo under boost condition P0303, cylinder 3 misfire detected P0316, Engine misfire Detected on start up P0340, camshaft position sensor A circuit P0344." They said I need my engine replaced for $7266.XX - and that this isn't recall related. I need NHTSA to upgrade the Ford recall to expedite repairs. There are many people without use of their vehicles, still making payments, and no replacement car due to Ford's inadequate response to a problem known since Feb 2022 when Critical Concern Reviewed the oil pump issue. Thank you
My engine had blown under warranty. They had replaced the engine, which took two weeks once I got my car back, about a week or two later, check engine, lights and warnings pops back on. I return to Ford to assess the problem and they reassured me that the warnings were just because they replaced the engine and they should disappear shortly. Two weeks have gone by and the warnings were still there and my car had started driving awkwardly again. I returned to forward to get my car, repaired under warranty and receive a loaner vehicle to remain doing my every day job with. They did not have any loaner cars and did not have availability to work on my vehicle for three months. They called me with availability. My warranty was up and they were unable to fix my engine since I have lost the house I was living in. Became homeless. And now I-??ve got myself back in a house and working to get my car repaired. This is caused a lot of damage for me and my family as we have still been unable to get the car repaired and it has been almost 4 years since I took my car into ford for the repair. Now that it is recalled, they still do not have a solution, and they will not allow me to return the car to them for a loaner car until they do fix the vehicle.
Known Ford recall for 2nd quarter fix planned. My vehicle is broken down now due to issue and Ford not willing to assist with fix due to no plan yet? Engine oil pump and drive belt faulty causing oil pressure to drop and undriveable vehicle due to this issue.
My vehicle stopped accelerating in the middle of the road in traffic & completely shutdown...it would not crank & I couldn't get it out of the road...the check engine light & auto start button started to flash really fast & then the low oil pressure message came
wife was driving in rush hour traffic about 8am, noticed the warning light low engine oil pressure light on the dash, from the left lane she made her way to the right of the 4 lane highway to the breakdown lane due, to the traffic it took her a couple of mins to make it to the right at which time the car stopped running.car, it was towed. to a ford dealership in Lees Summit missouri it appears that the oil pump failed, the car is at that dealership for inspection.the wife's safety was put at risk due to this oil pump failure in rush hour traffic the dealership has stated that the engine is locked up we have a extended warranty with fidelity warranty services, inc and someone from there has to inspect the motor first before the ford dealer can made any repairs Bob Sight ford is the dealership in Lees Summit MO, there was no advance warning of the problem until the warning light came
- Humansville, MO, USA
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Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.
Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.
In June of 2023, engine oil light came on the dash stating low oil pressure, car began to shake really bad. Prior to thatI also was at a stop sign when vehicle shut off on me and had to coast into a gas station with a long line of traffic behind me. Called Ford and filed a complaint. I also called the local Ford dealer when my car didn't want to start anymore and they told me they wouldn't even touch and it would cost them yo to $19,000 for a new motor. Take in mind more than what the car is worth. I was out a vehicle for 7 months and have spent over $4000 to fix andits still not running right. I still lose power and can only 60mph on the highway and car is still shaking.
Vehicle was seemingly losing power speedometer was registering 70 on the highway but car was Not doing that. Also, there were no warning lights or any indicators of a problem inside or outside of the vehicle. Immediately pulled over to wait for tow truck that never showed and vehicle was driven to and dropped off at nearest Ford dealership. (Which was literally right across the street ) Immediately upon drop off service advisor said they already had several other of the same vehicles in the shop and it was probably the drive/tensioner belt this was back on the FIRST CONTACT on [XXX]. After being torn down for multiple insurance inspections the dealer confirmed & advised the failure of this belt subsequently blew the engine & since the engine was then blow there is NO remedy other than a replacement engine (even though even the dealership confirmed verbally & via email my vehicle was fully operational at drop off so I believe they blew my engine while in their care). My extended warranty holds me accountable for the initial cause of failure being the tensioner belt (which Ford is now issuing a recall on) and will only offer a betterment towards the replacement engine. Ford has yet to take accountability for anything as they still want me to pay out the remaining balance on the engine (approx 3800) and have The warranty company pay about 3600 for something that Ford should now be taking fault for since it-??s a manufacturing issue. Which is now blatantly obvious with the recall. How dangerous it was at a low speed on a Texas highway! We could of been hit or worse! It is now the end of January and they still have my car neither co has helped with a rental in the last 6 months AND Ford now wants me to call the insurance co yet again so they can be paid. Icing on the cake is Ford has reassured me even with a new engine this problem will inevitably happen AGAIN! Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2018 Ford EcoSport. The contact stated while driving at unknown speeds for several hours, the vehicle lost acceleration. The driver was able to coast off the freeway. The oil warning light was flashing. The vehicle was taken to an independent mechanic, who advised that the cam shaft position sensor needed to be replaced. The computer failed to communicate properly with the vehicle. The vehicle failed to restart. The vehicle was towed to the residence. The contact called several unknown local dealers, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 99,300.
I was driving our 2018 Ford Ecosport at highway speed when the "low oil pressure" dashbord light came on. Within a minute or so, the engine stopped and I steered my vehicle to the side of the road. I was unable to restart the engine and had to have it towed to a Ford dealership. After the dealership ran a diagnistic on my vehicle, I was told that the oil pump had failed and that the engine siezed up.
Oil pump belt failed and caused engine to be bad, per independent service center. I have copy of the invoice, but it would not let me upload. Car drove like normal, then one day got in the car and "engine oil pressure low" message came on and the check engine light came on. Drove a couple blocks to get gas, car broke down on the way back from gas station (less than half a mile) all warning lights on dash came on and engine shut off. Towed to repair shop, estimated repair cost (engine ruined) is $6,419
While driving on the interstate going 70mph, my Ford EcoSport's Engine oil pump light illuminated. Shortly after, the car began to slow down even though I was attempting to accelerate. This put me at a safety danger due to being in front of another vehicle who was also going around the same speed as I was. I was fortunate enough to be able to get off the road without getting in danger. When taken to Ford, they indicated that there was an issue with the motor and that it would need to be replaced.
Car went into limp mode then shut off while driving. Towed to mechanic, who tried to fix the codes that popped up. After fixing the codes, still didn-??t turn on. Towed it to ford, it-??s still there. They have told me it-??s the oil pump and that it fell off. They have also said it just happens with these cars. They are waiting on one last test to confirm, but have told me I need a new engine, and there was nothing I could do to prevent this, that I was lucky to get to 72k miles, as other cars oil pumps fell off at 50k.
While driving, a warning came on my dashboard that I was unfamiliar with as it had never come up before. It informed me my oil pressure was low. I called someone familiar with cars and they told me I may need an oil change. As there were no gas stations near where I exited, I continued to my destination another ten minutes from when the warning came on during which my car began making a rattling/grinding sound. Additionally, my became nearly impossible to accelerate and took about 30 seconds longer than it usually would to reach a specific speed. I parked, and when someone arrived with oil for me, we discovered the oil level was not low based on the dip stick nor was it leaking. This is when we began to suspect that the oil pump had failed. Upon further investigation, this seems to be a common issue with my type of car as there is a current investigation through this organization into 2018 Ford EcoSports and oil pump failure. In order to prevent further damage, I had it towed to my local Ford dealer who inspected my car and informed me my car had experienced catastrophic engine failure and it would cost $7,000 to replace. My car only has 58,000 miles on it.
October 10, 2023, vehicle was taking to dealership for oil leaks and check engine light. After inspection, the Mechanic replaced valve cover gaskets, new valve cover, injection o-rings, that was for oil leaks. Check engine light was for VMV valve, thermostat. Dealer had it for 4 days, mileage at 62,043. November 22, 2023, my elderly mom who I bought this car for was driving on a highway, lost complete engine while driving, completely stopped in the middle of the highway, the car is not drivable and suddenly stopped with no engine response to even drive it to the side. ON A HIGHWAY. She had to get people to push her off to the side of the road. Towed the vehicle to the dealer. The car has 63,265 miles and the mechanic has confirmed that the engine is completely defective due to no oil pressure in the car, oil pump wasn't working, so no oil in engine due to the belt breaking inside of the engine. Submitted for replacement of engine, is approved however there is a back order on the engine so we don't know when she will have it repaired. She has no other car. The engine lights came on only when the engine failed. I have read several complaints about the same problem with this car. This car is a danger to my elderly mother which cannot be reliable for her. Ford must repair this defective belt issue with a chain or something where the belt should last longer than 65,000 miles. This is a consumer problem as well, we cannot afford another engine replacement in 2 years after the warranty expires. The engine in this car is not reliable nor made well. We need Ford to address this as soon as possible and make this right to me the consumer in which I paid full price for this car and it is paid off!
I was on the way home from work when out of no where the engine light and a indicator saying low engine oil pressure came on I totally lost power driving on a highway and the car came to a stop. Mechanic told me it was the oil belt tensioner caused the engine failure and now i have to pay 4000 dollars on top of my monthly car and insurance company for a vehicle that just quite on me.
This has been nothing but a burden with this car. The engine has failed multiple times it has been taken to Ford and was fixed many times. It is available to be looked at anytime. It can't be driven, it has been parked in my drive for months now. The engine has failed on me multiple times while driving and put me and my family at risk of injury. This engine failure has caused me to rely on other people for transportation to work and other medical appointments. This vehicle has also had to be towed multiple times and pushed to a safe location due to the engine failing and causing my car from going top speed to 20mph on the highway. No warning lamps were given to me and this vehicle has been inspected and taken to Ford multiple times to be looked at and inspected. Documentation can be provided with all of my vehicles problems from alerts on the app, emails, paperwork from the dealership.. etc. I drive over an hour to and from work, it has been such an inconvenience to have to drive my husband's car which isn't the most reliable and having a vehicle I have to pay on but cannot drive is really stressful an pointless since it's just sitting and collecting dust with no help. I have reached out for help with this and no one I mean no one has helped at all. Ford has brushed this aside and left me with this burden. I also filed with the Ohio attorney general office and they couldnt help me.
I bought my 2018 firs eco sport 3 months ago. Right after my 3rd car payment, the low oil pressure light came on. Took pictures of the dipstick, oil was good! Just had it changed, with receipt, 90% life left. Made it to miles down the road car made a little noise and stalled and would not start. Ford dealer had it Wednesday evening and on Monday they still have not touched my car! 202 complaints on this issues !
Driving down road way approx 35-40 mph, speedometer went up to 50mph, down to 30mph, engine was shaking and sounded like a lawn mower, then all the dash lights came on, oil pressure, change oil, check engine, ABS, all lights, car died and will not start.
A D V E R T I S E M E N T S
- Lubbock, TX, USA