really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
16,800 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex seat belts / air bags problems

seat belts / air bags problem

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2013 Ford Flex Owner Comments

problem #3

Sep 132016


  • 39,000 miles


The airbag light came on and I took the vehicle to the service department and was told that the interface module part # 18A812 needed to be replaced. My vehicle has never been in a collision where the airbag deployed. My vehicle has been at the service dept for the 2 1/2 months now and no one can tell me when the part is coming and why it is not included in the restraint system warranty since it is considered an airbag module. I can not drive the vehicle since the dealership can not guarantee that it is safe for me to drive since they do not know if the airbags will deploy if I am in a collision or just driving around.

- Houston, TX, USA

problem #2

Aug 302013


  • 9,000 miles
The contact owns a 2013 Ford Flex. The contact was driving 20 mph when another vehicle crashed into the passenger's side of the vehicle. The air bags failed to deploy and the seat belt failed to restrain the contact, who was driving at the time of the incident. The contact was thrown under the steering wheel and sustained injuries to the ribs as a result. A police report was filed. The vehicle was destroyed and towed to a salvage yard. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000. The VIN was not available.

- Youngtown , AZ, USA

problem #1

Sep 192012


  • 2,400 miles
The contact owns a 2013 Ford Flex. The contact stated that while traveling 10 mph, she became involved in a crash with another vehicle traveling 50 mph. The air bags failed to deploy and the vehicle was destroyed. There were no injuries. The vehicle was towed to a private mechanic. The manufacturer was not contacted. The failure and current mileages were 2,400. The VIN was not available.

- Willis, MI, USA

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