Notes: Welcome to North America, Ford Fiesta. Thanks for bringing your herky-jerky transmission, numerous interior quality complaints, and an engine that dies while driving.


really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
47,784 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fiesta body / paint problems

body / paint problem

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2011 Ford Fiesta Owner Comments (Page 1 of 4)

problem #66

Feb 262015


  • 94,721 miles


The contact owns a 2011 Ford Fiesta. The contact stated that while driving at 40 mph, the front passenger door swung open when it was leaned on by the passenger. The door ajar warning light illuminated. The contact mentioned that the door crashed into an electrical pole, a mail box, and storm drain marker. The VIN was included in the NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact mentioned that the vehicle was taken to the dealer prior to the failure and was told by the dealer that the vehicle would not be repaired until the failure was experienced. The vehicle was not repaired. The manufacturer was made aware of the failure and wanted the contact to sign an agreement form that would require the contact to release Ford from any claims and actions, present or in the future from any issues, suspected or unsuspected, before repairing the vehicle. The failure mileage was 94,721.

- Hammonton, NJ, USA

problem #65

Sep 152015


  • miles
The contact owns a 2011 Ford Fiesta. The contact received notification of NHTSA campaign number: 15V246000 (structure: Body); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- Paw Paw, MI, USA

problem #64

Jul 272015


  • 44,000 miles
Rear passenger door flung open while driving. Had to hold closed with one hand while driving in downtown traffic. Not a pleasant experience. Even though there's a recall on all the door latches, due to a shortage of parts Ford only has to replace the one that is broken, and will schedule the rest of the recall as the parts become available in the 3rd quarter. We're in the 3rd quarter, shouldn't their be enough parts available to fix the other three doors" 3rd quarter ends September 1st. Really, I have to wait weeks for the other latches? they can't efficiently be replaced all at once? who assumes the liability for the other three doors while I wait to be scheduled? how am I supposed to feel comfortable having passengers in my vehicle or driving myself" doors opening while driving is a major safety issue, this should be treated with greater priority for customers that have experienced the problem. El paso, Texas is supposed to experience triple-digit heat for the next week. If heat is what made the spring fail in the latch, I feel like a sitting duck.

- El Paso, TX, USA

problem #63

Jun 302015


  • 130,000 miles


Now on two different occasions the door locking mechanism has failed. First time Sept 16th 2014 rear driver side passenger door lock failed. Which is the least used door. Then the second time the drivers door lock failed.bad luck or bad manufacturing processes and to add insult to injury Ford dealerships are not providing loaner cars at their full expense. You have to get a loaner car from budget rental. They said it will be reimbursed to you less the tax" the Ford dealer here in las vegas could not even give us an estimated time for the repair. Very bad for Ford with a service record like this. This leads me to the conclusion that I will not be going back to Ford for our next vehicle. A door locking mechanism failing? how did this even get a 1 star rating"

- Pahrump, NV, USA

problem #62

Jun 252015


  • 32,000 miles
Door flew open. According to internet, tow to nearest dealer for repair. We tied door closed and went to nearest dealer. Friendly Ford"?? 660 N Decatur blvd. Las vegas Nevada. Were told to bring car back as they had to order door latch. All doors are defective but were told they would order only one latch at this time. Told serviceman what if wife falls out? were told she should wear her seat belt. What about children in back seat" we only have one car. Situation very dangerous. Do not know when they will order all parts and repair all defective doors.

- Las Vegas, NV, USA

problem #61

Jun 212015


  • 55,012 miles
While driving down the highway the rear right door flew open and will not shut at was a very terrifying experience being my 2 year old grandson was sitting beside it.having to try to get over on a busy interstate in okc, was scary at its best. There are not any dealerships open on sundays.I will never put a childseat in my car again.absolutely horrific !!! I now have no way to get to work. My car is useless, undrivable, which leaves me stranded, with no transportation to my job. Will my car ever be safe ? do all the doors open on their own and never close again. Not to mention I cannot lock my car. I am scared to drive this car again.

- Okc, OK, USA

problem #60

May 302015


  • 22,575 miles


I opened the passenger rear door to put a package on the back seat. When I tried to close the door, it would not stay closed. It would shut and bounce back open and would not latch. I tested the latching mechanism and confirmed that it would not engage. I had to have a passenger hold the door shut on the short drive home and had to secure the door to the other passenger door with a bungee cord. I have contacted a dealer and will have to have the entire latch replaced and I'm not sure it's covered by warranty at this point. This is an extremely serious safety issue that should be subject to a mandatory recall by Ford.

- Spanish Fort, AL, USA

problem #59

Apr 152015

Fiesta 4-cyl

  • 64,000 miles
Passenger door latch does not secure the door after closure. After passenger entered the vehicle and closed the door, it immediately bounced open again. The latch is no longer operative and does not hold the door in place. Ford have issued a recall on models 2012 to 2014 for exactly the same problem but we have the same issue on 2011 vehicle. My local Ford dealer wants $550 to effect the repair. It seems like Ford should extend the recall to all vehicle affected.

- Carlsbad, CA, USA

problem #58

Apr 232015


  • 110,000 miles
The car was parked in my driveway and after loading my child into his car seat in the back seat of the vehicle I attempted to close the door and it wouldn't stay closed. The latch wouldn't stay closed so I tried to close it again slowly, then firmer and still it wouldn't close. The door would pop back out. I can push it closed enough that the interior lights will stay off but it will open if I close any other doors or try to drive away. The latch on the door does not stay engaged on the car.

- Ontario, CA, USA

problem #57

Apr 092015

Fiesta 4-cyl

  • 65,600 miles
The passenger side door swung open while the vehicle was in motion. Luckily the passenger was not harmed but the door closed swung back very fast and very easily could have caused serious injury. The door has not been able to close since the time of the incident. The vehicle was taken to a Ford dealer for inspection but since it was over 60,000 miles it could not be repaired within the warranty period. The problem is a faulty door latch. Ford just announced it was recalling vehicles for that same problem but it does not include the 2011 model, only from 2012 to 2014 event though its the same part being used.

- El Paso, TX, USA

problem #56

Apr 222015

Fiesta 4-cyl

  • 42,000 miles


While exiting a major highway, the passenger door flew open on the exit ramp. We were unable to close the door again and had to tie the door through the windows to continue our trip home. I contacted Ford customer service, and although they are aware of this safety issue and a bulletin was issued regarding this malfunction on multiple makes and models, no recall has been officially issued. Therefore, I had to fix the problem at my own expense. Ford refused reimbursement.

- Wellington, FL, USA

problem #55

Sep 222014

Fiesta 4-cyl

  • 40,000 miles
My back passenger door latch does not work at all. If the door is not constrained the door will open at any speed...unsafe and unfit for any back seat passengers.

- La Quinta, CA, USA

problem #54

Apr 012015

Fiesta 4-cyl

  • 80,000 miles
Rear passenger door will not latch, called Ford they would not talk about the issue when I advised I just read this complaint is currently be investigated. Why won't they admit the issue and recall the problem before somebody (normally a child is in the back seat) is killed due to falling out. This car is used by my 20 year old daughter who has a 3 month old daughter that rides back there. I am going to have the problem repaired for the safety of my grandchild. I will seek legal representation to have the issue addressed. Due to the mass volume of complaints is seems Ford would be forced to a recall.

- Clarksville, FL, USA

problem #53

Mar 302015

Fiesta 4-cyl

  • 31,195 miles
Dropped off passenger in her driveway from front passenger seat. We both got out of car. When I returned to car I fastened seat belt. Turned on ignition switch and 'open door' signal came on for passenger door. I got out of car, shut passenger front door and it did latch properly, got back into drivers seat and drove down her street. Stopped at stop sign and signaled to make left hand turn into a four lane parkway. Pulled out veering left to reach proper lane as passenger door flew open, which tripped red open door warning light and the audio warning. Startled the bejesus out of me. I had to carefully cross all lanes to pull off roadway to right side shoulder to keep the opened right side front door from being hit by other cars. Problem was sudden onset and I had never had a problem with warning lights or latch before 10/30/15, and I am the only owner car has had.

- Lehigh Acres, FL, USA

problem #52

Sep 202014

Fiesta 4-cyl

  • 48,000 miles
While leaving a parking lot after loading camera equipment and groceries into the rear backseat from the rear passenger side door I pulled out onto the main road and as I turned left into the U-turn, my rear passenger door swung open releasing my equipment and some of the groceries out into the road. Thankfully no one was following close and I was able to pull aside and pick up my belongings. Thinking I had not shut the door all the way I shut the door to only hear an empty "thunk" and the door bounced back. I attempted to resolve the issue in a variety of ways to no success and my final solution was to use a ratchet strap to secure the door shut. It was only upon researching how to fix this that I realized I could post here. Thankfully my equipment and groceries were relatively undamaged given the lower speed of the incident but if anyone had been in the backseat this could have been extremely dangerous. The oddest part of this is that I utilize this car mostly solo so if I ever do access the backseat its typically from the driver side rear door which I have had no issue with.

- Houston, TX, USA

problem #51

Mar 132015

Fiesta 4-cyl

  • miles
When attempting to close rear passenger side door on 2011 Ford Fiesta, the door failed to latch and would not remain closed. Upon closer inspection, the latching mechanism in the door would not remain in the latched position and would fall open under its own weight.

- Ladson, SC, USA

problem #50

Mar 152015

Fiesta 4-cyl

  • 21,092 miles
Right rear door latch failed, unable to keep door closed, unable to recluse or latch door.

- Alta Loma, CA, USA

problem #49

Feb 212015


  • 64,000 miles
The contact owns a 2011 Ford Fiesta. The contact stated that while exiting the vehicle and closing the front driver's side door, the trunk independently opened and failed to latch. In addition, all four doors failed to lock and the trunk open warning light illuminated. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 64,000.

- Bridgeton, NV, USA

problem #48

Feb 212015

Fiesta 4-cyl

  • 37,020 miles
I live on the island of St, croix, us virgin islands. On Saturday February 21, 2015 after driving the car for several errands, I returned home and opened the rear passenger side door to take out some items. When I closed the door it would not stay closed. It seems as if the latch will not stay shut. I will contact the dealer on Monday.

- Christiansted, VI, USA

problem #47

Feb 122015

Fiesta 4-cyl

  • 59,000 miles
I put my baby into her car seat, closed the back passenger door, and started driving when the "door ajar" warning light on the dash appeared. I immediately stopped and saw that the back passenger door was ajar. Her door would not stay closed. Nothing I attempted would fix it. The car was never damaged, and the broken door received barely any use, as she is under six months old. I had to tie a swaddle blanket to the handle and hold on while driving us home. I immediately called the dealership where we had purchased the car (Ford akins) and was told that there were no recalls, despite the fact that there is an ongoing investigation, and that we would be charged to fix a glaring safety issue even though we had purchased the extended warranty and the car was exactly four years old. I was also told that they would have to order the part, and am now left waiting with my baby in the back of a car with a door that is duct taped closed. I consider this to be an extremely serious safety complaint, and don't trust that another door won't fly open while driving.

- Athens, GA, USA

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