This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were having issues with our transmission shifting very abruptly and making a clunking noise back in late June 2023. This was occurring as my wife was traveling out of state for a funeral to Michigan. We were able to drop the vehicle off at a certified mechanic in Ohio, and were told that they were metal shavings inside the transmission. The vehicle sat there for several weeks, waiting on a new/remanned transmission from a local Ford dealership. The transmission was replaced, and I flew back to Ohio to drive the vehicle back to Virginia in early August. At first, the vehicle was shifting and driving normally as it should. However, when I was near Richmond, Virginia, I had to change lanes to pass a semi, and when I pressed the gas, all power was lost and the lights on the dash went completely black. About 2 to 3 seconds later, the vehicle shifted with a loud clunk and the advance track warning light came on. The malfunction nearly caused an accident as vehicles behind me had to slam on their brakes, as I finally made my way to the shoulder of the road to collect myself.
Door locks don-??t unlock on 3 out of 4 doors. Transmission jerks and acts like losing power frequently. Engine tries to die at idle when stopping. Timing chains failed along with cam phasers yet symptoms still continue. Heater hoses leak to heater core. This caused high temps of 255 degrees to occur for engine.
The rear doors don-€™t unlock frequently. They won-€™t open from inside or outside often and require repeated unlocking of locks. The manual lock pulls on top of panel are too recessed to grab and pull. The drivers door never comes up at all.
- Little Sioux, IA, USA
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About 20 times now, while I am on the freeway, sometimes when I am coasting, and other times when I am trying to quickly accelerate, my car down shifts out of nowhere and loses power, again either when I am in the fast lane coasting, or trying to merge into traffic. It's like it is going to stall and when I step on the gas, it just revs and doesn't get into gear and go. I have almost been rear ended because I go from 70 to like 40 mph. When I was trying to merge into traffic, I got partially into the other lane and then it just wouldn't go. I could easily have been hit. One time when I was coasting and it did it, a warning came on, and then a check manual, but it went away too fast. I have taken it to the dealer and a repair shop multiple times and they can't replicate it. It could definitely cause an accident as my car suddenly slows down and it won't accelerate. I have to wait about 10-15 seconds until it reengages. It makes aloud clunking/dropping sound as if I ran over something and one time it sounded like a million pebbles were inside my engine and under my car. No diagnostic numbers are coming up and it's like no one knows what I am talking about. But multiple Fords are having this issue and they are not doing anything about it. I took it in during my warranty and now it's out of warranty and I'm going to have to pay for something that they should have repaired from the get go. This is dangerous.
Electrical fire under hood occurred spontaneously. Just before my vehicle shut off the dash board read something about to conserve battery shut engine off. Pulled over got out of car and it burned. Insurance agent is investigating. Sherriff and fireman said it was electrical fire under hood. Had I not decided to pull over at rest stop when I did we would have been on freeway when it ignited.
Under warranty, moisture was present in all the rear brake lights. The upper (third) brake light had the most condensation. An authorized Ford dealer reviewed the issue and advised Ford does not cover moisture within a light as the moisture will dissipate over time. I advised the upper brake light was never dry, they insisted warranty would not cover the issue. I could replace the light, I received a quote at that time. Now the upper brake light has less than 2 led's working and the visibility is next to nothing. Reviewing forums, this is an issue that has been present in the Ford Expedition since the new vehicle design change. My concern is very simple, that brake light is important in the safety of our passengers, those around the vehicle and the vehicle itself. We have not been in a rear end collision with this vehicle, but it is difficult to see braking of this vehicle ahead when the vehicle is one car ahead of you based on what I have seen when driving behind this vehicle myself. I consider this brake light a significant component of the safety features in our vehicle. Timing of the issue was over a period of time. First phase was moisture not dissipating, second phase has been the led lighting continues to stop working, a few led's at first, now only a few are operational, and dim at best due to the continued moisture in the upper rear brake light assembly.
The vehicle has an intermittent electrical problem which causes a cross traffic system fault, blind spot system fault and the liftgate or liftglass to indicate that it is ajar. Hen these fault the safety systems are inoperative and pose a safety concern. This occurs while in motion at both on both city streets and at highway speeds.
The retractable/automatic running board on the passenger side intermittently drops down when the car is in park and in a stationary position for a period of time. (ie. 2-3 hours at rest) when I restart the vehicle and open/close the doors, then shut off the vehicle, the retractable running boards will go back up where they belong...most of the time. Several days later, the same thing happens again. I took the vehicle in for service (cronin Ford - harrison, Ohio) in the fall of 2019 and they replaced the retractable running board motor on the passenger side only. In March of 2020, it started to happen again, after the vehicle is at rest for 2-3 hours. I am planning to take it in for service again, but I'm concerned that this will become a recurring problem well after the warranty period is over.
Upon startup, the dashboard monitor will not light up and the transmission will not go into gear. This includes no backup cameras, radio, mapping feature, or hands free bluetooth on the monitor, while the dashboard (directly in front of the steering wheel area) flashes on/off that "transmission not in park", or "oil needs to be changed", yet the transmission is stuck in park. After trying several times to manually put the car into "drive" it will finally start moving forward with a grinding sound, before coming to an abrupt stop. This sequence occurs several times, until I turn the car off and try again. It sometimes takes 4-5 attempts over 5-10 minutes to get the car moving with all items working properly. It seems electrical, since it always involves both the dash monitor and the transmission at the same time.
Even though I have put the car in park, it still moves and has hit me and some of the passengers getting out the car with the doors and other parts of the vehicle almost running us over. The vehicle was put in park according to dial. However, it still moved.
The contact owns a 2018 Ford Expedition. The contact stated that the vehicle failed to shut off and the contact disconnected the battery. Also, the running boards failed to retract and the steering wheel pulled to the left and right. The contact stated that the drive control malfunction service requested, hill descent fault, electronic limited slip differential, reduced torque, drive control, pre collision assist not available, service advancetrac, and traction control warning indicators illuminated. The vehicle was taken to thoroughbred Ford (8501 N boardwalk ave, Kansas City, mo 64154, (816) 505-1818) and seekins Ford Lincoln (1625 seekins Ford dr, fairbanks, ak 99701, (907) 459-4000) where it was diagnosed that the steering sensor needed to be reset and the steering wheel needed to be adjusted. The vehicle was repaired; however, the failure recurred. The manufacturer was contacted and provided case number: Cas21880081. No further assistance was provided. The failure mileage was 500.
Takata recall. On 4/29/19 the 2nd row middle seat belt was replaced after having been in the shop 2X for diagnosis. It would not release out to buckle. It kept snagging on itself inside. On 6/11/19 the vehicle was taken in to be diagnosed for bad strut. Turns out 3 of the 4 were bad and need replaced. The dealership would not replace the 4th strut even though she stated its been a big problem lately. Also the lift gate was inspected as it opens and closes on its own periodically. They could not get the lift gate to recreate the problem and since the vehicle didnt throw a code for it they cant do anything about it. I have an appointment for 6/19/19 to have the 3 struts replaced and the lift gate checked again.
Following computer issues that caused the following: Bad steering sensor (play in the steering), traction control warning, hill decent warning, running boards not working, Ford sync freezing: Radio, temp, back up cameras, phone not working. Monitor turns off and on while driving. Monitor will not turn off when car parked.
The vehicle failed to start 3 different times. The first time was immediately after purchase of the vehicle - it started after 30 min and was taken back to the dealership. They replaced the battery and no issues until 4 days then it occurred again. The vehicle was stopped and parked overnight and wouldn't start the next morning. The battery had enough power - jump starting didn't help. The 3 tow truck was finally called into tow the vehicle to the Ford dealership. They replaced the ignition switch and then took the vehicle back up to the purchasing dealership. They did a full review of the vehicle and didn't find any further problems. Then 4 weeks later it happened again where the vehicle would not start following sitting for a couple of hours. Again it took 4 tow trucks to come to get the vehicle to the Ford dealership. The problem was the vehicle wouldn't stay in neutral to be towed it would always return to park. The dearship then replaced the started and said it was then taken care of and won't happen again. The events were Sept 4th - purchase vehicle - 1st episode, Sept 8th - 2nd episode, November 19th - 3rd episode
I bought this new Expedition June of 2018. It has put itself into deep sleep mode 8 times. 06/11/18, 08/09/18, 08/19/18, 08/22/18 twice!, 10/13/18, 11/11/18, 02/06/19. Each time it had to be jumped with another large vehicle to start it up. The first time was June 11th just days after I bought it. We took it in and they said nothing was wrong. It has been in the shop 3 more times since then and they "can't find anything wrong" they are now saying they will replace the battery but I feel its something with all the new technology in the car and it will strand me again. I have lupus and it has stranded me in 105 degrees and Ford roadside assistance said the couldn't come for 1 hour and 45 minutes. I had to have a stranger try to jump it with a small car and it wouldn't charge, then a Tundra that the marina manager drove pulled up and he finally got my car going....I can;T drive a car that has done this so many times and the Ford corporation said it doesn't qualify for a replacement. They want me to drive around with cables in my new $83K car and depend on others to help me when I am stranded!! I am dealing with service department of automax Ford in killeen Texas. They have been kind but unable to help me. This last occurrence was Feb. 6, 2019
A D V E R T I S E M E N T S
- Saint Thomas, MO, USA