This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Third time having the fuel pump replaced. Pump fails every 20-30K miles. Car will stop running while driving on roadways, unable to restart vehicle. Had to pull over to side of road and wait for tow. 1st time 36,000 miles 2nd 53,000, 3rd 90,000. All repairs were performed by Ford service center
Now replacing the fuel modual sensor for the 3rd time in 5yrs. This is a known issue for other Ford vehicles. Car will not start and needs to be towed each time. Front passenger door sensor doesn't work and interior light remains on until vehicle reaches 10mph. Interior light will not turn off and battery drains.
The contact owns a 2013 Ford Flex. While driving 30 mph on the highway, the vehicle lost power. The contact was able to pull the vehicle over to the side of the road. The contact was unable to restart the vehicle and had it towed back to her home. The contact attempted to fill up the fuel tank and noticed fuel leaking underneath the vehicle. The fuel inlet warning indicator illuminated when the contact attempted to restart the vehicle on the side of the highway. Ron carter Ford (8837 3005, fm 528 rd, alvin, tx 77511, (281) 715-7318) was contacted and stated that there were no recalls on the vehicle. The contact just bought the vehicle used three months ago. The manufacturer also stated that there was no recall. The failure mileage was 93,000.
I tried starting the car it would start then sputter out very shortly after, after having this occur 3 times the car would not turn over at all and had to get a tow. I had it towed to the dealership, it sat for a day the dealership stated the car started up and they were able to move the car without an issue. They priced the work at $700+ to be completed. The recall number 16V621000 (or 16S31) did not show though it is the same exact issue he described.
Ford has already recalled the fuel pump regulator module on certain vehicles and mine was not included. Fuel pump regulator module left mr and disabled chile stranded on highway. No help from Ford. Passenger door sensor out, lights won't go off inside cab until you reach 10 mph. Impossible to see to back up at night or to see out of vehicle to drive. Driver seat wont move forward or backward impossible to get it to move. 2nd row driver side seatbelt broken Ford wont repair.
- Basin, WY, USA
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The engine stalls without warning while driving, even on highway or intersection or filling gas and the vehicle don't restart right away ' engine lights misfire. And engine throttle body sensors/oxygen sensors broke. Have fixed without resolve to issues (recurrent). On multiple dates and multiple times a day.
My 2013 Ford Flex has had the same issue as the Ford Explorer. I purchased the vehicle new from sanderson Ford in glendale AZ and noticed after a hard acceleration with the air conditioning set to recirculate. The dealer stated they could not recreate the issue and I took it back home. Years past and it was taken back again and same thing they could not re-create due to there was no mechanic that could drive it at higher speeds. I included a Ford Flex forum that explains the issue and shows that it does exist out there. Please add the Ford Flex to the "recall" fix of these issues. In the federal regulations under 49 cfr $393.83 the exhaust shall not leak / discharge so that it enters a sleeper compartment of a truck tractor. We have the same thing here the exhaust leaks into the compartment of where the driver is at. Https://www.fordflex.net/forums/viewtopic.php?T=17923
There was a recall on the fuel pump for my model year but not my VIN. I had the same stalling issue. It wad stationary when it happened, the final time, was in a parking lot and just wouldnt start.
Driving down the road and out of nowhere my vehicle started stalling as if vehicle had no gas. Gas tank was full and vehicle showed me a wrench sign as I was looking at my dashboard
I had problems with both the power steering and the fuel deliver on my Flex. In both cases I found recall notices that are exactly the same as noted in the recalls. In the case of the power steering the dealer replaced the module for free because it was still under warranty but said my vehicle was not part of the recall. Now I'm having problems with the fuel delivery exactly as described in the recall but the dealer still says my particular vehicle is not part of the recall. I believe there are more vehicles than originally determined that are having problems. The dealer in this case is village Ford, 23535 Michigan, dearborn, mi. 48124. The car had been sitting while I was working (9 hours) and would crank but not start.
Fuel pump failure at 90,000 miles. Exact issue was recalled on some models in the same year, just not my VIN. Pump is in high demand, prices are thus higher than usual and also unavailable thru anyone but Ford directly. My car was, thankfully, in the driveway when failure occurred and was towed to local shop.
While on the highway my car just shut down. 70 mile a hour traffic and it just dies. I get it off the road and have it towedvto a mechanic who tells me that it is the fuel relay sensor. We replace that and the car runs fine for about 4 weeks. While on the highway headed to take my kids to schoo it just dies in the middle of traffic. Once again I call for a tow truck and take it to the mechanics and once again he puts a new fuel pump relay sensor on. A gain it worked fine for about 4 weeks and quit again. Ford told me that my car had a recall on the fuel pump and that it was probaly acting up again. I asked if I could bring it in to be fixed and they quoted me some outrageous price. They said the recall had already been fixed on my car. Well if it had been fixed then I wouldnt be put in these dangerous situation S and afraid to drive my car for fear of getting rammed by a semi when my fuel pump just out of the blue decides to shut down. Please reopen the recall on these vehicles before someone gets killed.
Failure of engine to start/run due to a faulty fuel pump control module. Current Ford safety recall #16S31 (NHTSA #16V621) is limited only to Ford/Lincoln vehicles equipped with the ecoboost turbocharged engine. The faulty component on my normally aspirated engine, fuel pump control module #aa8Z-9D370-B, is the same component being replaced on vehicles affected by the #16V621 NHTSA safety recall. To avoid engines shutting off at speed or not starting, it appears that the recall will need to be expanded to include normally aspirated engines as well. We were fortunate because our vehicle failed sitting in our driveway, not at 75 mph on the highway. My wife's concern is what would have happened to her and our four grandchildren if this failure had taken place on the interstate in busy traffic at 75 mph. Why is the same component that is failing on ecoboost turbocharged engines being covered by Ford safety recall #16S31 not being recalled on similar vehicles equipped normally aspirated engines using the identical component? failure of the component has the same effect of an engine that cuts off at speed or will not start. Your attention to this matter is greatly appreciated. The safety of the owners of these popular Ford/Lincoln family vehicles is at stake.
My 2013 Ford Flex was repaired at malloy Ford in charlottesville, va. The car was parked and failed to start, so I had it towed to the local Ford dealership. The repairs consisted of replacing the fuel pump drive module and the fuel pump. My Ford Flex has 69K miles and is out of warranty. I had the vehicle towed to the local Ford dealership. The dealer informed me that the repairs were not covered by any recall notices. According to the NHTSA website, these repairs should be covered by Ford Motor Company. Both of these items ' the fuel pump module and pump ' are listed as: 1) fuel pump malfunction, NHTSA campaign number: 16V621000 manufacturer Ford Motor Company components fuel system, gasoline. Ford's number for this recall is 16S31. 2) fuel delivery module may crack and leak NHTSA campaign number: 15V812000 components fuel system, gasoline Ford's number for this recall is 13S04-S1. The first part of my complaint is that Ford does not recognize either of these two recalls on its own website, or in the automated phone dial-in system that I used to reach customer service; I.e., when I input the Ford recall numbers of 16S31 or 13S04-S1, the message I received was that no such recall existed! the second part of my complaint is that when I spoke with the supervisor the response was that my vehicle was manufactured at a site that did not have the problems covered by the recall. I pointed out that the manufacturing site had nothing to do with this; rather the parts that failed where indeed the parts in the recall messages. Supervisor recommended that I file a complaint and provided me a case number. So I am writing to make this a formal complaint. The bill was $1078.
While driving, the car just stops. No power, cannot turn wheel, gas nor brake pedal works. Have to restart by pushing ignition button. This has happened a few times already and is a major safety issue.
This is the 3rd time this has happened in the past month. After driving the car to a location, turning the car off then returning to the car to leave, the engine will turn over, but will not fire. The indicators show the car running, I.e. dash lights on even after getting out of the car. The smell of gasoline is present.
Car just dies in the middle of driving and the steering systemlocks up. There has been a known recall for a fuel control module on Ford Flex, there is also known fuel pump problems with Ford makes and models. I have lost power twice. Had at the mechanic last month. Could not get it to die for an entire week in the shop. Now it is dead in a parking lot again.
I was driving down main street when my car stopped accelerating. I was able to move to the median turn it off and back on, but it still would could I putted across 2 lanes of traffic. Parked on a side street, turned it off and let it sit for a minute. I restarted and it drove fine. It did this exact same thing 2 days before. A yellow wrench appears on the dashboard as the issue is happening, but is not present any other time. The vehicle has around 80,000 miles on it. I am calling Ford today.
A D V E R T I S E M E N T S
- Bay Shore, NY, USA