pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Excursion engine problems

engine problem

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2004 Ford Excursion Owner Comments

problem #2

May 152004

Excursion 4WD Diesel

  • Automatic transmission
  • 5,000 miles


Vehicle experienced cruise control problems. When driving down a hill cruise control disengaged. When the driver pressed cruise control it will not engage, and vehicle will continue to slow down, and then it stalled.

- Dufur, OR, USA

problem #1

Apr 012004

Excursion 4WD 8-cyl Diesel

  • Automatic transmission
  • 500 miles
Purchased new 2004 Ford Excursion on 3/9/2004. Within a month we discovered a problem with the cruise control. When going down hill, the unit would fail to re-engage as it started back up the hill. Sometimes it would re-engage with a massive surge of engine. Once the engine totally stalled forcing us to fight the vehicle off the road and out of the flow of traffic. After three returns to the dealership, they finally admitted that there is a known defect and Ford is working on determining a fix. We have been calling and waiting since April, 2004 to have this repaired. In the meantime, we do not dare use the cruise control for fear of another stall in heavy traffic. We have continually called the dealership and Ford motor (reference number 1684711834). Each time we call, they ask the same questions over and over and have yet to tell us an estimated date for a fix. (note in the number of failures below, this is a best guess as it happens every time we go down/up a steep hill...we've stopped using the cruise control because of this...also the incident date is best guess as to when it first started happening.

- Oakland, OR, USA

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