This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Stamford Ford in Stamford CT said I need to replace frozen lug nuts due to corrosion. they said it is not covered and I have to absorb the cost of $ 300. All service on this vehicle have been performed by ford service department. a recall should have been issued to correct this issue. this is a safety issue and FORD must fix this at their cost, not the customer's.
The contact owns a 2016 Ford Fusion. The contact stated that upon taking the vehicle to the dealer for service, he was made aware that the driver-??s and passenger-??s side front wheel lug nuts were severely deformed. As a result, the dealer declined to complete the service due to safety concerns. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 120,000. The VIN was not available.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was at the dealer for a scheduled service appointment; however, the service could not be completed because the bolts were swollen. The contact was informed that the bolts for all four wheels needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 22,545.
The contact owns a 2016 Ford Fusion. The contact stated that while the tires were being replaced, the dealer informed the contact that the lug bolts were swollen. Additionally, the dealer stated that if the lug bolts were removed, the bolts would be stripped and would need to be replaced. The lug bolts were not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
I had a flat tire. When I went to get the lug nut wrench it was not there. Since this was the first time that I removed the spare tire and the lug nut wrench was not there it appears as though the car never came with one. I called AAA and they had to destroy the outer coating of the lug nut in order to remove it as it seemed to have swollen 1/2 size. I took the car to my service provider and he said that all of the lug nuts were the same and no wrench would fit them. I had to have all lug nuts replaced with ones the correct size and I had to buy a new Lug Wrench to make up for the one I never got. The total cost was $337.02 which I would like Ford to compensate me for.
- Alameda, CA, USA
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Went in for a oil change and tire rotation service writer came to tell me lug nuts were distorted and needed to be replaced.He also informed me that Ford was aware of this and they change a lot of lug nuts during the week. There should be a recall if it is a safety hazard. There are no warning lights to tell you you lug nuts are distorted and could cause a safety hazard. When you go in for routine maintenance it is a problem when they can't get the tires off your car because of defective lug nuts.
The contact owns a 2016 Ford Fusion. The contact stated that the lug nuts were swollen and were unable to be removed. The vehicle was taken to the local dealer and the contact was informed that there was a defect with the lug nuts. The vehicle was repaired however, the failure recurred. The vehicle was taken to the same dealer for tire rotation and the contact was informed that the lug nuts were swollen. The contact declined the repairs. The manufacturer was notified of the failure and referred the contact to NHTSA but, provided no further assistance. The approximate failure mileage was 44,010.
The contact owns a 2016 Ford Fusion. The contact stated while having an oil change performed at an independent mechanic, she was informed that the lug nuts were swollen. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2016 Ford Fusion. The contact stated that all four lug nuts were swollen. The contact stated while having a tire replacement by a towing company, the driver was made aware that there was an issue with removing the lug nuts. The vehicle was towed to the local dealer and the contact was informed to contact the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was 53,000.
The contact owns a 2016 Ford Fusion. The contact stated that the factory lug nuts were swollen and difficult to remove the tires when needed. The contact had not spoken with a dealer nor a certified mechanic. The contact intended on replacing the lug nuts replaced with a better-recommended type. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 67,490.
The contact owns a 2016 Ford Fusion. The contact stated that while at the local dealer ace Ford (487 mantua pike, woodbury, NJ 08096) for maintenance, it was discovered that the lug nuts on all four wheels were swollen and unable to be removed using the lug tool supplied with the vehicle. The contact was advised that all the lug nuts needed be replaced. The lug nuts were replaced and the failure was remedied. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 35,000.
The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was in for routine maintenance, it was discovered that the wheel lug nuts were swollen and enlarged and could not be removed using the manufacturer provided lug nut wrench. The lug nuts were replaced on all four wheels and the failure was remedied. The cause of the failure was not determined. The manufacturer was notified of the failure but, no assistance was offered. The failure mileage was 49,651.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was taken to local dealer L. B. smith Ford located at 1100 market St, lemoyne, pa 17043 for maintenance. The dealer stated that the lug nuts were rusted and was unable to be removed. The contact was informed that the lug nuts needed to be replaced. The vehicle had not been repaired as of yet. The contact felt unsafe due to the failure that could have happened on road. The manufacturer was made aware of the failure and opened a case. The contact was referred contact to NHTSA. The failure mileage was approximately 30,454. The consumer stated that lug nuts have been replaced.
The contact owns a 2016 Ford Fusion. While the vehicle was at an independent mechanic to have the brakes changed, it was difficult for the mechanic to remove the lug nuts to perform the repair. The contact was informed by the mechanic that the lug nuts were defective. The vehicle was repaired and the lug nuts were replaced. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.
The contact owns a 2016 Ford Fusion. While driving approximately 60 mph, the rear driver's side tire deflated. The contact was unable to change the tire due to the swollen lug nut caused by moisture over time. The vehicle was taken to germain Honda of dublin (614-764-9449, located at 6715 sawmill rd, dublin, oh 43017) where the technician used a more sophisticated plier to remove the lug nut and replace the tire. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was repaired. The failure mileage was approximately 60,000. The VIN was unknown.
The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was taken to power Ford (1101 montao rd ne, albuquerque, nm 87107 (505) 766-6600) for routine maintenance, including an oil change and tire rotation. When the contact arrived home, he checked the cap on the lug nuts with his fingers and found that the rear driver side wheel lug nut was loose. The mechanic at power Ford came out and checked all the lug nuts, but found no issues. The contact ordered a lug wrench from Ford, but the wrench did not fit the vehicle's lug nuts. The contact returned the lug nut wrench and received a refund. The contact was informed by the mechanic that this was an ongoing issue with Ford lug nuts spreading and vehicle owners being supplied with the wrong lug nut wrench. The manufacturer was made aware, but offered no assistance. The failure mileage was 10,940. Updated 10/25/17 updated 10/30/2017
A D V E R T I S E M E N T S
- Stamford, CT, USA