This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion energi. While driving various speeds, a continuous loud humming noise was detected coming from the vehicle. An independent mechanic diagnosed that a part within the transmission needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 90,504.
The contact owns a 2013 Ford Fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe Ford (located at 1595 mission rd, latrobe, pa 15650, (724) 537-7723) where it was diagnosed that the trans inverter control module needed to be replaced due to a short circuit in the transmission. The vehicle was scheduled to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
The regenerative braking will cut out under specific circumstances and the car will feel like it is lurching forward instead of slowing down. The situation is: Braking using only regen brakes, no friction brakes; steady pedal pressure; going 15-20 mph; turning the steering wheel at least 90 degrees left or right; driving on smooth pavement. Data I have logged from the sobdmc indicates that the traction motor briefly reduces its negative torque which causes the car to surge forward. In one instance that I logged the negative torque shows around 48 ft-lbs and then suddenly drops to about 8 ft-lbs. The traction motor then gradually increases torque back to the appropriate level. In another instance the negative torque suddenly went from about 28 ft-lbs to 8 ft-lbs. The drop in torque occurs in 1/10 of one second per my logged data. It takes about 2.5-3.0 seconds for the traction motor to return to the appropriate level of negative torque to stop the vehicle. This behavior began occurring right after our vehicle was serviced by a local Ford dealership. The work done by the Ford dealership included replacing the 12V battery & 3 recalls: 14S21, 15E03 & 15S14. I believe that this service is responsible for these problems, as this issue was not present before our car went to the dealership.
We just bought this car 3 months ago. 4 times within the last month the car shifted into neutral while either on the highway or going up hills. Once it shifts into neutral the only thing we can do is coast to a safe stop, shut the car off, and wait a while to restart it. This is a very dangerous situation when you are going 70 + mph on the highway. The transmission problems that Ford vehicles are having also includes the Fusion not just the Focus and fiesta.
"stop safely now" error. The drivetrain disengaged preventing drive or reverse from working. On 7/26/14 I drove 1 hour, parked, turned car off and "removed the ignition key" then the interior air conditioning blower/fan turned on full as if the defroster was on. The touch screen lcd remained on as well. Pressing the climate control buttons on either the lcd or the console had no affect. I inserted the key and started the car again several times without change. The interior air conditioner blower/fan continued to run. I wanted to make sure the car would actually drive so I pulled forward out of the parking space when the "stop safely now" light appeared and the drivetrain disengaged preventing drive or reverse from working. Luckily I was able to roll the car back to the parking space safely. I repeated this process several times and every time the drivetrain disengaged within about 3 to 5 seconds preventing any forward or reverse movement. Had this happened on a highway I just drove it could have caused a life threatening accident. Locked and left the car sit for 5 hours. Came back to the car and it worked normally for a 1 hour drive home. Called dealership and scheduled diagnostic. A second issue that may or may not be related occurred after an oil change and replacement of a purge value assembly 1 month ago. The issue that started is the engine engages regardless of the vehicle mode or operation. Even when set to full electric and parked with no accessories running, the motor turns on at a high idle and remains on. A firmware update partially resolved the motor running constantly as now it runs a little more than 50% of the time for no reason and at a high idle. There were no issues during the 10 months prior to needing the purge valve assembly and subsequent issues appearing.
A D V E R T I S E M E N T S
- Indianapolis, IN, USA