The contact owns a 2009 Ford Edge. While driving approximately 5 mph, the brake pedal was depressed; however, the brake pedal traveled to the floorboard before stopping the vehicle. A local dealer was not contacted. The vehicle was taken to a independent mechanic who stated that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and did not offer any assistance. The failure mileage was 113,075.

- Pasadena, MD, USA

The contact owns a 2009 Ford Edge. While operating the vehicle, the brakes would suddenly malfunction. While attempting to stop the vehicle, the brake pedal would extend to the floorboard and the stopping distance was increased. The contact also heard a hissing noise coming from the front brake area. The vehicle was taken to an independent mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 87,272.

- Swanzey, NH, USA

While approaching a stop light on a city street, the brake pedal went all the way to the floor and vehicle made a high pitched whistling noise. Almost hit the vehicle stopped in front of me.

- Safety Harbor, FL, USA

While driving in downtown detroit I was approaching a red light as I applied pressure to the brake pedal it was rock hard. Also, when applying the brake there is hissing sound. It was explained to me that the problem is the brake booster. Which the dealership will not cover. The estimate given by the dealership for the cost of the repair is $550.

- Bellleville, MI, USA

The contact owns a 2009 Ford Edge. While driving 35 mph, the brakes malfunctioned without warning. The contact stated that the brake pedal became stiff and nearly impossible to depress. The contact engaged the emergency brake to stop the vehicle. Lenoir city Ford of lenoir city, Tennessee was contacted about the failure and determined that the brake booster needed to be replaced. The vehicle was not repaired, but the contact received a loaner vehicle. The manufacturer was made aware of the failure and advised the contact to call NHTSA and file a complaint due to the fact that there was no recall on the vehicle. The failure mileage was approximately 83,000. Updated 08/22/17

- Loudon, TN, USA

The contact owns a 2009 Ford Edge. The contact stated that the brake booster failed, which prevented the power braking functionality. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. When the contact questioned why the vehicle was not included in customer satisfaction campaign number: 13N02, he was not given an answer. The contact was informed that nothing could be done and to file a complaint with NHTSA. The failure mileage was approximately 89,529...updated 06/27/17

- Cincinnati, OH, USA

The brake pedal started with a spongy feel but now has become very hard at times to press. The service technician told me the brake booster is failing. He advised me to check with Ford to see if the brake booster was covered since other vehicles with similar problem had a recall or service warranty. Ford Motor Company was not will to cover it due to it did not fall under there recall for the 2009 model year but covers model year 2007 - 2008 then 2010 - 2013. My vehicle was place in the shop to have the defective part replace at my expense.

- Acushnet, MA, USA

The contact owns a 2009 Ford Edge. The contact stated that the ABS and traction control warning indicators randomly flashed. The brakes failed to function without force each time the failure occurred. The vehicle was taken to an independent mechanic who replaced both ABS sensors. The dealer determined that there was no manufacturer recall to address the repair. The brake pedal was spongy when the indicator illuminated. When the indicator went off, the brakes failed to fully engage without applying force to the brake pedal. The dealer stated that the vehicle would need to be diagnosed to determine the failure. The manufacturer was notified of the failure. The approximate failure mileage was 103,000. Updated 11/06/17

- Rockford, IL, USA

The brake pedal on my 2009 Edge began making a horrible noise and going right to the floor on occasion when pressed both when stationary or on the road. Within one week it continued to get worse with the noise getting louder and the pedal going to the floor more frequently. When we brought it into Ford we were told that there was a recall on the booster assembly for the Edge. Once they entered the VIN number we were told that our Edge was built months before the recall date and that it would not be covered. We were charged $675.63 for the parts and labor and we were told to report it in case the dates were ever expanded to include our vehicle.

- Orlando, FL, USA

The contact owns a 2009 Ford Edge. The contact stated that the vehicle would not decelerate when the brake pedal was depressed. The dealer diagnosed that the brake booster failed. The vehicle was repaired. The failure mileage was 80,000.

- Oxford, MI, USA

Brakes are making a sound like its blowing air. The brake gets really hard to press the brake peddle while stopping, then gets really soft and I can push it all the way down. I have only owned my car for a couple of weeks and I have almost been in 2 accidents because of the brakes. Usually this happens while slowing down at traffic lights.

- Stamford, CT, USA

The brake pedal has a spongy feel and you can hear an audible "hissing" noise inside the car. The noise will go away as you apply different pressures to the brake pedal, but then will come back as soon as you maintain the same level of pressure. There is a know customer satisfaction program 13N02 (extended warranty for brake booster), and after reading the description and details of the program, the symptoms are identical. I called the dealer and after running the VIN number, I was told that my car did not qualify. I also know that it is not another brake component as the vehicle has brand new front and rear rotors, front and rear pads, and brand new brake fluid in the system. It is not very difficult to deduce that there's some type of vacuum leak (or air leak) when you hear hissing noises coming from the car. Vehicle is still driving, but problem continues to get worse and from what I've read on the internet, the brake booster will eventually fail and could cause a dangerous driving situation.

- Lake Orion, MI, USA

Same recall as 2010-2015 models. Brake power booster and brake master cylinder issues.

- North Aurora, IL, USA

Brakes seem to fail to engage, sometimes they are hard to press and then will go all the way to the floor. Sometimes the engage really hard and cause me to snap forward hard. I talked to Ford and they say there are no current recalls or issues with the braking system. Vehicle moving and also when idling at stop sign I have to put in neutral to prevent the car from moving.

- Tempe, AZ, USA

Not sure what takata inflators means I was I only typing what website asked of me to type on the first line of every page.

- Tickfaw, LA, USA

"takata recall" have to press all the down for brakes to work. Doesnt do it all the time.

- Kissimmee, FL, USA

The vehicle, suddenly became very hard to stop. The brake pedal felt as though it was stuck and required a huge amount of pressure to slow the vehicle to a complete stop. Fortunately, we were going at a relatively low speed when the problem first occurred. However, we had driven from South Florida to atlanta at highway speed without incident and suddenly the problem was there. Just prior to the hard braking, there was a loud whistling sound inside the vehicle, coming from under or behind the dashboard. It sound a though there was a vacuum leak, but the sound lasted only a short time. Later when I started the vehicle I heard the whistling sound again. I checked under the hood and dash but saw nothing obviously wrong. As the original owner of this vehicle, I was very surprised when the Ford service rep in atlanta told what the problem was. This vehicle, currently has 40,650 miles on it. At the time of the incident the odometer read, 38, 648 miles. It cost me $658 to have the problem corrected. No way this type problem should occur at this mileage. Upon checking further, I found that Ford had issued a customer satisfaction program (csp) 13N02 to address this very problem in model years 2010 through 2013. In speaking to Ford they told me there was nothing that could be done, since my "VIN" was not included in the csp. Ford further stated, if the NHTSA demeaned my problem to the same as the problem as covered in csp 13N02, and if there are enough complaints, then perhaps a new program would be initiated. And at that time I could be reimbursed for the repairs. In an online search I see there are others with this vacuum booster assembly failure. Also in the NHTSA database there are four others with newer vehicles experiencing this same problem. Perhaps Ford should asked to review this problem again.

- Pembroke Pines, FL, USA

Brake light bulbs burning out resulting in a loss of turn signals and brake lights. The connector is discolored due to high heat (current). Company is covering under warranty but has not issued a technical bulletin.

- Romulus, MI, USA