really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
57,103 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex steering problems

steering problem

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2013 Ford Flex Owner Comments

problem #12

Oct 022016


  • 55,000 miles


Ford Flex 2013 failed power steering on Sunday, October 2nd while steering to the right (and my foot on the brake) the power steering on my 2013 Ford Flex completely failed causing me to almost drive off a hill into the embankment below. A power steering failure message appeared on the dash board as this was happening. The car has only 55,000 miles. After retrieving the vehicle, I made an appointment with rancho santa margarita Ford. I did some research online and found a recall #15V340000 was for this exact power steering problem for 2011, 2012 and some 2013 Ford flexes. After running tests at rancho santa margarita Ford- a diagnosis of dtc U3000:49 was found saying power steering internal failure. After initially being led to believe (by rancho santa margarita Ford) that Ford was honoring it under the recall, to my surprise Ford has declined my 2013 Ford Flex saying it was not included in the initial recall(number above. This is a huge safety and liability issue. I could have driven off a cliff with my 3 kids if it failed at the wrong moment or hit other cars and caused someone else harm or even death. The power steering failed completely without notice. I was unable to maneuver the steering wheel at all. I think other owners should know about this problem and have it taken care of by Ford so they are not at risk or in danger. Ford should be responsible for protecting their customers and replacing all defective power steering issues. I have attached part of the invoice for you to see the diagnosis code. I opted to not give them another $2,000 to fix their defective issue and have decided to take it elsewhere. So that is why it says declined repairs for that section. Reference the section that says labor $126 to read the code.

- Ladera Ranch, CA, USA

problem #11

May 232016


  • 57,000 miles
For several months leading up to the dealership service shop visit, I noticed a soft grinding noise (rubber on rubber) when turn the vehicle (any direction), most notable, at low speed. About 10 days before the service shop visit the grinding noise became very loud, so loud, that it prompted the service visit. Also noticed that the steering wheel started to slightly stick and I had to constantly make steering corrections. This would happen at any speed.

- Royal Oak, MI, USA

problem #10

Jan 152016


  • 55,000 miles
The contact owns a 2013 Ford Flex. While driving approximately 30 mph, the steering wheel became extremely difficult to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer, who was unable to duplicate or locate the failure. The contact mentioned that the manufacturer issued a recall for the 2013 model vehicles under NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Iowa City, IA, USA

problem #9

Mar 202016


  • 58,000 miles


The contact owns a 2013 Ford Flex. While driving 30 mph, the steering failed. The contact stated that the steering wheel became extremely difficult to turn. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the software and the steering gear needed to be replaced. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

- Ravenna, OH, USA

problem #8

Jan 032016


  • 137,000 miles
The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 65 mph, there was a loss of power steering and the steering wheel became extremely difficult to maneuver. The vehicle was taken to an independent mechanic where the electric power steering code was reset however, two weeks later the failure recurred. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired a second time. The manufacturer was notified of the failure. The approximate failure mileage was 137,000.

- Wixom, MI, USA

problem #7

Dec 312015


  • 38,491 miles
On December 31, 2015, I experienced a power steering assist failure. This warning appeared in the dash display. I had no power steering in the car. I was trying to pull out of a parking space. The problem continued when driving. Turning off and restarting the car had no effect in clearing the failure. Also had an advance trac warning appear on the dash and the turn signals would only operate if held manually in position. I know there was a recall (Ford recall number 15S18) issued which covers this problem in Ford Flex vehicles built before mine. My Flex was built 9/25/2012. The dealer corrected the problem by replacing pscm. However, since the mileage put the car just out of warranty, I had to pay for the repairs. It appears that the steering problem continued on cars built after Feb. 2012 which was the build date specified in the above recall. I would like the build date for covered repairs to be extended and communicated to Ford Motor Company. I am unable to upload the documentation at this time.

- Westland, MI, USA

problem #6

Oct 232015


  • 41,000 miles


Power assist had intermittent failure. I could reset by turning vehicle off and restarting. This happened bothe driving and sometimes upon startup.took to dealer, they refreshed steering assist computer. Power assist finally failed completely. Researched on web and found Ford had recall of 2013 Flex steering. However my vehicle fell outside build date stated in recall. It is obvious to me that the problem occurring as stated in recall was not fixed in later built vehicles. Should the recall be expanded? I believe so. This failure should not occur this early in the vehicles life and it is a safety hazard as it fails when driving. Date below is the last failure which the dealer wants $500 to repair

- La Mirada, CA, USA

problem #5

Aug 132015


  • 28,500 miles
On vacation in smoky mountains. Thurs Aug 13 - steering acting strange. Stopped to check power steering fluid and found out its electrical. No warning lights on at that time. Called Ford - told no steering recalls only fuel delivery module. Talked to 2 service depts at Ford and was told to get it checked when we got back home. Continued our day. Driving on top of 2nd tallest mountain on East coast - called clingmans dome. We hear 4 loud bongs and check power steering light comes on and poof - no steering. Took all we had to avoid guard rail, oncoming traffic and death on the top of this mountain. Got it to a stop. Had to find tow truck to pull it off mountain. Dropped at Ford dealer and was told power steering failure and they replaced entire rack. Ford wont pay rental, trauma for kids that wont ride in it again, have to drive 6 hrs to go get car. Ford doesnt care!!! was told by my regional Ford customer service rep that vehicles do not come off of the assembly line perfect and thats why we have warranties.

- Greer, SC, USA

problem #4

Aug 182014


  • 63,950 miles
Noticed unusual squeak / rattle from front engine area of my 2013 Ford Flex AWD vehicle. At the same time steering felt loose or sloppy. These symptoms got progressively worse as I immediately drove vehicle approximately 8 miles to repair facility. Vehicle was inspected by certified technician and I was informed that the electronic steering gear was failing and that the vehicle was unsafe to drive and that steering could fail at any moment. Technician informed me that Ford had not issued a recall for this issue at that time. I authorized and paid for the repair of my vehicle. Recently, I discovered that Ford has issued a recall notice 15S18 for this issue. On Monday July 27, 2015, I contacted Ford customer service to request reimbursement for the repair. I was informed by the customer service representative that my vehicle was not included in this recall and that they could provide no further assistance. I am very concerned that Ford's recall notice for this issue does not include all vehicles, including mine, with this serious safety problem. I believe the scope of vehicles included in the recall should be reexamined.

- Auburn Hills, MI, USA

problem #3

Sep 242014


  • 25,000 miles
The contact owns a 2013 Ford Flex. While driving approximately 10 mph and making a turn, the power steering failed and the steering wheel became difficult to turn. The vehicle was merged to the side of the road and the engine was turned off. The vehicle restarted and resumed normal operation. The failure occurred three times. The dealer replaced the power steering assembly. The manufacturer was not made aware of the issue. The VIN was unavailable. The approximate failure mileage was 25,000.

- Dearborn Heights , MI, USA

problem #2

Jul 242014


  • 90,000 miles
The contact owns a 2013 Ford Flex. The contact stated that while driving at approximately 55 mph, the power steering warning light illuminated as the power steering assist failed. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Athens, NY, USA

problem #1

Oct 222013

Flex 6-cyl

  • 36,300 miles
I was turning a corner and something popped and the car would not steer. The only thing that stopped the car was the curve, as I was making the turn, and that caused a lot of damage. Sutton Ford Lincoln in matteson, il said they would not repair the damages caused by the lemon-Ford-Flex that was sold to me because the vehicle was 300 miles out of the warranty. Sutton Ford Lincoln in matteson, il than said it would have to be reported to insurance. So I reported it to insurance and the repair shop, that was repairing the damages, said they found damage to the radiator (1,500 dollars worth of damages) which could not have been caused by the car hitting the curve. And that it looked like sutton Ford Lincoln in matteson, il raised the car inappropriately and caused the radiator damage. The repair company said, since the original place where the Flex was towed to (sutton Ford Lincoln in matteson, il) was located right behind them (across the alley), sutton Ford Lincoln in matteson, il caused the damage. And of course, sutton Ford Lincoln in matteson, il denied it and would not pay for the damages. Buyer beware - do not do business with sutton Ford Lincoln in matteson, il. Buyer beware - do not buy a Ford and if you do, do not go to sutton Ford Lincoln in matteson, il.

- Chicago, IL, USA

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