This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
The contact owns a 2019 Ford Edge. The contact stated that the message "Service Four-wheel Drive" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was due to corroded wiring. An unknown repair was performed and the message was no longer displayed. Additionally, the contact stated while driving 40-50 MPH, the transmission was skipping gears, and the vehicle was lurching forward. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
The contact owns a 2019 Ford Edge. The contact stated while driving 35 MPH, the vehicle jerked twice and lost motive power. The accelerator pedal was depressed and went to the floorboard; however, the vehicle failed to accelerate. The transmission warning light was illuminated. The vehicle coasted to a parking lot was shut off, and restarted, but failed to move while the transmission was shifted into reverse (R) and drive (D). The vehicle was towed to Firestone, where it was diagnosed that the transmission was faulty. The vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was 118,625.
After 60k miles the vehicle shifts so hard it jerks when getting off the highway and also in town. The vehicle was purchased brand new. The vehicle was looked at by the dealership who was able to reproduce the issue. They advised that an update to the software was needed and the transmission would need replaced. Took for a 2nd opinion, at a transmission specialist, they were unable to reproduce the issue (after the software update) and advised that they did not feel comfortable replacing the transmission when they are unable to reproduce the issue. The issue mainly happens coming off highway to driving in city when going from 70mph to 30mph or going up hill from a stop. There are no warning lights that come on for this issue. This issue was observed by multiple family members. It appears as though this is not the first 2019 Ford Edge with the issue. There is a whole thread about this specific issue on [XXX], where it was suggested to put in a complaint here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ford Edge. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and provided the contact with an estimate for the repair. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 80,000.
- Milwaukee, WI, USA
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The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
The vehicle bucks and hesitates when shifting into and out of lower gears. Likely the torque converter. Merging into a busy highway and attempting to accelerate but not actually gaining speed leaves you as a sitting duck to be hit by another driver. Likewise, coming to a stop at a traffic light is jerky and sudden instead of gradual and smooth, opening the door to potentially being rear-ended
The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin Numbers: 21-2081 and 21-2389. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.
The car began sputtering and shaking between 20-30 miles and 60-80 miles December 2023 around 65.000 miles. After taking it to a local repair shop and trying a fuel system flush, changing spark plugs and ignition coil, it was determined that the transmission failed. I took it to the dealership where I purchased the vehicle and was once again told that the transmission needed to replaced. I was also told that I should stop driving it because it could fail while driving. I bought the car brand new, took it to the dealer for all the recommended maintenance, and the transmission needs to be replaced on a four year old car with only 66,000 miles on it. The only warning was the sputtering whild driving. I called Ford and was told there was nothing they could do about it. I was told that when I fixed it to hold on to my receipt in the event Ford issues a recall.
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.
My transmission went out and the dealership charges 8,800 to repair. I don't have that kind of money. My car has less than 100,000 and i can't believe my transmission went out. This is un heard of. I just want to see what can be done about this
When decelerating on an interstate offramp we felt/heard a hard down shift. When we accelerated form a dead stop there was a scraping sound. Reaching a parking lot we attempted to shift to park at which time we received a short message, the shift knob vibrated and the vehicle would not shift to park. After a second attempt the vehicle did shift and I was able to turn it off. After calling the Dealer we attempted to return home (<5 miles), the transmission would not shift into park. After turning the vehicle off and back on it would and we were able to drive home with the scraping sound noted in low gear. Vehicle was towed to dealer where it was determined the transmission (8F35) had free metal in it (no source determination) indicating a catastrophic failure and replacement was required. I am concerned that if such a failure occurred at high-speed loss of control could result in a serious accident with property damage and physical injury from a collision. The vehicle had under 100,000 so the transmission should not have failed in this time period. Cost of repair was $8,584. It is my understanding this is a new model (8F35) transmission and research identifies other incidences of the transmission failing between 60,000 and 100,000 miles. When asked, Ford refuses to admit there is any design flaw in the transmission or offer corrective action.
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving over 35 MPH, the vehicle started to shake non-stop. The contact believed that the failure was associated with NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
The contact owns a 2019 Ford Edge. The contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. A message indicating a gear failure was displayed. Additionally, the contact stated that the vehicle failed to respond while shifting into drive(D). The vehicle was pushed into the driveway. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was test driven. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.
I started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. The jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! I took the car to a body shop and they told me it was the transmission so I scheduled an appointment with a transmission specialist well they told me it wasn-??t the transmission because no codes come up in the computer. Well I was still experiencing problems with my car driving so I went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn-??t give a code. Finally the service manager tells me it-??s the torque converter and will cost $3225 but Ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! Not even Autozone or auto part stores have this torque converter! So I have to either replace my whole transmission or buy a new car! My car is not old and still have a significant amount on my car loan so it makes trading it in super hard! This is unacceptable! So I-??m supposed to ride around with my car not only not switching gears correctly but the more I drive it the more I risk the transmission locking up on me in the middle of the highway and Ford has no fix for a problem that they created! This is absolutely unacceptable!!!! There should be a recall on this part as there are several forums online of people with 2019 ford edge with the EXACT same problem and in the same bind of not being able to find the piece to fix their cars!! Please help!
Vehicle began shuddering and jerking under acceleration around 95k miles. In some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. Vehicle was diagnosed as having a failing torque converter. Cost to replace was quoted over $3,000. The 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission.
The contact's son owns a 2019 Ford Edge. The contact stated while his son was driving 15-20 MPH, the vehicle was jerking. There was no warning light illuminated. The contact stated that the vehicle responded as needed while exceeding 20 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, who inspected the vehicle. The mechanic informed the contact that there were metal shavings in the transmission fluid. The mechanic determined that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
A D V E R T I S E M E N T S
- Albany, OR, USA