pretty bad
Typical Repair Cost:
No data
Average Mileage:
14,100 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
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2016 Ford Flex body / paint problems

body / paint problem

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2016 Ford Flex Owner Comments

problem #1

Dec 052016

Flex SEL

  • Automatic transmission
  • 14,056 miles


Will not put in VIN since that's how dealers ban you from receiving warranty work. Motorized lift gate mechanism trashed itself a few weeks ago. As the door was closing the hydraulic arm pulled itself loose from the plastic housing then the motion of the lift gate smashed the hydraulic arm down against the plastic housing trashing it and the plastic piece below it. The weather was warm, above freezing, the car was thoroughly warmed up. There was no junk in the back or anything in the way of the operation of the lift gate, the hydraulic arm, or any other part whatsoever. Dealer claims that it was somehow my fault and they won't fix it under warranty. The hydraulic arm is obviously broken and the plastic housing is trashed and the one below it is cracked. I am unable to use the lift gate since I can never be sure that the gate will close all the way and if the gate is not all the way closed there is a risk of exhaust gas entering the car through the back due to the suction produced by the forward motion of the car. In other words, to use the lift gate manually wold present a safety hazard. This is my second Ford since they started making their cars better a decade or so ago. My first Ford was great which is why I decided to buy Ford again. I will not make that mistake again.

- Isog S., Minneapolis, MN, US

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