This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford F-150. The contact stated that while the independent mechanic was rotating the tires, he was informed that the lug nuts on all four wheels were swollen. The vehicle was taken to the dealer; however, the dealer did not inspect the lug nuts and informed the contact that they were unaware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 75,000.
The contact owns a 2016 Ford F-150. The contact stated that while the vehicle was parked overnight on the side of the road, the contact attempted to change a tire however, the lug nuts were swollen. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,500.
The contact owns a 2016 Ford F-150. The contact stated that upon entering the vehicle, he noticed that the steering wheel had semi-detached and became loosened. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the steering bolt failed and needed to be replaced. The vehicle was repaired. Additionally, the contact stated that upon having the tires rotated, the contact was informed that all the lug nuts were swollen. The vehicle was repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 22,845.
The contact owns a 2016 Ford F-150. The contact stated that while the vehicle was at the dealer for an unknown repair, the dealer informed the contact that the lug nuts were corroded on all four wheels. The lug nuts were all replaced. The vehicle was repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 78,000. The VIN was unavailable.
Wheel lug nuts outer layer has deformed making it impossible to tighten lug nuts correctly. Dealer stated this is a common occurrence, but usually happens after 100,000 miles. My vehicle is at 60,996 miles. Dealer stated only option is to change lug nuts at a cost of $129 dollars or tires could not be rotated until new lug nuts were purchased. What happens if you have a flat tire on the side of the road? With distorted lug nuts, a person could not get proper torque and wheel could separate from vehicle while driving.
Vehicle has less than 30,000 miles and lug nuts were so swollen that when I did a tire rotation they ended up having to replace the lug nuts. This is inexcusable and a significant safety hazard.
The contact owns a 2016 Ford F-150. The contact stated that while her son was driving 55 MPH, the driver-€™s side rear tire experienced a blowout. The driver pulled over to the side of the roadway and attempted to place the spare tire on the vehicle however, the driver was unable to remove the lug nuts. The driver had the vehicle towed to a local dealer, where the dealer inspected the vehicle and stated that the lug nuts were swollen. The dealer replaced the lug nuts with aftermarket lug nuts and mounted the spare tire on the vehicle. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000.
The contact owns a 2016 Ford F-150. While the vehicle was being serviced and the tires were rotated by an independent mechanic, the contact was informed that the lug nuts could not be removed. The contact stated that the lug nuts were replaced in August of 2019. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 102,020.
The contact owns a 2016 Ford F-150. When the vehicle was taken to sunset Ford (314-843-4431, located at 11700 gravois rd, St. Louis, mo 63127) for an oil change and tire rotation, it was diagnosed that water slipped through the chrome seal on the lug nuts, which caused the lug nuts to swell. The dealer informed the contact that if the tires needed to be changed in an emergency situation, the lug nuts could not be removed. The dealer stated that the failure was a known issue and there was no recall. The manufacturer was made aware of the failure and confirmed that the failure was a known issue and that action was already taken against the supplier. The contact was not compensated. The contact was informed that the failure was reported to NHTSA and there would be no reimbursement. The vehicle was repaired at the contact's expense. The failure mileage was 49,658.
The contact owns a 2016 Ford F-150. While attempting to have a tire rotation, the contact was informed that the lug nuts were swollen. There were no warning indicators illuminated. The vehicle was taken to crain Ford of little rock (4601 colonel glenn plaza dr, little rock, ar 72210, (501) 436-0341) where it was diagnosed that the lug nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided a case number [xxx]. the lug nuts were replaced by approval from Ford customer relations. However, no further assistance was provided. The failure mileage was 59,489. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2016 Ford F-150. The contact stated that the oem lug nuts were swollen to the point that they were unable to be manually removed from the wheels. The dealer (bob sight Ford, 610 nw blue pkwy, lee's summit, mo 64063, (816) 524-6550) was notified of the failure and indicated that the vehicle would need to be diagnosed and that they would have to order the parts for the oem lug nuts. The manufacturer was notified of the failure. The approximate failure mileage was 38,250.
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