The contact owns a 2013 Ford Flex. The contact stated the alarm and sensors were activated without warning. The contact received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 144,284. Parts distribution disconnect.

- Oklahoma City, OK, USA

Recall 20S04 I have second ltr. Contacted mac haik pasadena tx 26 Feb 21. They told me parts not available until May. Contacted in may, now tell be parts not available until late June. Ford customer svc reports parts now available.

- Morgan's Point, TX, USA

The contact owns a 2013 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was unavailable. The contact called rusty eck Ford (7310 E kellogg ave, wichita, ks 67207, (316) 685-9211) to confirm that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Bel Aire, KS, USA

The contact owns a 2013 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- North Chesterfield, VA, USA

On Friday, January 22, 2021 at approximately 12:05 P.M. while driving the interchange from the southbound 55 fwy to the northbound 405 fwy (in costa mesa, ca) at a speed of 60 mph my 2013 Ford Flex sel began fishtailing erratically ' swerving and jerking back and forth between lanes. After a frightening 10-20 seconds, I was able to maneuver the car to the right shoulder of the interchange without rolling the car or hitting anything or anyone. (at the time there was an average amount of traffic on the road all going about 50-60 mph and weather conditions were sunny, 65). My initial stopping point was not in a safe location so when I proceeded to go forward about 300 feet to a slightly safer location, I could again feel the car start to fishtail while going only 5-10 mph and my steering wheel was completely off balance and not centered. I inspected the car and could see no visible problem besides my steering wheel being off center. The car was towed via flat bed tow truck 13 miles to villa Ford in orange, ca where it was subsequently determined to be a failed toe link suspension associated with Ford recall 20S04. I wanted to report my experience and reiterate that this is a very serious issue!! I could have easily been killed had I hit something like the freeway concrete barrier or over-corrected too fast when the car started to fishtail and swerve and not been able to decelerate quick enough (and thank goodness my three kids weren't in the car with me!) I urge you to start pushing Ford to take this recall more seriously!! I never received a recall notice and only learned of this issue after googling to see if any others have had a similar experience because it had scared me so much. I was shocked at reading all the stories of similar experiences. Please, please continue to push Ford to communicate this issue out to people that have cars that are affected!!

- Placentia, CA, USA

Electronic power steering assist stoped working and warnining message on dash display.fracture of rear toe link recall#20V072 have not been repaired as of 8/30/2020

- Mcdonough, GA, USA

The contact owns a 2013 Ford Flex. The contact received notification of NHTSA campaign number: 20V072000 (suspension) however, the part to do the recall repair was not yet available. The contact called luther Ford located at 3302 36th St South, fargo, nd 58104, (701) 282-2350, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

- Frazee, MN, USA

The contact owns a 2013 Ford Flex. The contact stated that while driving approximately 67 mph, a loud popping noise occurred and driver suddenly lost control of the steering causing the vehicle to violently swerve while on the highway. After stopping the vehicle the driver observed the rear driver side tire was angled side ways. A tow truck was called to the scene and the vehicle was towed to an independent mechanic who diagnosed that the rear suspension toe link had failed. The vehicle was repaired. During the incident the front passenger sustained a left shoulder re-injury which required medical treatment. The local dealer St. George Ford (145 hilton dr. St. george, ut) and the manufacturer were notified of the failure. The vehicle was included in the NHTSA recall campaign number 20V072000 (suspension) but the parts needed to repair the failure were not yet available. The contact indicated that the vehicle had experience the same failure listed in the recall. The failure mileage was 70,000. VIN tool confirms parts not available.

- Kanab, UT, USA

While driving in snow/ice conditions on city streets in big bear ca, ice built up in the right rear toe link chassis pocket causing the toe link to Flex and eventually break leaving us stranded in big bear... this part is part of a recall in the Canadian province S based on the same weather conditions... the last attached photo shows the Ford oem upgraded link that we had to get as a replacement out of our own pocket

- Los Angeles, CA, USA

The rear toe link on the passenger side failed while driving, causing the vehicle to become uncontrollable.

- Van Nuys, CA, USA

Steering suddenly stopped! a sensor than came up stating service advance trac and not even 2 seconds later another senior comes up stating power steering assist fault! I was able to pull over! I then read car manual stating that the sensors that were shown have to do with an electric power steering that can be reset by shutting off car and restarting 10 seconds later! I then brought it to kelly Ford and they are stating that the entire power steering rack must be replaced! they stated that there are no recalls on my VIN and that I had no warranty! I began research and there have been over 500,000 cars recalled for the same exact reason butvford insist that mine is not covered! I also constantes Ford motors and they had me file a case which did absolutely nothing! the dealer quoted me that this was a 2,000 dollar job! my argument is that this is the same exact thing that every other Ford has that have been recalled what is so different about mine! my car was also manufactured in the same area... I just don't understand! this will be my one and only Ford and I will never purchase one again! Ford dealerships are also horrible to visit! every single time I have been in any of the 3 dealers close to me have always been uncomfortable situations! I never feel as if they are being honest and can never help come up with a solution! as simple as my car being diagnosed! the man mark that work there quoted me $159 and the woman quoted me $124 when she questioned him in front of me! he stated oh that's just an extra fee so they have more time to look at the car and work on it but if she chooses to fix it here it will be waived! the women then stated weli have never seen that charge before! mind you I was just dropping off for diagnostic testing and they couldn't be honest am I supposed to believe the sheet of paper that only has what I claimed to see on the care sensors.

- Salem, MA, USA

Noticed unusual squeak / rattle from front engine area of my 2013 Ford Flex AWD vehicle. At the same time steering felt loose or sloppy. These symptoms got progressively worse as I immediately drove vehicle approximately 8 miles to repair facility. Vehicle was inspected by certified technician and I was informed that the electronic steering gear was failing and that the vehicle was unsafe to drive and that steering could fail at any moment. Technician informed me that Ford had not issued a recall for this issue at that time. I authorized and paid for the repair of my vehicle. Recently, I discovered that Ford has issued a recall notice 15S18 for this issue. On Monday July 27, 2015, I contacted Ford customer service to request reimbursement for the repair. I was informed by the customer service representative that my vehicle was not included in this recall and that they could provide no further assistance. I am very concerned that Ford's recall notice for this issue does not include all vehicles, including mine, with this serious safety problem. I believe the scope of vehicles included in the recall should be reexamined. Updated 12/11/2017

- Auburn Hills, MI, USA

I was turning a corner and something popped and the car would not steer. The only thing that stopped the car was the curve, as I was making the turn, and that caused a lot of damage. Sutton Ford Lincoln in matteson, il said they would not repair the damages caused by the lemon-Ford-Flex that was sold to me because the vehicle was 300 miles out of the warranty. Sutton Ford Lincoln in matteson, il than said it would have to be reported to insurance. So I reported it to insurance and the repair shop, that was repairing the damages, said they found damage to the radiator (1,500 dollars worth of damages) which could not have been caused by the car hitting the curve. And that it looked like sutton Ford Lincoln in matteson, il raised the car inappropriately and caused the radiator damage. The repair company said, since the original place where the Flex was towed to (sutton Ford Lincoln in matteson, il) was located right behind them (across the alley), sutton Ford Lincoln in matteson, il caused the damage. And of course, sutton Ford Lincoln in matteson, il denied it and would not pay for the damages. Buyer beware - do not do business with sutton Ford Lincoln in matteson, il. Buyer beware - do not buy a Ford and if you do, do not go to sutton Ford Lincoln in matteson, il.

- Chicago, IL, USA