This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The sync intouch system in my 2015 Ford Fusion is not working properly. For example, when I go to my climate setting it states temporary lost communication with the climate system. I'm not able to turn my volume on or off/up or down, or change the radio station. I'm also not able to roll down my passenger side window. The issue happens whether I'm stationary or driving.
The door latch of the rear left door won't latch. I am unable to close the door (door stays open, unlocked). I tried numerous times to shut the door closed unsuccessfully. The car was stationary this morning when I went and opened the door, but when I tried to close I notice the door stays loose open.
Has problems starting after putting gas in the tank. Check engine light on, mechanic says it's a purge valve. Know alot of other Fusion owners with same problem. Seems to be happening around 40,000 miles. Have to sit at gas station about 10 to 15 min sometimes. Others times just starts rough.
The entire center console instrument panel stops working. The radio will not work and the climate control and rear defroster will not work. I am unable to defrost the windows or keep the entire cabin of the car warm. It first happened this morning when I was headed to work. I drove the car for approximately one mile, and everything stopped working. I pulled over and shut the car down and restarted it, everything worked for approximately a minute before shutting down again.
Mileage of car is 53,100. Wife (driver) reported that while driving in normal traffic at night, the car lost all electrical power: Lights, motor function, radio, etc. She turned on the emergency flashers and came to a stop. She turned the key to restart and car functioned normally. I checked the car the following day and no problems detected.
The contact owns a 2015 Ford Fusion. While driving at an unknown speed, several warning indicators illuminated. The interior dome light illuminated and the air conditioner activated independently. The vehicle was taken to dahl Ford davenport (1310 E kimberly rd, davenport, ia 52807, (563) 391-2600) where it was diagnosed that the occupant restraint control module needed to be replaced. The vehicle was not repaired. The contact also mentioned that previously the vehicle had been included in a front end collision however, the air bags did not deploy. The contact was concerned that the failure to deploy may have been due to an issue with the orc module. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
The contact owns a 2015 Ford Fusion. The contact stated that the vehicle experienced multiple electrical and computer malfunctions, including the front windshield wipers randomly activated and bounced up and down. The instrument cluster lights shut off and the gauges stopped working. In addition, the steering wheel became difficult to turn and the vehicle would not immediately start. The cause of the failures was not determined. An unknown dealer was notified of the failures. The manufacturer was not notified. The failure mileage was 58,000.
Ford Fusion hybrid, stationary(parked on a slightly raised drive way) for 2 weeks I was on vacation. The car was parked with the gear shifter in parking. Neighbor told me brake lights came on all of a sudden. Stayed on for 3 days, and went out. Car needed jump start. Car is at Ford dealership in sarasota fl. I was told the switch on the back of the brake pedal is broken. Car needs brake pedal assembly replaced.this rare part is on national back order. My car has 64000 miles on it.car has been grounded for 3 weeks already. Car has been grounded for 3 weeks already. Could this be a safety risk?
After merging and accelerating onto the freeway, over to the far left lane, "stop safely now" warning came up and the car lost all power. Luckily I was able to coast all the way to the right shoulder (what Hawaii considers a shoulder, still very dangerous) the vehicle would not start, only beep multiple times and display the same message. After 5 min on phone trying to get Ford roadside assistance, the local highway patrol tow truck showed up. Before I allowed him to tow the vehicle I tried to start it and was successful.
I received a recall notice (18S08 recall 18V-167) in may of 2018, ironically right after my charging device melted in my garage outlet. Ford has said for months that they would have this resolved by 2019. I went two weeks ago to my deal and they still have no update as to when this will be resolved. I have not been able to charge my car at home in a year!!! this is not acceptable...
Still waiting for the replacement charging cable. I check regularly with the dealer and they have no date when it will be available. NHTSA recall 18V592 applies.
As I was driving over 70 miles per hour on the highway, the door ajar alert appeared. At that point, I realized that my sons friend had opened the door out of curiosity. The doors lock signal was red which means it was locked however he was able to open the door at 70mph on the highway. This is very unsafe, luckily no one was hurt. The next day I checked the door lock mechanism. When the door is locked on red, it only locks from the outside and any door from the interior can be opened regardless of the speed. I tried this at various speeds in the parking lot. I have three children and this is extremely dangerous. For the time being, I have placed the child lock on the rear doors, however this option is not available to the passenger door. When I lock the door and it is red, it should not be able to open through the interior or exterior of the vehicle.
"takata recall" in addition to this recall, I have 2 outstanding recalls with a refusal to work on a misfire and engine issues. My car has shut down with no warning on the road, misfiring with no warning, and no information on these common engine failures was given to me. No proof has been given of issues and am being forced into purchasing a new engine. I have been refused all help and have been waiting about a month for answers.
Recall number:18S20 NHTSA recall number:18V471 on July 20,2018 approximately 3:45am I pulled in a parking lot I put my car in park and went to get out of my vehicle and my vehicle began to roll backwards almost running over my foot as I was exiting my vehicle, I immediately jumped back inside terrified and held my foot on the brake while having an panic attack. I sat for hours holding my foot on the brake because I couldn't breathe and couldn't think when I finally could catch my breath after several phone call attempts I finally got a relative on the phone and asked what to do, they suggested putting my emergency brake on until I could contact my dealership which didn't open until 9:30am. After testing I received a phone call saying the bushings that attach the shifter cable to the transmission had detached from the transmission causing my vehicle to be in park but stuck in reverse causing the vehicle to roll backwards without me knowing because I think it's in park and there's no sign of me knowing it's stuck in reverse except when it started to roll away and almost over me as I was getting out. This has been such an big inconvenience for me this has caused me to miss work from 7/20/2018-7/24/2018 because I had no transportation to work (my commute to work is 1.5 hours), my son was not able to go to childcare, ect. And Ford has offered me no help because they say the replacement bushings aren't even in production yet. Ford is telling me there is nothing they can do because the recall is not active yet so now I have to lose my job, only income, my bills have become delinquent due to me not having transportation to and from work this is not right and Ford should not treat customers this way and should accommodate me until they figure out a solution this recall should have been handled in a more timely manner im paying money for a car and I have no transportation.
2015 Ford Fusion- after sitting for short periods of time the vehicle will not turn on until multiple attempts. The battery is good. No jump is required. Vehicle will go from no power on the first attempted start to managing to power on within a couple of minutes. While in drive, the vehicle will not switch gears appropriately. The engine will rev, pull, and then switch gears very roughly. This has been looked at by a local mechanic. The mechanic could not find any problems even though it has been a consistent occurrence. Mechanic stated that this is common in newer Ford.
My 2015 Fusion SE gear will not shift. It is stuck and reverse. Tried to shift gears and now that my car is not in park engine will not turn on. I just got my car two months ago. A relative also had this problem and was told it could be the shift cable.
A D V E R T I S E M E N T S
- Skokie, IL, USA