The contact owns a 2020 Ford F-450. The contact stated that after starting the vehicle, the engine ran for several minutes before the vehicle independently shut off. No warning lights were illuminated. The contact attempted to restart the vehicle however, the vehicle failed to start. The vehicle was towed to the residence. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL) as probable cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 184,000.

- Live Oak, FL, USA

The contact owns a 2020 Ford F-450. The contact stated that while driving 60 MPH, there was an abnormal knocking sound coming from the vehicle, with the "Reduced Engine Power" message displayed on the instrument panel. The contact pulled over to the shoulder of the highway, and the vehicle shut off. The contact stated that the vehicle failed to restart after several attempts. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed, and it was determined that the high-pressure fuel pump had failed. The contact was informed that the entire fuel system needed to be replaced. The contact then received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and informed the contact that the remedy for the recall was a software update. The contact was informed that due to the fuel pump failure, the vehicle was no longer qualified for the recall repair. The dealer referred the contact to the manufacturer who offered to cover 50% of the cost for the repair. The contact stated that the recall repair was not a permanent repair and that the recall remedy failed to adequately address the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

- Fort Myers, FL, USA

The contact owns a 2020 Ford F-450. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while starting, the "Low Fuel Pressure" message was displayed. The contact stated that while driving at an undisclosed speed, the vehicle lost power. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the fuel filter had exploded and needed to be replaced. The vehicle was then towed to a dealer where it was diagnosed and determined that the fuel system was contaminated with metal and that the entire fuel system needed to be flushed and replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

- Washington, PA, USA

The contact owns a 2020 Ford F-450. The contact stated that while driving 65 MPH, the vehicle lost motive power. The vehicle was towed to the dealer and diagnosed with metal shards in the fuel system. The dealer informed the contact that the fuel system kit needed to be replaced but parts were on backorder. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 33,875.

- New Market, MD, USA