really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
72,598 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Flex steering problems

steering problem

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2010 Ford Flex Owner Comments

problem #13

Nov 072016


  • 65,000 miles


Approximately 5 months ago I went to go start my 2010 Ford Flex and I had no power steering. I could not steer my car at all, after sitting for about 20 minutes I re-started my vehicle and the steering was back to normal. Since then I have had intermittent problems with my power steering. Occasionally when I start my vehicle I have no power steering, if I turn the steering wheel slightly left or right it will come back on. I have no warning lights on my dashboard for this, but I have had on occasion the traction control light come on but only for a couple of minutes, then it goes away. I have taken it to Ford and they claimed I had a fault code for the power steering, but could not send me any info on it. Luckily this has not happened while the vehicle is being driven, it's usually upon starting. It seems based on the recall of 2011-2014 that Ford would have included the 2010 vehicles. If this happens while I'm driving it could have serious consequences.

- Whittier, CA, USA

problem #12

Oct 102016


  • 43,500 miles
The electric power steering assist systems intermittently fails resulting in the loss of steering. This happens mostly at startup and most of the time requires turning the engine off and then restarting the engine to get the electric power steering assist systems to function. I have had the vehicle to a Ford dealer for this problem but they refuse to do anything about it unless they see it happen, which would be very difficult to do since it is a known intermittent problem. My understanding is that there is a recall for this exact problem for 2011 - 2013 Ford Flex's. for some reason the 2010 Flex is not included in the recall. This has been happening for about six weeks now but again the problem is very intermittent. At this point I am afraid for the safety of myself and my family.

- West Islip, NY, USA

problem #11

Oct 022016


  • 94,000 miles
While driving home the service power steering/service advancetrak warning came on. I was able to drive the additional 5 miles or so to get home without having any major steering issues. The steering felt different, but was still controllable. Upon arriving home, I turned the vehicle off and back on. I was seeing if the warning disappeared, but now it said service power steering now. At this point the steering wheel was almost immovable. I was able to get the vehicle down to the street, where I had it towed to the closest Ford dealership. I received a call stating that the rack and pinion steering gear was in need of replacement. We purchased the vehicle in the fall 2015 with about 78000 miles on it. Currently we have about 94000 miles on it. I have noticed that the newer model years with the same engine have had a similar defect prompting a recall. I find it hard to believe that a similar problem could have occurred with the exact same scenario. The dealership has responded with an estimate for $2200+. with the vehicle having less than 100000 miles and now requiring such a major repair, I personally feel as though Ford has some responsibilty. Luckily I was able to make it home with my vehicle, but if I had to have driven any further away what could have happened? please help not just me but other owners of the same MY2010 vehicles.

- Dayton, OH, USA

problem #10

Aug 192016


  • 93,428 miles


When starting the car the power steering would not work with a "power steering system fault" and"adv trac fault" warning on the dash.for a few days we could try restarting the car and have power steering until it had a complete failure. Had the whole power steering rack replaced at Ford dealership at a cost of $1975

- Ellsworth, MI, USA

problem #9

Jul 072016


  • 87,000 miles
2010 Ford Flex sel with ecoboost, 87K miles. Electronic power steering went out on my on my way home. I was on my street, so when I got home, I turned off and restarted the car, power steering was fine. A week later the power steering failed right when I started the car, and no amount of restarting has brought it back to life. Apparently I'm looking at around $1000 for a new SAS and steering gear. It seems there was a recall on the 2011-2013 flexes, but not the 2010S, which to my knowledge have the same electronic steering system. I see others on forums complaining about this issue as well, and would really like to see a resolution to this problem.

- Cheyenne, WY, USA

problem #8

Dec 152015

Flex 6-cyl

  • 72,997 miles
Power steering went out. Towed to Ford dealer. They replaced the steering gear assembly ($2,145). Two hundred miles later the same thing happened again. Towed to the same Ford dealer, after two days they tell me the tire pressure was low. I don't believe it but will drive some more. When these incidents occurred we were driving on state highways at 40 mph +/- pulled over and stopped and lower speeds the vehicle was impossible to steer. Vehicle mileage 72997 and we are original owner.

- Royse City, TX, USA

problem #7

Nov 242015

Flex 6-cyl

  • 51,000 miles


Accelerated from drive making sharp right turn onto busy state route road. Power steering abruptly failed while accelerating with front wheels turned sharply to passenger side. Steering was impossible to move back to center position in spite of pulling with all my might (muscular build). Applied brakes sharply; vehicle exited road and impacted curb with front tires..wife, and two small children present in vehicle and traffic at speed on road. Once static; steering wheel locked in position; completely unable to budge wheel with vehicle static. Conducted research; identified Ford recall for model years 2011 and above with identical problem. Informed Ford designed flawed and unsafe steering rack in hundreds of thousands of vehicles; but my 2010 Flex is not covered under recall. Repair requires complete replacement of electric steering rack and related components. Repair cost approximated around 3K. Vehicle purchase new in 2010, only 51K miles (just out of warranty). Ford tells me to take a hike. I am physically disabled and on social security disability. It is winter, we have no other vehicle. This is criminal negligence; why have you exclude 2010 and prior model years in recall with identical component failures?...updated 03-10-16

- Georgetown, PA, USA

problem #6

Aug 032015


  • 85,847 miles
When we turn the car on the power steering warning light flashes and the power steering goes out (the steering wheel shift to the right and it becomes manual steering and very hard to turn the wheel straight).it goes directly into manual mode. We turn the car off and back on and the light disappears and the electric power steering is working again. It has happen this way several times over the past 2 weeks. We have a Ford Flex 2010 eco boost that has the electric power steering system. We took to the dealership and they are staying we need to replace the steering control box. It's faulty and a very expensive fix. But we do not fall under the recall for the Ford Flex since that is for the 2011 and current. It's the same issue the other Ford Flex's are having with the power steering. I've read on numerous forum that this issue is happening also with the 2010 eco boost Ford Flex. Very scary if this happens while driving with kids in the car and the steering goes out. This is just one of many issues we have had with this car including having to replace the throttle body due to the car jerking and engine revving up while at idle, grinding breaks which we keep being told is normal and premature tire wear.

- Norfolk, VA, USA

problem #5

Jul 252015


  • 76,000 miles
Steering goes into manual mode. It just started went away for two days then came back. Seems very similar to Ford Flex 2011 recall. Came close to having an accident as manual steering was at all levels of speed. Today it is back to normal, and it is easy too steer. Concerned that it will happen again and cause an accident.

- Lithia, FL, USA

problem #4

Jul 192014

Flex 6-cyl

  • 55,000 miles
Car was exiting route I90 onto a toll exit ramp. Power steering failed and car could not be steered at all. Initial report from repair shop is that the car's power steer leaked completed out and damaged the rack and pinion steering system. There were no warning lights or other indications that this was occurring until this incident.

- Brockport, NY, USA

problem #3

Jun 252014


  • 140,000 miles


The powersteering was intermittent tight at times for a week and then became very tight and almost couldn't steer nearly causing a crash. We took it to the dealer where they are replacing the rack and the powersteering shaft for over $1000 on a car that is barely 4 years old. This vehicle was not included in the May 29th recall for the same problem on other Ford SUV's.

- Porters Lake, Ns, Canada, DC, USA

problem #2

May 042013

Flex 6-cyl

  • 54,000 miles
I have a 2010 Ford Flex eco boost. The electric assist power steering is going out. The problem began sporadically and then became more prevalent. It usually occurs at low speeds. The force required to turn the wheel when it goes out is ridiculous. It can be especially dangerous when pulling out into traffic. Initially, the power steering would go out for a short distance (less than 1 mile) and then come back. Then, it remained out for a 3 mile period before coming back. There are no warning lights on the dash when this happens. I just went to a Ford dealership, and they quoted $2,200 to replace the entire steering column. However, their diagnostic equipment didn't raise any warnings either. So, this was just a guess on their part. I took the Flex in to address some tsbs, after which the power steering worked again for about 1,000 miles. Six months later, it went out completely again. Took the car to an independent mechanic, who hooked it up to the latest diagnostic equipment, and again everything looked good - no codes. The power steering is completely gone. However, on start-up it will occasionally come back for one turn of the wheel.

- Hanahan, SC, USA

problem #1

May 012012

Flex 6-cyl

  • 26,000 miles
While driving 30 mph the car simply dies. All lights come on and the car just shuts off. Left with no brakes, steering, or control. Dealer brought in engineer, after a week with the car dealer cannot replicate problem. Ford Motor Company decides nothing is wrong and force me to take dangerous car back. Incident occurred twice in the month of April/May.

- Sherborn, MA, USA

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