This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased this truck 3 months ago from mike marooney North. When I got home I noticed it would not stay in park at all. This caused it to roll down the street with my baby in it. I have made over 50 attempts to get the dealer to put me in a safe vehicle or refund the $3200 back. They refuse to call me back or email me. They told me it was fixed after 3 days but it wasnt.
I was driving on the interstate when the first incident happened doing about 65 mph, I noticed my truck started driving funny so I slowed down and I head I loud pop. Knew right then and there I blew a tire on the rear. Had a hard time trying to get to the side of the shoulder. It caused alot of damage to the rear fenders, back bumper, bent my rim scratches all down the side and window. Its was just me and my boyfriend at the time. The 2nd incident happened with 6 kids under the age of 5 in the truck. This time it [xxx] near flipped us. Had a hard time controlling the truck but managed to get it to a safe place. This cause damaged under my truck and ripped my running board and attaches to my rim.so I blew 2 tires that were in good shape that had been checked in 3 days. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was sitting outside on my patio and I heard a cranking sound over and over again and I thought it was someone in need when I went to go look it was my vehicle sounding like it was cranking by itself and then it started smoking under the hood and under the vehicle. My keys were in my apt the whole time and my vehicle was parked. I called the fire dept. And they said that it was a electrical so they disconnected the battery only. So it is unknow
- Grand Prairie, TX, USA
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How can a company as Ford claim to be an honest american car company...they should be stripped of their title of american and given their own identity of corporate cause they obviously do not care about the safety or their own integrity with the United States the people and we the people are just dollar signs to them. I have two Ford and lets just say I should have learned after my second found on the road dead vehicle to not have been suckered into buying the american made Ford again. I own a 2000 Ford Excursion and have had four spark plugs blown in the last two months...two in the last week. My truck barely hit 143,000....work trucks, dependable family vehicles...not so much. My truck has been taken care of immaculantly since 2000 and many who are not familiar with body details mistake it for the newer versions. This is a common problem that has been in existence since the truck came out...so much a problem Ford came out with a special repair kit for it that will only be warranteed if you go to Ford to fix it...sounds like a racket to me. A racket the government has looked into and approved. I have a family and am trying to get through this recession but seem to be going bankrupt not on gas prices from overseas or inflation but from repairs for an american, excuse me corporate american made vehicle that has taken almost every pint of blood my family has collectively. After a decade of continued complaints Ford and the "safety Agency" does nothing...my truck sits in my drive way because I choose to buy school clothes for my children and groceries vs. Repairing it again. Beyond disgusted on behalf of the american Ford owners...who have walked in my shoes. After so many complaints how can the government and Consumer Affairs allow this corporate company not be held accountable?
On October 11, 2010, I was driving myself and my two children; mason 10 and preston 8, to their karate lessons. I was traveling down interstate 20 just West of fort worth, when I experienced a catastrophic tire failure on our 2000 Ford Excursion. I was unable to maintain control of the vehicle, and the next thing I knew we had hit an eighteen wheeler, started rolling and landed upside down on the side of the highway. By the grace of god no one was injured in this accident! however, the events that led up to this accident, and the behavior of the companies and individuals responsible for it are extreme examples of the worst in human behavior. Approximately 4 days prior to the accident we suffered a flat tire on our vehicle. My husband placed the spare tire on the vehicle. The running tire was going to require a replacement and a tire was ordered from our local tire shop. When my husband placed the spare tire on the vehicle he checked for proper inflation and made the necessary corrections. In fact, all of the tires were checked again for proper inflation, prior to us leaving on the above mentioned trip. After the accident my husband noticed the way that the tire had failed. All of the tread separated and the air pressure was lost instantaneously. Since that day we have discovered the following: Our 2000 Ford Excursion was originally equipped with Firestone steeltex A/T LT265/75R16 tires, which included the full size spare tire. This tire was the subject of a recall by the National Highway Traffic Safety Administration on February 26, 2004. Recall number 04T003000 this recall was the result of a high number of catastrophic tire tread separation failures on the affected tires. An internal E-mail from Ford was sent to dealers to advise them of the appropriate measures they needed to take to help in facilitating in the recall. Nothing was done!
My 2000 Ford Excursion has a defective paint application, resulting in lack of adhesion. Large chunks are lifting off and the entire surface is at risk. The roof and hood are exhibiting the worst problems. I have been advised by auto body specialist including Ford's own designated, that the problem stems from a manufacturing issue. The car obviously recieved too much paint. Discovered on 2/21/03. Catastrophic failure of the paint on the hood has been suggested by experts -- could be a severe safety problem at speeds.
Took trip al from fl. Going approx 700 miles at hiway speed.lost chunks of rubber from left front wheelafraid to drive car.notified Ford, no response (tiresize: 16 in)( dot number: Tire size: 16 in )
A D V E R T I S E M E N T S
- Bowie, MD, USA