really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,900 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex wheels / hubs problems

wheels / hubs problem

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2013 Ford Flex Owner Comments

problem #3

Jan 162015


  • 39,401 miles


I filed a complaint ON1/16/2014 of my brand new Ford Flex having a issues with hankook tires being in the red at 17,000 I felt these tires were unsafe and unacceptable claim number [xxx]. on 1/16/2015 I went into dealer for inspection sticker and oil change and was told at 39,000 the steel was showing on my tires and it wouldn't pass inspection. This is unacceptable for a tire and unsafe. Hankook warranty on these tires outside of Ford is 60,000. Steel should not be showing at 39000 miles hence tires had to be replaced. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Plymouth, MA, USA

problem #2

Feb 072014

Flex 6-cyl

  • 8,000 miles
I leased a 2013 Ford Flex, limited, AWD, with the eco-boost engine upgrade. My wife slid into the lawn making a turn on our driveway into the garage due to the lack of grip in snow and ice of the hankook optiomo H426 tires. I paid extra for the 2)' wheel and tire upgrade. The tires are listed on the window sticker as all season tires. In checking several of the rating services, including tire rack, these tires are considered unsatisfactory in winter driving conditions and marginal for hydroplaning. In essence, hankook has produced a tire that cannot do what it is supposed to do. One purchases a large AWD SUV, with all-season tires, to be able to drive in all types of weather. I believe that hankook has produced a product that will eventually cause an accident. These tires are so bad, that they should be recalled. I purchased a $50,000 vehicle that was sold to me as a year round car, without the need to change tires for snow. The rating on the hankooks in the snow is about the same as tires sold as summer tires, not all-seasons. Neither Ford or hankook will do anything, as they do not see a defect. The defect is the production by hankook and the selection by Ford. I would like to get these tires off my vehicle asap before something happens. I should not have to spend $1000 out of pocket due to a product that does not do what it says it will do.

- Morganville, NJ, USA

problem #1

Oct 222013

Flex 6-cyl

  • 36,300 miles
I was turning a corner and something popped and the car would not steer. The only thing that stopped the car was the curve, as I was making the turn, and that caused a lot of damage. Sutton Ford Lincoln in matteson, il said they would not repair the damages caused by the lemon-Ford-Flex that was sold to me because the vehicle was 300 miles out of the warranty. Sutton Ford Lincoln in matteson, il than said it would have to be reported to insurance. So I reported it to insurance and the repair shop, that was repairing the damages, said they found damage to the radiator (1,500 dollars worth of damages) which could not have been caused by the car hitting the curve. And that it looked like sutton Ford Lincoln in matteson, il raised the car inappropriately and caused the radiator damage. The repair company said, since the original place where the Flex was towed to (sutton Ford Lincoln in matteson, il) was located right behind them (across the alley), sutton Ford Lincoln in matteson, il caused the damage. And of course, sutton Ford Lincoln in matteson, il denied it and would not pay for the damages. Buyer beware - do not do business with sutton Ford Lincoln in matteson, il. Buyer beware - do not buy a Ford and if you do, do not go to sutton Ford Lincoln in matteson, il.

- Chicago, IL, USA

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