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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
59,006 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex fuel system problems

fuel system problem

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2013 Ford Flex Owner Comments (Page 1 of 2)

problem #38

Sep 232018


  • 81,000 miles


I was driving down main street when my car stopped accelerating. I was able to move to the median turn it off and back on, but it still would could I putted across 2 lanes of traffic. Parked on a side street, turned it off and let it sit for a minute. I restarted and it drove fine. It did this exact same thing 2 days before. A yellow wrench appears on the dashboard as the issue is happening, but is not present any other time. The vehicle has around 80,000 miles on it. I am calling Ford today.

- Lansing, KS, USA

problem #37

Sep 202018


  • 66,000 miles
Fuel control module failed leading to vehicle failing to start. Engine would crank/turn over but no fuel delivered. Dealer diagnosed after vehicle was towed for service. Fuel pump determined to be good after bypassing fuel control module. Vehicle was stationary at time of failure.

- Newport News, VA, USA

problem #36

Aug 292018


  • 82,000 miles
Having problems with the motor stalling out and not starting for days. I'vebparked after filling it up and parking it for the night. Only to go out in the morning and not starting. Then after a few days of sitting it would start.

- Jackson, WI, USA

problem #35

Aug 142018


  • 67,000 miles


Vehicle shut off while pulling away from a stop light. Pulled to side of road and the aa8A-9D412-ca fuel pump relay was extremely hot and vehicle would crank but not start. Pulled connector and let the relay cool. Reinstalled connector and vehicle started with no issues. When I returned home I ordered a new relay and replaced the unit. Vehicle was in a dangerous situation with traffic around. This could have caused an accident.

- Philadelphia, PA, USA

problem #34

Jul 102018


  • 82,000 miles
2 issues 1) the front passenger door though closed is read as a warning "door ajar". the warning stays on at all times. It drains the battery and I have replaced the battery once since owning the 2013 Ford Flex when purchased in 2016 with just under 20,000 miles on it. The interior lights stay on from starting the engine until accelerated speed. The interior lights after parked stay on for a minimum of 30 minutes though it could be longer contributing to draining the vehicle battery. 2) the vehicle began to feel as if it is pulled while in commute. Not starting right away or shuts down/stalls. It has stalled and not turned over though the lights and radio work. Fortunately this has happened after being parked in my parking spot. It will not turn over, but the next morning it will start. After reading about similar issues for other Ford Flex vehicles last week with my vehicle doing the above action I replaced the fuel pump relay module. Which is located in the rear passenger area between rear passenger door and furthest rear window where the seat belt pulls from I felt I had resolved the issue. However, a week exactly later I attempted to start my vehicle when the exact scenario happened all over again. Vehicle would not start, but lights and radio worked. Left alone overnight I went to start it this morning and it starts. Through out the duration of this issue of stalling, not starting, pulling while in motion as it feels like the vehicle is being jerked there is no check engine light or when checking system the only warning is passenger seat ajar.

- Marysville, CA, USA

problem #33

Jul 112018


  • 58,799 miles
I parked the vehicle on the mall parking lot on mid-day of July 11, 2018 in cypress, ca. As I turned on ignition to start the engine, it failed to run. Immediately I suspected that the fuel pump is not supplying enough fuel to the injectors; I called Ford roadside assistance for towing service to the nearest Ford dealership. The service advisor will not cover this broken part -fuel pump control module because the recall only applies to the eco boost engine but not on my Flex which is naturally-aspirated. I left the car for two days which they cannot duplicate the engine failure, so I drove the car home which unfortunately failed to run the next day until today. What will I do with this Ford Flex for me to use?

- Long Beach, CA, USA

problem #32

Jul 062018


  • 53,071 miles


Without warning the vehicle would not start. It would crank, but not start. Vehicle was in an outdoor public parking lot associated with a restaurant after a very warm day of driving around town on personal errands. Situation occurred after dinner on a Friday evening. A major weekend inconvenience, but the issue is that there is a recall on this problem for same make, model and year vehicle. However, it does not apply to our vehicle even though it is in the same class? recall number: 16V621000, Ford number: 16S31. The problem: "fuel pump driver module". cost to repair: $380.87. Safety issue: Considerable internet documentation where exact same problem has occurred while driving the vehicle presenting a serious safety issue for all on board the vehicle. Recall should cover all class vehicles, not some unidentified privileged subset.

- Bargersville, IN, USA

problem #31

May 102018


  • 57,000 miles
My 2013 Ford Flex won't start again. This happened a couple of months ago. I had it towed to the dealer and they said there was a vapor lock issue. They fixed it for $140 plus dollars and yet, here I am again with the same issue. The dealer also stated my VIN was not included in the fuel pump recall list. This time around, I had run a few errands after attending my child's school event, came home and attempted to start the car about one hour later. It was a warm day (around 88 degrees). I can't tell you how frustrating this is. With kids, I need

- Stone Mountain, GA, USA

problem #30

Apr 222018


  • 110,000 miles
The contact owns a 2013 Ford Flex. While stationary, the vehicle would not start when prompted. After the first failure, the contact installed a new battery and reset the computer software in order to get the vehicle to restart. Upon the second occurrence, the vehicle was towed to an independent mechanic where it was diagnosed that the fuel pump and the fuel pump module needed to be replaced. A dealer was not made aware of the failure. The manufacturer was made of the failure. The contact cited NHTSA campaign number: 16V621000 (fuel system, gasoline) as the cause of the failure, but the VIN was not included in the recall campaign. The failure mileage was approximately 110,000.

- Durham, NC, USA

problem #29

Mar 122018


  • 119,827 miles
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start. The vehicle was towed to dick smith Ford in raytown, Missouri where it was diagnosed that the fuel pump leveler module was defective and needed replacement. The contact stated that this was the third time the failure occurred. The manufacturer was notified of the failure and filed case number: Cas-144337507. The vehicle was repaired for the third time. The VIN was invalid. The approximate failure mileage was 119,827.

- Kansas City, KS, USA

problem #28

Feb 222018


  • 57,500 miles


My car is affected by the same recall as many other Ford Flex vehicles, however, my vehicle is not listed as part of the recall. I am having issues with the fuel pump control module of my vehicle and it will not start. It cranks and acts like it wants to start however it will not start due to the lack of fuel created by the fuel pump module.

- San Jacinto, CA, USA

problem #27

Sep 082017


  • 72,018 miles
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start upon turning the key in the ignition. The vehicle was towed to buckeye Ford Lincoln (2343 w Michigan St, sidney, oh 45365, (800) 700-0050) where it was diagnosed with a fuel pump module failure and the fuel pump needed replacement. The contact stated that the vehicle was repaired, but the failure persisted. The vehicle was then towed back to the dealer where it was diagnosed that the rcm module needed replacement. Upon further investigation, the failure was discovered to be a wiring issue from the fuel pump repairs. The vehicle was rewired. The contact stated that the manufacturer was made aware of the failure and a case was opened. While driving various speeds, the steering seized and the power steering was lost without warning. The vehicle was taken back to the dealer where it was diagnosed with a steering rack failure, which needed replacement. The contact stated that the vehicle was not repaired due to the cost. The manufacturer's was made aware of the failure, a case was opened, and the contact was referred to NHTSA. The approximate failure mileage was 72,018.

- Botkins, OH, USA

problem #26

Jan 152018


  • 101,000 miles
Fuel is not getting to engine this vehicle was manufactured in Oakville Ontario between the time of a recall (16V621000) but does not have echo boost engine. Ford claims it is not part of the recall but the issue matches the exact recall.

- Allen, TX, USA

problem #25

Jan 162018


  • 73,370 miles
2013 Ford Flex would turn over just fine (battery was fine) but would not start. It acted like it was not getting any fuel (which was the case). Fortunately, I was not driving at the time as that would have been a potentially serious situation. The dealership replaced the fuel pump driver module (part #aa8Z 9D370 B) which is under recall for other models of my vehicle but not mine. After researching the internet, this is a prevalent issue and should be addressed for all engine models (not just one).

- Livonia, MI, USA

problem #24

Aug 072017


  • miles
Vehicle is not getting any gas do to faulty fuel pump, alarm keeps going off, third time replacing latch, one twice,

- Grand Island, NE, USA

problem #23

Dec 312017


  • 80,000 miles
2013 na 3.5L fired Flex fuel pump control module (part # aa8Z 9D370 B) failure has led to me being stranded 3 times and caused the vehicle to stall twice (once while in motion). Ford has recalled the 2013-2015 Ford Flex with the 3.5L ecoboost (turbocharged) engine for the same issue (fuel pump control module failure/replacement), and uses the same part in both vehicles (part # aa8Z 9D370 B). Vehicle failed to start when parked 3 separate times, resulting in it being towed to a dealership twice. Vehicle stalled once while stationary, and once while in motion without warning. Dealer indicated that the fuel pump control module is at fault and not under recall. Ford openly recalled the turbocharged Flex for the same part that has failed in the naturally aspirated version that I have.

- Gainesville, VA, USA

problem #22

Jan 022018


  • 52,000 miles
The contact owns a 2013 Ford Flex. While driving 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. The vehicle was towed to jack demmer Ford (37300 Michigan ave, wayne, mi 48184, (734) 721-2600) where it was diagnosed that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was insufficient fuel pressure going to the engine, which caused the vehicle to stall. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 16V621000 (fuel system, gasoline). The manufacturer was notified of the failure. The contact received case number: Tas13866368. The approximate failure mileage was 52,000.

- Westland, MI, USA

problem #21

Dec 072017


  • 34,000 miles
The contact owns a 2013 Ford Flex. While entering the vehicle and inserting the key into the ignition, the vehicle would not start. The contact had the vehicle towed to redlands Ford Inc (1121 w colten ave, redlands ca 92374) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was at the dealer being repaired. The manufacturer was also contacted and did not assist. The failure mileage was 34,000.

- San Bernardino, CA, USA

problem #20

Jun 102017


  • 104,000 miles
I was driving car and it stalled out of nowhere. Had car towed home and mechanic said it is either the fuel pump or fuel module. Now car only starts sometimes and will turn off. Not safe to drive at all. I tried calling Ford service department but they say that my VIN. Is clear don't see how this is possible as my car is doing samething as many other Ford Flexs on the road how do I get them to add my VIN. To recall list please as my car is doing samething as the cars on recall llist.

- Lineville, AL, USA

problem #19

Jun 232017


  • 68,000 miles
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln mks and Lincoln mkt vehicles equipped with 3.5L gtdi ecoboost engines and 2013-2015 Ford Taurus police interceptor vehicles. A component within the fuel pump electric module (pem) may overheat causing a loss of electrical power to the fuel pump. Consequence a loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. What owners should do Ford will notify owners, and dealers will inspect the fuel pem part number and replace the fuel pem, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31. I had this part suddenly go out on me on 6/22/2017 and had it towed to my dealership. I had received an oil change at our local walmart and when they went to pull it out of the garage the car would not start. So I had it towed. I had this part replaced 6/23/2017 and I was told that my VIN # was not issued for the recall. Even though they admitted that the vehicle was manufactured where the recalls came from and the dates of productions of the recall. This vehicle met those condition but for some reason my VIN was not on the recall list so they will not pay for my part or labor to remove and replace it.

- York, PA, USA

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