This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle is currently under recall number Manufacturer Recall Number 23S64 and NHTSA Recall Number 23V905. This recall has caused the engine to seize up. The dealership I bought it from will not help with the recall and states that I could pay to have the engine replaced myself for $6000. The dealership acknowledges there is a recall on my car, they are having trouble getting the parts, but will not provide me with a loaner car until the parts arrive, and tried to pressure me into paying for a replacement engine out of pocket. They also charged me $138.99 to look at car and determine it is part of the recall. I had to pay to have it towed back to my house due to their inadequate service and non-help in this recall situation.
I've just purchased the above-noted vehicle. It will be registered and titled to me within the next two weeks. The recall details note that the defect could result in engine seizure. When I reported this to my local Ford dealer (Team Ford, Las Vegas, NV, 2-19-2024) they could not tell me when replacement parts would be received to remedy the problem. Furthermore, any associated expenses would be my responsibility. I am seeking some acknowledgement of my complaint to avoid the possible expenses on my behalf.
The low engine oil light came on at around 73000 miles and the turbo stopped working, I was only able to go up a hill at 10 miles per hour, I was able to get my car to a safe spot but the car is undrivable now due to the oil pump and the turbo boost going out.
I was losing oil quickly. One Ford dealership said there was a leak in my engine. 2 other Ford dealerships couldn't find said leak. On [XXX] I was taking my car in for an oil change when about 8 miles out my brakes stopped working. Per Jennifer Wilkes at Ford this was the issue "Good afternoon, I had to submit a claim to replace the long block of the motor as well as the turbo assembly and the vacuum brake booster. They are all bad and need to be replaced. I submitted a claim today to Ford for the repairs with your extended warranty. I am holding for approval at this time Allan Vigil Ford Lincoln" Per this recall, I should not have been charged for this repair. This was all related to the recall and I was charged $200 after my warranty. Please refund me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Air duct tube was broken when driving on interstate 94 east. stepping on gas pedal there was a buuuuuuzzzzzzzzzzzzzzzz noise. Also, the check engine light is always on, a mechanic said that the PCM programming is mis-communicating.
- Berrien Springs, MI, USA
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Related to Safety Recall Notice 23S64/NHTSA Recall 23V905 On May 2, 2021, I was driving in cruise control and noticed that the car was struggling to maintain speed. After maybe 10 minutes or so of driving the car a warning light came on that I did not recognize. I pulled over and researched online to see what it could indicate. It said it was for oil pressure. I was maybe 20 miles from a town on a Sunday afternoon, so I drove it to the next town. Sometimes the warning light would flash and sometimes it would stay off for a time. In the town I bought a quart of oil, thinking that maybe the oil was low. It then started fine and drove normally for about 15 miles (I was about 15 miles from home by then) and then the oil pressure light came back on. I was able to drive the car home. When I turned the car on in the morning, the oil pressure light came on immediately, so I had the vehicle towed to the dealership. The repair report shows "Engine oil pump drive belt tensioner defective." There was damage to the engine, so they had to replace the engine, which cost me $6101.61 minus the cost of a rental car while the vehicle was being repaired. I received the safety recall notice in the mail today.
wife was driving in rush hour traffic about 8am, noticed the warning light low engine oil pressure light on the dash, from the left lane she made her way to the right of the 4 lane highway to the breakdown lane due, to the traffic it took her a couple of mins to make it to the right at which time the car stopped running.car, it was towed. to a ford dealership in Lees Summit missouri it appears that the oil pump failed, the car is at that dealership for inspection.the wife's safety was put at risk due to this oil pump failure in rush hour traffic the dealership has stated that the engine is locked up we have a extended warranty with fidelity warranty services, inc and someone from there has to inspect the motor first before the ford dealer can made any repairs Bob Sight ford is the dealership in Lees Summit MO, there was no advance warning of the problem until the warning light came
The contact owns a 2018 Ford EcoSport. The contact stated while driving 35 MPH, the low oil pressure warning light illuminated, and the vehicle began shaking violently. The vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was repaired. On another occasion, the contact stated that when the vehicle was started, the check engine warning light illuminated. The vehicle was taken to an independent mechanic on over 10 occasions where the check engine warning light was cleared without addressing the failure. The vehicle was not repaired. Additionally, the contact stated the while driving at 70 MPH, the vehicle lost motive power and failed to exceed 40 MPH. The contact continued to drive with the hazard light on and the vehicle was taken to a dealer where it was diagnosed that an unidentified component was cracked and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
The contact owns a 2018 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the oil pressure pump warning light illuminated. The contact drove the vehicle to the independent mechanic where the vehicle was diagnosed with failed cylinders. The vehicle was driven to the residence. The contact stated that when the vehicle was started the following day, the vehicle independently turned off. The contact was unable to restart the vehicle. The vehicle was towed to the dealer where the vehicle was diagnosed with a failed engine. The vehicle was not repaired. The contact was informed that the parts were not available. The manufacturer was made aware of the failure. The failure mileage was approximately 71,600.
The engine oils drive belt tensioner failed, I took it to dealer to have it diagnosed. This can result into a crash with my two children whom I always have in the car with me and hurting not only them but other drivers around me. The problem has been diagnosed by the dealer where I have always took it since I got it brand new 0 miles from dealership. I heard a very loose rattle loud noise from the vehicle Saturday and my car started to drive funny and took it straight to the dealership and has been there since. They said they are unable to fix this recall right now.
Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.
The engine oils drive belt tensioner failed, I took it to dealer to have it diagnosed. This can result into a crash with my two children whom I always have in the car with me and hurting not only them but other drivers around me. The problem has been diagnosed by the dealer where I have always took it since I got it brand new 0 miles from dealership. I heard a very loose rattle loud noise from the vehicle Saturday and my car started to drive funny and took it straight to the dealership and has been there since. They said they are unable to fix this recall right now.
Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.
I bought this car 6 months ago and on December 13 While my daughter driving the car suddenli Low oil engine pressure popped on and strange noise came from the car. She stopped the car and towed the car to the dealership. They informed us to pay $1025 to open the engine for the diagnose and we had to agreed they told us once they pulled down the engine oil pan they found plastic and metal pieces. they first thought this was the timing belt tensioner that had come apart. later learned that it was the oil pump tensioner that gave out causing belt to come apart. The small pieces of belt clogged the oil pick up and starved the engine of oil. They told me my extended warranty doesn't cover the charges that I owe which is $1025 plus tax and replacement cost $7500. I bought this car for my daughter with loan amount of $13,000 and this mechanical issue happened and cost us around $10,000 which is we cannot afford this. Thank you.
The first and last time I drove my vehicle with this issue was [XXX]. I was driving over the pass in WA state and all sides of me were semi's and other vehicles going over the pass. I had a warning message stating I had low oil pressure and to pull over asap. I came to a stop when I could and stopped the car and while I was waiting for the tow truck, I looked up possible issues on my phone and everything I found was very disturbing and accurate. I tried to get an appt. the same day this happened but none of the dealerships close to my hoe had any openings. In order to have AAA pay for the tow, I had to have it towed to a dealership or a certified mechanic on the AAA list. I was over 100 miles from home but I was able to get it towed to a certified mechanic that day. That day was the last time I drove my car. I've tried to get an appt. at a local Ford dealers but nobody returns my calls. They will have to have my car towed to their dealership because it does not run also. The mechanic that did the diagnostic the next day determined the engine had been affected by what he felt was the failure of the oil pump. I submitted a complaint when it happened and was notified of the recall that has since been issued. In my opinion, that recall is more geared to the cars that have not had engine failure yet. It really doesn't address the cars that the engine has already failed due to the oil pump failure. Because this problem is not specifically being addressed on the recall, they will use that as an excuse to not help me at all. Getting the parts they suggest in the recall won't help me with a dead motor. There has to be other alternatives listed in order for me to get help from Ford. They are in total denial as are the dealerships. I don't want to wait until Quarter 2 for the parts when that won't help me at all. I'm getting tired of the runaround and there should be better accountability by ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Started sounding like a rattle, or vibration, then started getting louder, over next few weeks got louder until it got to the point of sounding like a race car, or one of those kids with the modified exhaust. Today looked under the car and saw a pipe hanging, googled and found hundreds of people with the 2018 with the same issue. Ford dealership I bought it from wanted over $150 to -?? diagnose -?? the issue. When you can clearly see the pipe hanging. And obviously from all the other claims of 2018 flex pipe separating issues. Tried to trade in the car as is and was told by the same dealership that it would cost over $1000 in parts alone. I was so upset knowing I would owe more on the car then the trade in willing to give me I went home and searched the part. On the high end of pricing it was $120. So I decided I needed to write this because clearly Ford knows there is a problem and they are taking advantage of it.
Oil pump belt tensioner arm is fractured on my 2018 Ford EcoSport and my engine failed as of January 8th 2024. The oil pressure warning light is on as well as the check engine light. I have had this issue inspected and there is a recall for this problem, but parts are not expected to be ready until the 2nd quarter of the year! I am currently unable to drive my vehicle, and anywhere i need to take it has to be towed. Ive spoken with several Ford dealerships as well as Ford customer service, and all of them said they would not offer me a loaner vehicle in the meantime! I have asked for them to temporarily fix the issue by for now putting in the original part just to get me by, but I was told it could cost upwards of $3000 and I likely would not be refunded, because technically the recall is just an advanced notice! I am now going to be paying on a vehicle that i cannot drive or get fixed until April-June and I've been declined getting a loaner vehicle because it is simply not part of the recall. My only current option is to continue paying on this car, but to not drive it until it gets fixed 2-5 months from now.
In June of 2023, engine oil light came on the dash stating low oil pressure, car began to shake really bad. Prior to thatI also was at a stop sign when vehicle shut off on me and had to coast into a gas station with a long line of traffic behind me. Called Ford and filed a complaint. I also called the local Ford dealer when my car didn't want to start anymore and they told me they wouldn't even touch and it would cost them yo to $19,000 for a new motor. Take in mind more than what the car is worth. I was out a vehicle for 7 months and have spent over $4000 to fix andits still not running right. I still lose power and can only 60mph on the highway and car is still shaking.
A D V E R T I S E M E N T S
- Aydlett, NC, USA