This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
UNKNOWN I was taking my car in for an oil change and to ask about the recall when it died in the middle of a very busy intersection at a red light. Right before the car died the engine light, oil light, and battery light all flashed and dinged. I got towed to ford. NOW HERES THE KICKER they said the problems my car is having is 100% due to the recall as my oil pump was failing, BUT because my engine wasnt getting enough oil it possibly shot my engine. So they told me since the recall was so new and not "official" yet that i had one of two options. 1) leave my car there for god knows how long until the recal is "official" which could take a year 2) pay a ball park of 8000$ to just replace my engine now and have my car back in a few weeks. Now i dont know about you. But i dont have 8000$ just in my back pocket. So as a one car family household we are now without a car. BUT I was also told that if the recall doesn't cover my engine damage or any other damage that these failing parts THAT MY CAR NEEDS TO FUNCTION i have to pay for everything out of pocket. Honestly i am devastated and dont understand how a recall for something so major and important for the car to function isnt being handled more quickly. And the longer you run your car "because the recall said its fine" the more you are damaging your engine. I am out of a vehicle that nothing can be done about as well as i will never have 8000$ to just spare...
In June 2023 I got into a rear end accident with another vehicle. On my way to work. It was an accident where my brakes failed to stop my car. It was the weirdest accident, because I actually saw myself going into the back of the car in front of me but it was like my car failed to stop. I told Geico that my foot went through the break. And I have pictures of where my break pedal, broken half. The dealership had my car for close to two months and they never fixed it. They ignored my calls. I ended up going to the dealership and picking up my car. They gave excuse after excuse, and they never returned my calls. I took it to a local place to have my car fixed. The brake pedal is still half of what it used to be. I have an engine leak and when I saw the email about the recall on Ford Ecosports for brake problems and engine leaks, I knew that this was the exact issues with my car and issues that my dealership was trying to avoid
I bought this car 6 months ago and on December 13 While my daughter driving the car suddenli Low oil engine pressure popped on and strange noise came from the car. She stopped the car and towed the car to the dealership. They informed us to pay $1025 to open the engine for the diagnose and we had to agreed they told us once they pulled down the engine oil pan they found plastic and metal pieces. they first thought this was the timing belt tensioner that had come apart. later learned that it was the oil pump tensioner that gave out causing belt to come apart. The small pieces of belt clogged the oil pick up and starved the engine of oil. They told me my extended warranty doesn't cover the charges that I owe which is $1025 plus tax and replacement cost $7500. I bought this car for my daughter with loan amount of $13,000 and this mechanical issue happened and cost us around $10,000 which is we cannot afford this. Thank you.
Vehicle was seemingly losing power speedometer was registering 70 on the highway but car was Not doing that. Also, there were no warning lights or any indicators of a problem inside or outside of the vehicle. Immediately pulled over to wait for tow truck that never showed and vehicle was driven to and dropped off at nearest Ford dealership. (Which was literally right across the street ) Immediately upon drop off service advisor said they already had several other of the same vehicles in the shop and it was probably the drive/tensioner belt this was back on the FIRST CONTACT on [XXX]. After being torn down for multiple insurance inspections the dealer confirmed & advised the failure of this belt subsequently blew the engine & since the engine was then blow there is NO remedy other than a replacement engine (even though even the dealership confirmed verbally & via email my vehicle was fully operational at drop off so I believe they blew my engine while in their care). My extended warranty holds me accountable for the initial cause of failure being the tensioner belt (which Ford is now issuing a recall on) and will only offer a betterment towards the replacement engine. Ford has yet to take accountability for anything as they still want me to pay out the remaining balance on the engine (approx 3800) and have The warranty company pay about 3600 for something that Ford should now be taking fault for since it-??s a manufacturing issue. Which is now blatantly obvious with the recall. How dangerous it was at a low speed on a Texas highway! We could of been hit or worse! It is now the end of January and they still have my car neither co has helped with a rental in the last 6 months AND Ford now wants me to call the insurance co yet again so they can be paid. Icing on the cake is Ford has reassured me even with a new engine this problem will inevitably happen AGAIN! Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving, the oil warning light came on. I took the car to Firestone where they said the oil was very black, but it had been less than 3,000 miles since it was changed last. They changed the oil and the light went off, but after leaving, I made it barely a quarter of a mile when the engine light came on and the car began jerking. I was able to continue driving at a very low speed to pull over safely. After parking, the car shut down and would not start back up. I had to get the car towed to the nearest Ford dealership. They diagnosed the car with an engine failure due to excessive metal debris found in the oil pan as well as in the valve train assembly. Apparently this is a known issue with the EcoSport that I was unaware of until this incident occurred. The fact that Ford knew this was an issue and took no steps to inform me or other consumers is a huge problem. Not only that, I should not have been made to pay for any repairs due to this known issue. It is clear that they went forward with production on this car with faulty parts, including the windshield wiper pump. I can definitely understand why they stopped producing this vehicle and honestly they should all be off the road at this point. I tried to upload the repair invoice, but every time I press the -??upload-?? button, it just disappears.
- Wichita Falls, TX, USA
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My 2018 Ford Ecosport issues began at 75,048 miles. I was driving on Highway 10 in North Ridgeville, Ohio attempting to get to the speed of 65 miles per hour when my Ecosport failed to accelerate. The engine light indicating oil came on. My life flashed before my eyes when other cars on the road failed to manuver around me, almost rear ending me off the highway. I had my Ecosport towed to a Ford dealership after this incident. I was told the oil pump and the oil pump belt had malfunctioned, which resulted in engine damage. Autonation Ford in Westlake, Ohio estimated an engine repair at approximately $7,000.
My car first came on with a check engine light at 53,000 miles. Got it coded that the car prompted and it was reading P015B which indicates bank 1 sensor 1 of O2 sensors experiencing a lean to rich response issue. I scheduled an appointment with a mechanic to have it looked at. It drove fine for 24 hours. The next day my car started to run rough and the oil light came on as well with an error message reporting low oil pressure. I recently got an oil change done a week prior. I did take the car back to where I got the oil change. The company did not find any issues with the oil change but proceeded to change it anyway again. They advised me at that point to not drive the car till diagnosed at a dealership. At this point I have had the car towed to a local dealership. I am told over the phone that it may be due to a know issue with my car of a bad oil pump and could risk blowing the engine. I am awaiting further diagnosis after the holidays.
Car went into limp mode then shut off while driving. Towed to mechanic, who tried to fix the codes that popped up. After fixing the codes, still didn-??t turn on. Towed it to ford, it-??s still there. They have told me it-??s the oil pump and that it fell off. They have also said it just happens with these cars. They are waiting on one last test to confirm, but have told me I need a new engine, and there was nothing I could do to prevent this, that I was lucky to get to 72k miles, as other cars oil pumps fell off at 50k.
I have purchased this vehicle in June 2019 and the engine went out while I was driving out of town on 07/02/2021; I have had to replace the engine and the turbo, I had to pay a tow of $340 to the nearest Ford dealership (Marietta, Ga-Gary Service Advisor.) They told me the belt jumped the internal valve timing in the engine. I had to call FORD CORPORATE to beg someone to help me replace the engine because I was at 60,101 miles and the warranty only covered engine repair up to 60K. I was able to get a case manager John Ashley (866-631-3788 ext 79212) and she was able to get ford to cover majority of the $6800 cost of the repairs which I had to wait till November 12 to pick up my car because they said since it was covid the engines and turbos were on back order. At that time I made a payment to Ford for 1875$ for my portion of the repairs. The Warranty that they gave after repairs was for 2 year which the date was 10/10/2023, the car as of 11/27/2023 is back in the shop with the same engine and turbo problem, this time there is oil leaking out of the engine and turbo which need to be replaced. The engine continues to go out while I am driving, it slows down while driving on the interstate and will not allow you to accelerate over 60 mph. There are never any warning lights that come on and my car has been Maintenace at dealerships with receipts.
On 11/03/2023 my low oil pressure light came on in my 2018 Ecosport and the motor shut down as I was driving home. There was a car directly behind me that had to hit their brakes as I had no power. Luckily, I was able to coast to the shoulder of the road. My car is currently at the Ford dealership and should be checked on 11/06/2023. I've had to go out of pocket for a rental.
Oil pump failure. Not available for inspection due to a new engine was installed at a cost of $5,278.74. This incident happened on a very busy road in extremely heavy traffic. Oil pump failure was confirmed by an independent service center. Component has been inspected by independent service center. No warning lights came on before failure.
I was driving on the highway and my oil light came on and it said 'oil pressure low'. I pulled over because the car would not go above 20 mph and the engine was making sputtering noises. Very scary! I had it towed to the dealership who said the oil pump failed and the belt. This was one MONTH after my warranty expired. They quoted me $4,000 as a fix but also said it was not guaranteed it wouldn't happen again. I argued with Ford who agreed to pay some of it. I am very mad that a car I've only had for two years completely died and had no fix. Also very dangerous for a car to completely die while on the highway.
Oil Pump has failed. Has taken the car to 2 different dealerships and was told the repair would be over $8,000 to repair or replace the engine. Prior to oil pump failure I had no issues in fact I had just gotten an oil change 2 weeks previously. When they check the oil pump the had oil in it however there was no flow to the engine it had low oil pressure.
Brakes were squeaking when I brought vehicle off lot initially. Santa Monica Ford Lincoln Dealership notified me it is likely "dust on the tires, and would wear off in time." It never did. Later, vehicle was stalling in middle of intersections. Starter was replaced. Vehicle began lagging again to restart after idle at lights. Disgusting smell coming from vents described by dealership as "old socks." Brought it in, filter replaced. Smell continued. Brought it back again, issue was never fixed. They told me to run the vents. Shortly after, check engine light appeared with note "Low Oil Pressure." Car began making loud sounds. Brought car to dealership, has been 2 weeks with no diagnosis. Was notified of a rodent infestation. Dealership asked me to get approval from Ford for an engine tear down to find the root of the issue. Ford corporate was notified of this issue and is working with me on repairs. All repairs of past were under warranty. Current issue should be under power train, however, failing to give diagnostic after 2 weeks. I have covered 2 weeks of rentals out of pocket- Ford told me to go through Enterprise which I did. One week in, they notified me it has to be from their preferred Enterprise location. Nothing has been diagnosed or covered, dealership is stalling the issue.
Hello, This is my first recall complaint so I will do my best the Dashboard light is on indicating low oil pressure along with the engine light as well. After researching this issue, with my 2018 Ford Eco, sport. I have also read a lots of complaints from online website including YouTube videos from customers and mechanic Indicates that this is an ongoing problem for this year, make and model of vehicle. This is a very expensive part to replace a long with the hours of labor Involve With this repair $1500-$2000 later. My mechanic also indicates this is an ongoing problem after just having a vehicle a few years, the belt will break and get stuck in the oil pump were it will have trouble getting pressure where this parts will have to be replace along with a few other small parts that goes with it and if you-??re lucky like myself you-??re car won-??t catch on fire in the process or at least that is what mechanics are talking about online about this particular issue. Mechanics are also saying that this is a poor design on Fords behalf with the belt, breaking. I checked for a recall on this problem could not find one. I-??m hoping that you will see that this issue needs to be considered a recall because $1500 to $2000 is a lot of money for someone like myself that is broke and has nothing to their name but one car made by Ford motor company and someone like myself that is living paycheck to paycheck. If you need more information please contact me anytime [XXX] or [XXX] Thank you so much for your time INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Oil pump has broken tension rod went on it as i was driving down the road it began making load noise and pressure light came on this is on my 2018 Ford Ecosport it was made in 12/17
Mechanic diagnostic was that nothing is getting to engine, which is why vehicle doesn't start. THE CONSUMER STATED THAT A LOCAL MECHANIC ADVISED THERE WAS METAL IN THE OIL PAN.
1. My car suddenly decelerated from 75mph to 40mph. 2. Had to pull off to the side of a busy road. 3. Had it towed to a Ford dealer. Was informed the throttle body broke. Ford replaced it. 4. Only Ford inspected the inspected the vehicle. 5. No warnings of any kind.
I was driving my vehicle and all of a sudden I got low engine fuel oil pressure message on my dashboard. The oil lamp and engine lamp sensors came on. This is the first time it happened. I also heard a rattling noise coming from the inside of the car. I had it checked by my mechanic and he said it could be the the High pressure fuel pump drive unit that needs to be replaced. I have not taken it to the manufacture to get it looked at. This happened to me when I was serving on the interstate with my mother and son and the car left us stranded on the road.
A D V E R T I S E M E N T S
- Tacoma, WA, USA