really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
23,920 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Flex brakes problems

brakes problem

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2012 Ford Flex Owner Comments

problem #7

Sep 022016


  • 32,120 miles


Both right and left front brake calipers stuck simultaneously. The vehicle was in motion, going down a residential road, when there was a thump from the drivers side (front) wheel. It sounded like the brake pads wanted to fall out. There were no obstructions, debris, potholes and I was not braking at the time. Took the vehicle in for evaluation, where the mechanics advised both calipers were bad. I had to have both the right and left front brake calipers, rotors and pads replaced. Vehicle only has 30,000 miles on it. It is not driven hard or through harsh conditions. Similar event occurred almost a year ago on the rear brake assembly. That "event" also required replacement of rotors, calipers and pads.

- Arlington, VA, USA

problem #6

Mar 192016


  • 82,000 miles
My Ford Flex has a total of 82000 miles on it. I live in upstate New York. I have had three instances where the rear brake calipers stick and severely require both pad and rotor replacement. At 60 years old I can't hear the high pitched squealing but on two occasions my son has notice and upon stopping to check for the noise, the rear wheel is too hot to even touch. In one instance the pad was completely worn to the metal no doubt resulting in lose of braking power. The frequency of this problem is disturbing. The only documentation I have is the receipts for the parts and labor.

- Spencerport, NY, USA

problem #5

Jun 222015


  • 22,700 miles
While driving at highway speed there was a sudden metal on metal sound. Shortly after this noise started there was a burning smell and then visible smoke from the wheel. I pulled over to evaluate the noise and smoke. The radiant heat from the wheel caused the fiberglass panel on the side of the car to heat up. This heat caused a 3rd degree burn to the tip of a finger. The vehicle went to the dealership. The dealership evaluated it and stated the drivers side rear caliper froze. The day after the Flex was returned "fixed", the passenger side caliper froze. It did the same thing as the drivers side (made the sudden metal on metal sound, smoked and heated up). The Flex was towed back to the dealership, where the other caliper was replaced. The Flex was returned later that day "fixed". upon driving home, both the right and left rear caliper re-froze. After multiple visits to the dealership, I decided to take my Flex to a trusted brake shop for a second opinion. The shop stated both right and left rear calipers were seized. They advised the parts were incorrectly installed. They were able to make the necessary repairs and corrections to fix the right and left rear caliper. I have had no issues since the shop did the repairs.

- Arlington, VA, USA

problem #4

Dec 032012

Flex 6-cyl

  • 8,000 miles


Multiple problems with advance trac and electrical system. Occurs every five to six months. Service advance trac indicator comes on along with control issues in rain and snow, brake lights not shutting off, cruise control not operating and ignition system has quit working. Not all of this happen at the same time but the recurring issue is the advance trac system and then another part of the system fails or has problems along with the service advance trac warning.

- St. Paul, MN, USA

problem #3

Jan 082013

Flex 6-cyl

  • 9,600 miles
While traveling through Virginia to Pennsylvania, the front brakes vibrate/pulsate upon light braking. Seems as though the brakes were overheating in the mountains. At times, the pulsating was violent enough to transmit through the vehicle and steering wheel and floor. After a long break at a stop for lunch, the problem lessens but returns after driving vehicle probably 30 minutes or so. These moments of pulsation, there is a noticeable reduction of braking effectiveness. The problems have worsened since January and now the pulsations are happening more frequently and at slower speeds.

- Apex , NC, USA

problem #2

Oct 292012

Flex 6-cyl

  • 5,020 miles
First incident happened while driving about 40 miles an hour. Idiot lights came on the dash and the cars engine turned off. Thankfully I was able to get car off to the side of road. Car cranked right back up. 5 days later while sitting in a fast food line, same thing happened and was able to crank car. Called dealership in town, brought car in and they said, "nothing is wrong with your car, come and get it" picked up car. 2 days later while driving it down our street, I stopped to get mail about 9pm and the car totally died. No power at all. Was stuck in park had to be towed. This is a very dangerous situation. The car shuts down while I am driving!!! thank god that it has not happened while going 65 miles an hour with my family in the car. Car is at dealership. Have only had the car several months. Not a good track record so far!

- Apex, NC, USA

problem #1

Aug 012012

Flex 6-cyl

  • Automatic transmission
  • 8,000 miles
The contact owns a 2012 Ford Flex. The contact stated that while attempting to park, the brake pedal was depressed and the vehicle accelerated forward. The contact stated that the vehicle jumped a curb and crashed into a post. The vehicle was not destroyed and there were no injuries. The vehicle was taken to a mechanic shop for repair. The dealer and manufacturer were notified. The failure mileage was 8,000. Updated 9/25/12 updated 10/03/2012

- Gray, TN, USA

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