The contact owns a 2011 Ford Edge. While driving at any speed, the brake pedal traveled to the floorboard when it was depressed. The vehicle failed to stop. There was no warning indicator illuminated. The vehicle was taken to tuttle-click Ford Lincoln (949-472-5200, located at 43 auto center dr, irvine, ca 92618), but the technician was unable to repair the vehicle. The failure recurred. The vehicle was taken to kearny pearson Ford (858-560-5544, located at 7303 clairemont mesa blvd, san diego, ca 92111) where the brake booster was replaced. The failure recurred. The manufacturer was not made aware of the failures. The vehicle was not repaired. The failure mileage was approximately 120,000. The VIN was not provided.

- San Diego, CA, USA

Driving to work on streets and came to a stop light, hit my brakes and the did not stop. After hitting my brakes a couple more times my car stopped. My brakes were down as far as they could go. Took car to Ford dealer and was told it was a modular that need to be replaced for $1400.I think is to much for a senior citizen to pay.

- Arlingto, TX, USA

After breaking somewhat hard to avoid an incident the break pedal was incredibly "spongy" and would need to go to the floor to engage the breaks. Two mechanic shops, other than the dealership, inspected and determined that the power booster may be the issue an informed us that there was a recall 13N02 for this vehicle. Took it to the dealership where they determined it was the master cylinder and not the power booster. Then they claimed it was the hydraulic control unit and that needed to be replaced. Over $1000 later the problem was solved. After reviewing several complaints online about the hcu it appears that this device is faulty and is acknowledged by Ford however they have failed to issue an important recall. Apparently the algorithm for a recall has not been met with faulty units. This faulty device needs to have a class action established to cover the faulty devices and fix the issue and not to mention the reimbursement to the consumer.

- Saginaw, TX, USA

My wife was driving the vehicle and when she went to stop she pressed the brakes the pedal went completely to the floor without warning. The vehicle would not stop and nearly collided with a another vehicle. Took the vehicle to Ford and found that it had a faulty ABS hydraulic control unit that is allowing fluid to by pass the ABS and not stop the vehicle. Vehicle had been serviced previously in 2016 for a similar brake failure issue. (between 50 and 60 thousand miles) that time it was a faulty brake booster that prevented the vehicle from being able to stop. That repair was covered under the 13N02 extended warranty 10 years and 150,000 miles. This time Ford is not standing behind a problem that could have result in a serious injury or worse.

- Elkhart, IA, USA

Lost brake pressure while driving and could not stop with significant pressure on the pedal. Dealer was unable to find cause despite numerous examples of the same previously reported by others.

- Simi Valley, CA, USA

Brake pedal goes all the way to the floor before stopping. This is the second time the brakes have failed in traffic. Brake master cylinder replaced at 58K, brake booster replaced at 32K. Current mileage is 65K. Dealership unable to find problem.

- Crawfordsville, IN, USA

The contact owns a 2011 Ford Edge. While driving various speeds, the brake pedal was depressed and an abnormal noise was heard. The brake pedal became difficult to depress. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

- Albany, OR, USA

I was driving home on the highway when traffic came to an abrupt stop. I went to apply my brake but the vehicle did not slow. I had to stomp as hard as I could on the brake pedal to stop before almost colliding with another vehicle in front of me. Came within inches of the car in front of me. Once home, I put the Edge in park, I pushed the pedal very hard & heard a high pitched squealing noise. Informed by Ford this was due to the brake booster failing. I had the booster replaced previously in 2016 with the first recall and now 2 years and less than 15,000 miles later, the 2nd booster has failed. Current mileage is 74,451 and I am now about to be on my 3 booster. Ford will not cover another break booster even though each should last somewhere around 100,000 miles. I spoke with service dept and was advised the recall replaced booster is only guaranteed for 1 year or 12,000 miles whichever comes first. Service tech said he couldn't do anything about the issue due to Ford's policy. So glad the safety of my family's life is good for 1 year/12,000 with my 3rd break booster being installed at my expense today. No warnings no nothing, Edge just wouldn't stop. Not sure how many people will have to be hurt before someone will do something. Ford is aware of the problem but it's cheaper for them to pay a lawsuit settlement than to fix the issue. I'm so glad I bought a Ford so that I can shell out $800+ every 2 years for another brake booster if I'm lucky enough to survive finding out it's failed again.

- Dallas, TX, USA

While moving brake pedal became hard and would not stop vehicle Ford has a customer satisfaction program number 13N02 for repairs to failing brake booster Ford also will not supply loaner vehicle why hasn't there been a recall vehicle is at 71,000 miles

- Morgan City, LA, USA

The contact owns a 2011 Ford Edge. While driving 45 mph, the brake pedal was depressed and traveled to the floorboard. There were no warning indicators illuminated during the failure. The contact stated that it was difficult to slow down the vehicle. The vehicle was taken to crossroads Ford of kernersville, Inc. (1330 nc-66, kernersville, nc 27284, (877) 331-8058) where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired; however, the failure recurred within two weeks. The vehicle was repaired a second time and the failure recurred. The contact stated that the failure was intermittent. The manufacturer was not notified of the failures. The approximate failure mileage was 118,000.

- Winston-Salem, NC, USA

Takata recall brakes would not stop/ replaced power brake booster

- North Port, FL, USA

When car is moving sometimes when you stop the brake pedal is hard and you have to really push to stop the vehicle

- Council Bluffs, IA, USA

While driving various speeds, the brake pedal was depressed to slow the vehicle down, but the vehicle failed to stop. The contact had to depress the brake pedal to the floorboard to completely stop the vehicle. The failure occurred without warning! master cylinder had to be replaced. The vehicle was repaired, but the failure still recurred.

- Shelby Township, MI, USA

I braked hard on a normal 3-lane city street to avoid an incident. I was going straight, not turning. There seemed to be no unusual circumstances other than an unexpected need to 'slam on the brakes' to avoid a bad driver. From that point 30-60 days ago, my brakes have been soft/spongy. (this happened once before but corrected itself after a few days.) the brake pedal passes its 'normal' point of effectiveness and engages only cautiously once pressed further to the floor. Have paid Ford $270 to have the brakes bled and diagnosed'a faulty hydraulic control unit. This seems to be common with multiple Ford models. Please research whether a recall can be issued as my brakes have been maintained and I should not have to pay ~$1500 for a faulty part used by Ford'especially such a critical one, especially one that costs almost $300 to diagnose. Additionally, Ford already has issued an 'extended warranty' related to its brake booster in my year model vehicle. While the recall indicates a spongy brake as a sign of this trouble, the Ford tech contradicted the warranty description and stated that a faulty brake booster would create a stiff brake instead. Which is it, Ford? please research both and Ford's response and ensuing diagnoses related to the brake booster extended warranty. Thank you.

- Garland, TX, USA

When we returned from vacation we noticed the brake petal was sinking to the floor. The car would take a bit to come to a stop. At one point I was at a complete stop at a light. The petal sank and the car rolled forward and into the bumper of the car in front of me (no injuries). We changed the brake fluid and bled them many times. We researched on what might be wrong. Ultimately I found that Ford would replace the brake booster due to some sort of recall. They replaced it and said that the car still had the same problem. They said to replace the master cylinder, which they quoted $890 for. They also charged me $190 to do further inspection. We took the car home and ordered a master cylinder for about $80. We put in the master cylinder ourselves. We bench bled the cylinder and once it was installed we bled the brakes on 5 separate occasions, about 10 mins on each wheel. The pedal was still sinking. We had a mechanic come out to check our work. He said that everything we did was fine and he bled the brakes multiple times. Still sinking pedal. He concluded that we may have purchased a faulty cylinder. I took it to 2 other mechanics, Firestone and big O tires, they both said it would have to be the master cylinder. So...I ordered another cylinder. We had a mechanic come out to install. Still...sinking pedal. He said that it might be the ABS system, which I suspected. He also said that it may be that Ford would need to use some special tool that only they have to reset something or other. So I finally gave in and took it back to Ford. They told me that the hydraulic control unit had failed, and quoted $2042.50 to replace it, $1400 of that is just labor. The Ford rep said that only Ford service departments can fix this issue, because they have the correct tools for it.

- Oakland, CA, USA

Lost brakes or two occasions while driving and each time the booster was replaced. The 2nd replacement Ford would not pay for. We lost total confidence in the vehicle and ended up trading it in for a Hyundai sport.

- Summerfield, FL, USA

2 main on going issues 1. brakes- from day one, constantly-needing to be re rotored / new pads / grinding squeaky sounds - all the time. Ford blames me for ' not driving enough ' ".? concerned for safety - will they fail" 2. took car in today 4.5.18 - for 2nd time due to odor of propane or gas when coming to stop / low speed or idleing.. was told no bulletin or notice out for issue - which was leaking fluid undercar -which ' could cause fire ' was told I could not leave with my vehicle, rental was provided under my paid warranty. Review of online info shows many stories out as well as lawsuit on this very odor issue- yet I was never informed. Smell has been ongoing since Sept. 2017

- Hartville, OH, USA

On the highway my advanced service traction light came on and so did the ABS light.also my passenger door is shut but my light in my car is on and the door ajar warning code comes on with the door shut. And comes on while I'm driving and I have to pull over to try to get the light off.

- Southwick, MA, USA

I purchased this car June 10th 2017, it is now February 19th 2018 and my brakes have went out 4 times. This is the 4th time recently it has happened, the 3 times before they were said to be fixed. I was in the snow on a residential road when they went out. I am afraid if this car continues to drive someone will be severely hurt from the in-ability to stop the vehicle correctly.

- Baltimore, MD, USA

After ABS kicked in, pedal went to floor extending breaking distance. Hcu is the problem. Temporarily resolved by breaking hard on snow till reset

- Farmingdale, NY, USA