This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door lock sensors. Door lock sensors failing to recognize when the doors are shut so constantly showing doors ajar. This has drained my battery to the point where it needed to be replaced. Door sensor was replaced also. The cost of this was approximately $500. Now two more sensors are bad. I leave my house before sunrise. When I get in my car in the morning my interior lights will not go off until my vehicle reaches an accelerated speed. So I am pulling out of my driveway unable to see due to interior lights hoping that my neighbors who run are not behind my vehicle or the children at the bus stop across the street are clear from my vehicle. Additionally, my elderly mother has gotten into my car and forgotten to shut her passenger side door. After driving for fifteen minutes, I realized that in fact her door was open butthe sensor always shows it as open. I now am faced with spending another $700+ to have the sensors replaced. This puts my total investment in sensor replacement at over $1200. This is almost one of my paychecks or two weeks worth of pay! it is a sacrifice I have to make as Ford has produced a defective and unsafe product. I can no longer knowingly put my family and those around me at risk although Ford will not accept responsibility for their product.
I have a 2013 Ford Flex and the doors always say they are open even thought they are closed. It causes me not to be able to lock my doors, the dome light to stay on which is very dangerous when reversing at night out of a parking spot, and I believe it's unsafe being that I have children and I can't know whether or not the doors are closed accurately. I've contacted Ford several times and get the run around. The dome light will stay on until I've hit 10mph. Reversing with a bright dome light on is very dangerous. I've also had to replace my battery several times because the light stays on.
Passenger door sensor is only working half of the time. The door is closed but the alarm shows the door as opened. Opening and closing the door again and again will eventually work to register the door as closed. This is a safety concern as I am never really sure if the door is closed. When the door is shown as open the interior lights remain on.
Both of the tail lights have water intrusion about 3 0Z of water within the chamber. I have replaced lights several times.shortening out which has caused a problem with safety and traffic violations.
The door sensors keeped on indicating that the door was open when it was close. Numerous complaints online about the same issue. I had to replace all four doors sensors.
- Downey, CA, USA
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When stationary and parked, the door ajar error message appears on the dash for the driver's door after entering the vehicle. This produces error messages on the screen, turns on the interior lights, and prevents the doors from being locked. After repeatedly opening and slamming the door shut multiple times the message may or may not go away. If slamming the door shut multiple times does not work the messages, lights, and inability to lock the doors continues while in motion.
1. driver and passenger side door sensor/latch/electrical malfunction. Door is ajar warning does not turn off. Doors cannot lock when driving. Major safety issue for kids in back seats. Alarm goes off anytime randomly. Drains battery and affects electrical system. Faulty back up camera. 2. water pump failure under engine. Covered by 6yr/60K warranty, failed at 62K miles. Replacement cost is an extreme high cost of $2700.
2013 Ford Flex SE purchased in December 2012 with 60,000 miles is experiencing front and rear passenger door latching problems. The front passenger door 'door ajar' light is triggered after the door has been closed. When this problem began, opening and closing the door would be enough to engage the sensor but over the past month it has not been effective. This is a problem for a few reasons: First, it does not automatically lock the doors when the car is in motion which is a potential safety hazard under normal driving conditions or if the vehicle was to be in an accident. The door could possibly fly open during a collision leaving the passengers vulnerable to being thrown from the vehicle or objects coming into the vehicle. Second, the cabin light remains on while driving which creates a glare on the windshield making it impossible to see outside the vehicle. Third, the cabin lights stay on after the vehicle is locked which causes an unwarranted strain on the vehicle battery. As for the back right passenger door, it is not latching. I fear that at anytime the door may come unlatched while driving. If this problem continues and the door does not latch, the vehicle will be inoperable. Since my warranty expired and there are no recalls, I am expected to pay the price to maintain door latches on a vehicle.
The door ajar sensor always thinks the door is ajar. This means the doors won't lock when the car is running, and the dome light stays on when driving. It can also cause the alarm to go off if the car is locked.
Passenger and rear passenger door ajar switches keep coming on. The doors will not lock when vehicle is in motion. Also when you lock the door after using the vehicle the lights inside the vehicle stay on.
As I'm driving the check engine light turns on and it slows down my car to two miles per hour once I turn it back off and back on it starts working again but as soon as I drive for a couple of miles or not even a couple of minutes the light comes back on and my car go straight to driving to miles per hour I want to know what could be wrong with this and why is it doing
Upon entering and starting vehicle displays door ajar when it is clearly closed and locked. Requires several hard closes of the door to deactivate sensor. Also randomly triggers car alarm. Appears to work properly in cooler weather. Dealer recommends a door latch replacement for an estimated of $500
We smelled exhaust fumes when we first bought the car...2013. The dealer fixed it but we are smelling them again, especially when we step on it or are climbing a steep grade. Considering the Ford Explorer problems, we think this may also be something happening with the Flex.
I placed the SUV in park, turned it off (the car was stationary). As I leaned on the vehicle to get out of it, I notice it rolled back. Because it was unusual, I push on the car frame to ensure everything was okay. When I pushed the vehicle, it continued to roll out of my garage. I had to run and jump in the car, restart it, and put in in the park position again. This caused great concern for me because my small children were in the car. After this occurred, I called Ford to report it. Recently, I've done research and realized that some of the 2012-2014 Ford Flex vehicles were recalled due to this problem. fox6now.com/2014/08/14/Ford-recall-your-car-could-roll-away-even-if-its-parked/. when I called Ford to report, I specifically asked them did they have any knowledge of the vehicle being in park but disengaging and rolling and the response I received was no. The person suggested I put the emergency brake on until I could figure out what was wrong. This seems to have not been the truth as there was a recall for this problem in 2014. Although my vehicle was not included in that recall, I am having that problem.
Unable to lock back hatch without alarm going off at random hours. Have to manually lock doors. This seems to be related to door ajar warnings for both driver side door and passenger side door. Unsafe due to intruders being able to access car. Children and other occupants could be vulnerable to carjacking. Could also result in loss of personal property.
Dome light will not turn off, causing drain on battery, unsafe driving conditions at night. This seems to be an escalation of door ajar warnings for both driver side door and passenger side door. Have already had to replace battery.
Had to replace battery due to door ajar warnings causing lights to stay on inside car. This also causes warnings about engine on with associated dinging of the warning bells. Very distracting.
Door ajar warning for both driver's side and passenger side doors are on all of the time, even when doors are closed. This causes the inside lights to stay on. Alarm goes off for no reason. Dangerous conditions because when inside lights stay on at night, cannot see when backing up. The computer warning bell dings when coming to a stop and says engine is on. The doors will not lock automatically when you are in the car. This is definitely a safety issue. Why are other Ford models recalled for this, while the Flex is not? the Flex needs to be added to this recall.
A D V E R T I S E M E N T S
- Painesville, OH, USA