The contact owns a 2013 Ford Flex. The contact stated that she attempted to close the rear passenger-€™s side door however, the door failed to latch. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The contact then stated that while closing the front driver-€™s side door, the door failed to latch securely. Due to the failure, the contact had to drive holding the door closed. The vehicle was taken back to the dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 84,000. The VIN was unavailable.

- Apopka, FL, USA

The contact owns a 2013 Ford Flex. The contact stated that on several occasions while stopped or attempting to drive over 10 MPH, the door ajar warning light illuminated, indicating that the front and rear passenger-€™s side doors were open however, the doors were closed. The contact then stated that while attempting to lock all the doors, the doors unlocked instead and activated the interior lighting. The vehicle was taken to the dealer where it was diagnosed that the door sensors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 170,000

- Huntsville, AL, USA

The contact owns a 2013 Ford Flex. The contact stated that upon opening the front passenger-€™s and driver-€™s side doors, a loud grinding sound was coming from the dashboard. The contact also stated that both doors would intermittently fail to unlock upon depressing the unlock button. The contact also noticed that the vehicle was consuming fuel soon after refueling. The dealer was notified of the failure and the contact was informed that the Vin was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Newnan, GA, USA

I have a safety concern on my 2013 Ford Flex VIN# [xxx] I had a recall replaced in November 2020 for front driver side door latch. Customer satisfaction program 19N09 as soon as I got in my car after the replaced recall, the passenger door light came on saying it was open even though it wasn't. I went back inside and asked about it. The service department told me that it wasn't covered under the warranty, that only the driver side was. It was very strange that it happened to pop up directly after getting the recall for the driver side replaced. As soon as I save enough money, I will get it fixed but if the driver side had a warranty, I feel that the passenger side should too. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kenton, TN, USA

2013 Ford Flex SE. Consumer writes in regards to door ajar sensor failure. The consumer stated that the door ajar alarm sounds even though the doors are closed and would not lock. Due to the doors not locking, the interior light do not turn off when the vehicle is off. All doors must be locked manually.

- Thousand Oaks, CA, USA

The contact owns a 2013 Ford Flex. The contact stated that when the front passenger side door was closed, the front passenger side door ajar warning light illuminated. In addition, the doors failed to lock when the vehicle was operated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 46,000.

- Maplewood, NJ, USA