This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape Hybrid. The contact stated that while driving at an undisclosed speed, the power steering assist failed and the steering wheel seized. The power steering failure warning message was displayed. The vehicle was taken to an independent mechanic and diagnosed with power steering assist failure. The mechanic informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but informed the contact that a recall for the steering had expired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2008 Ford Escape Hybrid. The contact stated that while operating the vehicle, the message -€œpower assist error-€ had displayed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 265,000.
The contact owns a 2008 Ford Escape hybrid. The contact stated while driving 65 mph, the steering wheel failed to move. The power steering failure message was displayed on the instrument panel. There was an abnormal beeping sound detected. The contact stated that the vehicle was undriveable. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the failure was similar to NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 120,000.
The steering will lock up when making a turn at low speed. If I pull down hard on the steering wheel it will break lose, but this has almost caused an accident.
The contact owns a 2008 Ford Escape hybrid. While driving 70 mph, the steering wheel shook severely and the vehicle was out of control. Also, the check engine warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally. The vehicle was slowly driven to matthews currie Ford (located at 130 N tamiami trail, nokomis, fl 34275, (800) 248-2378) where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. The contact was referred to NHTSA. The approximate failure mileage was 133,588.
- Columbus, WI, USA
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The electric power steering went out with no warning and almost caused an accident as there was no way to control the direction of the vehicle. Ford had a recall on some of these models but did not include all models. This problem is the same as the problem that was recalled on the same models but limited by VIN #. this could have been a major threat to human life had the operator not had the strength to over come the lack of power steering. Ford should have recalled all vehicles in this model knowing there was a problem with the escape/mariner steering system.
The contact owns a 2008 Ford Escape hybrid. While driving, the steering wheel shook, jerked, and lost power. As a result, the vehicle crashed into a median and a tire blew out. There were no warning indicators illuminated. There were no injuries. A police report was not filed. The vehicle was towed to big valley Ford Lincoln (3282 auto center cir, stockton, ca 95212, (800) 867-1516) where it was diagnosed that the power steering assist failed and the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 144,000.
Steering wheel began shaking when parked/idle and wild stop after exceeding 10mph. Issue escalated and now happens at all speeds when not turning (traveling straight). Shaking has become more violent in wheel. First mechanic determine codes were associated with recall #14S05. Ford claims this recall was performed and closed in 2015. Now, issue has resurfaced, and entire steering column needs to be replaced. Second mechanic at a Ford dealership claims this issue is the same issue as the recall and will attempt to contact Ford again. Steering power assist failure displayed.
Sunday afternoon around approximately 3pm (10/21/2018) I was driving and my steering wheel became stiff without any warning, and I was unable to move it. In the car with me was my friend, and myself. On the first instance this day, I was pulling into a parking lot, and without warning my car beeped twice, and the steering wheel went completely stiff. Thankfully, I was able to just park where I was, turn the car off and back on, and the problem seemed to be gone. About 15 minutes later, as I was in the intersection coming out of that parking lot, my steering went out again. There were no lights on the dashboard, and no beeping occurred. I could not move the wheel, and I was traveling in the direction of other vehicles that were turning, and I was very close to hitting them. Again, thankfully, I was able to get to a spot straight ahead to park and I ended up leaving my car there overnight. My friend and I almost wrecked in a busy 4-way intersection due to a manufacturer mistake, as I have recognized online through multitudes of other complaints for similar situations. This is dangerous. Someone needs to take responsibility, as the vehicle (a 2008 Ford Escape hybrid), gave me no warning whatsoever before the steering wheel seized up.
Ive had reoccurring issues with my brakes, ABS system, power train, steering column starter. Over the course of three years and it seem like the problems keep coming up. The only close call I remembers is coming home from work. Making a turn on to a street, then all of a sudden my power steering went out completely. I could have crashed if a huge curb wasnt there.
Takata recall power steering stoped working very suddenly. While I was doing deliveries for my work I parked the car turned it off and when I got back after about 10 min. Power steering didn't work and hasn't worked ever since. The only thing that I noticed that day is that every time I turned there was a very slight shake on the steesring wheel. I thought that was unusual but never thought that 2 hours later the power steering would completely fail. Thank god this happened when the vehicle was parked. I checked for recalls and noticed that the Ford escape 08 has a recall on the power steering, I imagine there was enough complaints to make the recall happen. However, there are not as many hybrid models and I'm sure that's the only reason why there's no recall for this specific model yet. But as far as I know both models the escape and the Escape hybrid are identical in many ways including some parts if not all parts of the power steering system.
The electric power steering assist has failed creating dangerous driving conditions. The vehicle was in motion on the interstate when this occurred. Ford has recalled a number of Ford escapes for this issue, but not all models that are affected, including my vehicle.
Power steering went out in my 08 escape. Took to Ford dealership who told me that recall was no longer attached to the vehicle since its over the 46,000 miles limit. I informed them that there is no expiration or mileage on recalls. They then said that it needs a software update and the cost will be about $1000. My husband was driving it to work and noticed the steering wheel started to shake when stopped. Then driving home the power steering went out.
The power steering assist fault came up while I was driving through a sharp turn and almost caused an accident. Went away on its own and next day came in again and since then my car is hard to steer and dangerous to drive. There was a recall of 14S05 but it doesnt show for my vehicle. Mine is the same year affected but does not apply for some reason and dealership is refusing to take any action to remediate.
The contact owns a 2008 Ford Escape hybrid. While driving 40 mph, the power steering failed and the steering wheel became extremely difficult to steer left or right. Paul miller Ford in lexington, Kentucky was made aware of the failure and stated that the vehicle was no longer under recall. The manufacturer was made aware of the failure and stated that, because the vehicle was previously repiared under manufacturer recall number: 14S05, a second repair would not be free. The failure mileage was approximately 202,000.
. in 2012 and 2013, I had power steering failures while driving, luckily resulting in no collisions. Both times I took my vehicle into a Ford dealer. Both times, I was told that nothing was wrong with my vehicle. In 2014, Ford issued a recall for a faulty sensor in the power steering. I immediately brought my Ford to my dealer for service. Instead of replacing the steering column, they choose a 2nd option (cheaper) and simply reprogrammed/ rebooted the sensor. On July 21st, 2017, I parked my car and when I came out a started the car, I had no power steering. I was lucky I wasn't on the highway. I had the car towed to a local service center and they told me that according to the computer the same part failed again. They re-set the sensor and we took the car into our Ford dealer to have it serviced for the recall. Both the Ford dealer and Ford na toll free service center (I spoke to darren in August 8th) told me that because Ford had already performed the recall service that they will not honor this issue as part of the recall. However, since the Ford dealer took the 'cheaper' option and reprogrammed the sensor, Ford should honor the recall and replace the steering column. This is the service that our Ford dealer stated is now required to fix the issue. We are faced with spending thousands of dollars or driving essentially an unsafe vehicle because Ford was allowed to offer this 'cheaper' recall service to Ford owners. It's a disgrace.
Received a safety recall notice 14S05. Took to local dealership who performed sensor reset. Two thousand miles later the power steering failed while driving and the vehicle lurched to the right nearly hitting a cyclist in bike lane and startling me as I was barely unable to manhandle to now manual steering vehicle to avoid the collision. I am quite strong and it is likely anyone w/less body strength would not have been able to command the vehicle. That is when I reviewed the voluminous complaints filed and determined Ford is completely unwilling to accept responsibility for what was a faulty part subjecting to owners to great risk of injury. It appears based on my research that the recall service done was a farce and waste of time for consumers w/no real reduction of safety risk. Furthermore, it seems the NHTSA is weak in response to the safety risk and not requiring Ford to replace the part and reduce the chances of a serious vehicle crash.
When turning the steering wheel 180 degrees either from full right to full left or full left to full right, the steering wheel sticks, then releases. Ford looked at the issue, replaced the steering column, reprogrammed the electronic torque sensor under the previous recall notice and the problem remains. The issue started immediately after replacing the inner and outer tie rods. Ford says the steering rack needs to be replaced, I want to know why this started happening after the tie rods were replaced as there should not have been any interaction with the steering rack electronics. This occurs every day as I back out of my garage into my turnaround area (sharp right) followed by a full left to go down the driveway. It also happened in leaving a gas station entering a public street where a full left was followed by a full right in traffic. Any ideas on what would have caused this?
As I was driving home from work Thursday 3/23/17 the steering wheel started clicking and shaking back and forth by itself during driving and at a stop. I investigated right away and discovered there was a recall on the torque sensor but all they did was a computer update rather then replace the part. Now they won't honor the recall and the cost is $1700-$1900 to fix.
Multiple episodes of "stop safely now" (after new engine ($8000) was put in 6/2014). At time of engine replacement, recall for power steering module was completed. Fast forward to 3/2017.... Monday morning (8am) new 'wrench' light goes on in dash. Drop kids at daycare and when I restart car (830am) and went to back out of the driveway - no power steering!!! good thing Ford took care of that recall back in 2014...*sarcasm* now they say that the only way it would be covered under recall was if loss of power steering occurred within 12 months of recall being completed. This car has been nothing but a headache and 2 Ford dealerships that do not stand behind the Ford name or their service!
A D V E R T I S E M E N T S
- Glen Ellyn, IL, USA