This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am submitting a formal complaint regarding multiple premature and potentially safety-related failures on my 2019 Ford Flex, purchased new on 11/25/2019. These include: -??? 1. Rear Suspension / Rear Toe Link Concern Although my vehicle is not included in Ford-??s rear toe link recall (20S62), it is experiencing the same symptoms: Rear-end instability and drifting Uneven or premature rear tire wear Clunking or loose feeling from the rear suspension I have an appointment scheduled for August 6, 2025 to inspect the rear toe bar links, as I suspect they are defective or misaligned -?" the exact condition the recall addresses. ??'? 2. Water Pump Failure The engine water pump failed before 100,000 miles, requiring a full replacement. This is a known issue in several Ford engines, and repair was required out-of-pocket despite the vehicle being well maintained. ? 3. Exterior Trim Detachment Multiple exterior trim pieces detached from the vehicle while driving, posing a road hazard to myself and others. These parts did not appear to be securely fastened from the factory. ? 4. Premature Tire Wear Rear tires wore out far earlier than expected -?" possibly linked to suspension or alignment issues, including the toe link concerns mentioned above. -?? 5. Ongoing Electrical Failures Since August 2022, I have had to return to the dealership multiple times for electrical system issues: 8/3/2022 11/2/2022 2/14/2024 These included battery/electrical drain issues and warning system malfunctions, which affect the vehicle-??s reliability and safety. These problems began less than 3 years after purchasing the car new. These issues raise serious concerns about the overall build quality and long-term safety of the 2019 Ford Flex. I am concerned that my vehicle may have: Been excluded from critical recalls, despite showing identical failure patterns Undergone multiple early mechanical and electrical repairs Developed safety-related defects that compromise both driver & public safety.
Coolant Intrusion - Water pump leaked inside the engine, causing engine failure. The engine has to be replaced. This has been a known problem with this model and has been fixed/covered by the warranty.
A D V E R T I S E M E N T S
- Hudsonville, MI, USA